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puzzle mountain ??

every time the 

is stuck in my game.Then there are 2 names.the one who defeated me on top of the mountainand my name underneath.Then I can not play the game anymore.That costs me a lot of coins every week, which I can earn,12 hours of free play and then not to talk about theblock cocks, color buttons, missiles etc that I miss.Someone a solution here ???

Hans Gordijn Asked four weeks ago
Answers

Hi Hans, this is a known glitch in the game that occurs when the game does not register you using the 'exit' button to leave the Mystery Mountain game.   It only happens when playing on computer/facebook.   Always make sure you exit the game with the button and give facebook time to register that you've done it (don't immediately close the game or click off the screen)      Unfortunately it can still happen even when you do everything correctly because of facebook delays or disconnections.    Playing on a different device or waiting until the next day can unlock the freeze, but otherwise you just have to wait until next weekend and it will be ok again.

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Four weeks ago
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Where is the exit button ? never use

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Four weeks ago
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I play it on gameroom from Facebook with the computer

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Four weeks ago
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Hi Hans, the 'exit' is within the Mystery Mountain bonus game, see the yellow 'door' with an arrow pictured below?     

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Four weeks ago
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Oke thanks Lynette I know, than i come back in the normel game.

but when i go back than, it still not works

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Four weeks ago
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I  send every week mail to King, but not working

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Four weeks ago
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I am having the same issue . I exit but it doesn't fix the problem 

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Four weeks ago
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No the exit does not help if you are already stuck. And even if you do use it next time, before you get stuck it does not necessarily work. It depends on facebook and if it registers you actually leaving the Mountain via the exit.

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Three weeks ago
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