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Post here if you are stuck halfway between Level 5 and the Top of Mystery Mountain

Hello :)

Lots of players have this problem, but none are reporting it here so King cannot see how many of us it is.

Please post in the comments here.

Let me know if you are stuck like in the picture below.

How long did it last?  Did you still win any gold? Any other relevant things that might help in resolving this?

Lynette
1030 265
Asked ten months ago Edited ten months ago
Featured Answer

Thank you all so much for sharing all of this information with us. 

This has all been so helpful, you are all stars! :-) 

The studio is looking into this and I will let you know when we have a fix ready for you all. 

Thanks again! 

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Ten months ago
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Ten months ago
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exemples de 3 joueurs bloqués

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Ten months ago
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:(   It's getting very crowded on that part of the Mountain!

Thanks for letting us know about all these players Roro94000 

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Ten months ago
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I have been stuck on mystery mountain almost 24 hours non level 5
Yvonne McGill Ten months ago

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bocage par les pinceaux le 11 août 2017

pinceaux, il faut relancer le jeu

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Ten months ago
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Même problème ! et bizarrement à chaque fois que je vais terminer le jeu !
Jerry Hostyn Ten months ago

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samedi 12 août 2017, toujours un blocage par les pinceaux. c' est surement un

AB TEST

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Ten months ago
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pendant que j' y suis je vous signale que beaucoup de joueurs n' ont pas eu de cadeaux sur leur dernier

parcours

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Ten months ago
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13 hours this time  1 bar of gold

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Ten months ago
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I have done some polling in my Pet Rescue Facebook group, and experimented using my own game.

Those who get 'stuck' on Mystery Mountain are all players who did not exit the game using the 'exit button' pictured below.

Some left the game open, others exited the window/tab they were playing in straight from this bonus game.

So hopefully this will give us a strategy to not get stuck any more, plus King will now know exactly where the problem is coming from.

Now all we need is the paint boosters fixed....

And for us all to get the other bonuses instead of just some players for AB testing!

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Ten months ago
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pas évident d' après une joueuse du groupe : Renée Svensson Je sors toujours avec le bouton mais parfois je suis bloquée quand même comme maintenant..:(..mais ca ne fait rien..je suppose que je vais être débloquée demain
Former user Ten months ago

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pourquoi se casser la tête à vous écrire, vous êtes des bons à rien et ne savaient même pas faire les corrections à apportées à votre jeux qui était si plaisant et que les joueurs s' en fichent de plus en plus. Vous les faites tourner en bourrique. Depuis 2 mois on vous signale des défauts et vous ne faîtes pas grand chose. J' ai encore 2 anomalies à signaler mais je m' en fiche éperdument car vous êtes des incapables pour nous envoyer de telles réponses

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Ten months ago
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lundi 14 août 2017, des joueurs sans montagne, c' est encore AB TEST, vous vous foutez du monde, de plus en plus nuls

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Ten months ago
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et vous avez le culot de nous envoyer ce genre de message, plutôt que de nous dire comment ne pas être bloqué  dans la montagne. Il faut que ce soit les joueurs qui le fassent pour vous. Faites-vous remplacer puisque vous êtes incapables de gérer un jeu correctement. Salut les nuls

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Ten months ago
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Well, I am stuck again- august 18th. Will this stucking thing ever end??

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Ten months ago
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Well I am stuck again the 26 th of august and I was stuck yesterday too.. Will this stucking thing ever quit...???

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Ten months ago
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I'm having this every weekend and it lasts all weekend. Please fix it. 

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Nine months ago
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There seem to be a whole lot of players still having this problem :(   I wonder if sometimes even when you use the 'exit' button, that the game does not register you as leaving?

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Nine months ago
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Stuck again and this time I haven't got unstuck  the next day...This is really bad...permanently stuck between level 5 and top...I did the mountain friday morning once,  came back after 10 minutes, got one gold bar and was stuck ..and am still stuck...

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Eight months ago
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I'm stuck there now !!

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Seven months ago
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I'm stuck again...One try at the mountain and then I got stuck between level 5 and the top as usual...:( :( :( 

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Seven months ago
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I'm stuck and have been for several days.  Ask in the game chat and you will find many others with the same problem.  I left the game for a year or more and if this kind of glitchiness is still infecting the game, I will leave again permanently.  I used to be a regular gold buyer until you created a non-working game.  I won't spend a nickel more until everything works correctly.

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Six months ago
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This is still happening today on the 8th April 2018. Thats over 7 months since this issue started. Please fix it

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Two months ago
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quelle honte pour des soi-disant génies de l' informatique ne soit pas résolu depuis juillet 2017. Vous êtes des bons à rien et ne savez même remercier les joueurs. Il n' existe pas de termes pour qualifier votre incompétence et si vous étiez les rois pendant un certain temps, votre niveau a sérieusement diminuer. 

what a shame for so - called geniuses of computer science has not been solved since July 2017. You are good for nothing and do not even thank the players. There are no terms to qualify your incompetence and if you were kings for a while, your level has seriously diminished.

HONTE A VOUS

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Seven weeks ago
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I'm stucl too the last couple of days. I use the Facebook Gameroom

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Three weeks ago
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