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Pet Rescue Saga..for the past few days the game is not loading..it just keeps running

Pet Rescue Saga..for the past few days the game is not loading..it just keeps running

haynaku Asked eight months ago
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Hi @ll,

Thank you for all your contributions here on King Care.

I am sorry that Pet Rescue Saga still isn't loading on your PC's after trying our recommendations..

Our Game Studio is looking into this since more players have also done the necessary on their PC's but can't get their game to load either. 

I will keep you informed here.

Kindest regards and have a great day,

Tony - King Care Team

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Eight months ago
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My pet rescue saga hasn't open since Wednesday evening the 22nd. I would like to know what is going on to, this is so ridiculous that its been down this long, why doesn't someone just come on here and tell us what is going on

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Eight months ago
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I don't know the answer either having same problem for 3 days now

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Eight months ago
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So have they discontinued Pet Rescue Saga, I would really like to know, so I can remove it. I am so tired of no one answering our questions, it has been 6 and a half days since I have been able to get it to work. This is the only game I really love to play, please will someone give us an answer, Bring the game back pleaseeeeeeeeeeeeeeeeee!!

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Eight months ago
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They have told me that they don't have a answer for the problem and they are looking into it. But to go to King.com and play for now. None of this makes any sense. I think that they just don't want anyone to win the bonuses. I was about 7,000 points from 150,00 winning the big bonus and then all this B.S. I'm not sure what to do except to play on King.com.
Ruby Howard Eight months ago
I went to King. com to play and its the old version and it started me from the the 1st level this sucks big time
Lynn62 Eight months ago

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Still have the same problem going on 5 days maybe 6 just says running

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Eight months ago
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geez king! ur supposed to be monitoring these forums and i would think u would at least let us know that we're not alone and that ur addressing the problem! this does not make happy customers! 

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Eight months ago
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Oh my Gosh still another day without Pet Rescue Saga, this is so stupid, it has to be in the html coding that is not allowing the game to load, please it has been 8 days now, nothing works that have been suggested to do. I swear this will be the last game I ever play again, you get hooked on something and then its gone. I played on facebook, on Chrome on windows 10 PC,  it worked fine until 11-22-17, now nothing

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Eight months ago
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That has been the same for me Betty. I am about ready to quit. It is so frustrating.
Tammy Whirty Seven months ago

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I cannot load Pet Rescue on Facebook (PC) either.  It has been around 2 weeks now.  It loads on my phone through Facebook, but not my PC. I have tried all the recommendations and nothing.  I love Pet Rescue I am as far as you can go on it with only a few left before they make new ones.  I miss playing this on my PC, because my phone is not big enough.

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Eight months ago
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Edited eight months ago
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Don't know the answer, but I'm having the same problems.  What is going on?   Anybody know?

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Eight months ago
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Still not working I am so frustrated I have downloaded way to many browsers non of them work either. Still just says Running I play on computer. I deleted the game still not working Come on King answer our questions. Other games work fine I also have Game Room does the same thing

 

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Eight months ago
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I tried all this also and nothing so sick of it,,
Colleen Sharkey Eight months ago
Same problem, will not load. Says running! Can only play the old version. I was all the up. Waiting for the new levels to come out! Where is technical support? Tried all the deletion of cache, cookies, reloading game, tried different browsers. Still says running! Help!
Lynda Campbell Seven months ago

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Michal Cox will that help if I am playing on PC ?Because that looks like for Phone help. Thank you

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Eight months ago
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same thing happened for me with alpha betty - some can get on - some can't - 3rd day now I've been off - tried different browsers - all are updated - everything cleared - 

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Eight months ago
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It has to be an issue specifically with Pet Saga, because I play other King games, and they're running just fine.

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Eight months ago
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I have been waiting patiently still not fixed been down for 3 weeks now!!! Come on King figure this out ASAP

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Eight months ago
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My Pet Rescue is still not working it is still saying running.

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Seven months ago
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Still waiting for this to be resolved. Absolutely ridiculous. Mine died on 11/22/2017 just like everyone else. 

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Seven months ago
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this is absolutely ridiculous! i don't own a cell phone so the only way i can play pet rescue is via my pc and i haven't been able to play since mid november! this is the poorest CUSTOMER SUPPORT i have ever encountered! 6 weeks ago u say hold on that u guys r working on it.... nothing since then. how would YOU like to be treated that way? would u feel that this kind of support should be applauded? would u want to tell anyone about pet rescue? do you think that u would be a happy customer with this kind of support?? do u think the people at KING CARE actually care about u? if u can answer yes to any of those questions then u r a bigger better person than i am!
Michal Cox Seven months ago Edited seven months ago

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ok i found some things out. they first said to try different browsers; which didn't solve my problem. then i followed this link:  https://www.youtube.com/watch?v=bIYE7aW5jcE 

this is a youtube video from king. 

they wouldn't let me send an email to support (lovely) which ticked me off a little but made me dig further! lol i found the above info from the fb app page in chat! 

hope this helps others!

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Eight months ago
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nope still not loading. still says running. been like this for 4 days. getting fed up. Ive tried everything they said and doesn't work.
Ruby Howard Eight months ago
please see the corrected link i posted below.
Michal Cox Eight months ago

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Go to King.com.  you can play the older version of the game, but at least you are playing and getting coins.  Its not the same as facebook version, but it works.  hope this helps.  King told me they are working on a fix, but don't know when it will be fixed.

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Eight months ago
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The thing with that is your stuck at the end of the road, when you don’t have friends on their to unlock the next level. I know as I have already done it, but thanks anyway 

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Eight months ago
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I am just adding my name to the list of those who can't get into Pet Rescue Saga. I tried all recommendations and the recommendations on the youtube video for PCs.

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Seven months ago
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I have the same issue for more than 4 weeks
Cora Cotton Seven months ago

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 I tried all recommendations and the recommendations on the youtube video for PCs. what are you doing ? It's been too long since we're stuck on the old version.

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Seven months ago
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More than a month and no resolution to this problem. That's pretty pathetic. I hope you don't expect anybody to ever spend money on this game again.

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Seven months ago
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Pet Rescue has been unusable on my PC since before Thanksgiving. It is now New Year's Eve! My resolution: drop all King games, spend your time and money on other sites. Perhaps if the King programmers start losing revenue, they will do something about this. Note: the game works on my daughter's smart phone, but not on my dumb computer. What's up with that??

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Seven months ago
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pet rescue saga is working thanks for the fix game king

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Seven months ago
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KingCare told me it would be fixed this week, 02/06/2018. Still won't open. Stuck on Running. Think they just told me that to quit bothering them.

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Six months ago
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It worked for me last night and is working for me now!
Debby Boone Six months ago

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i should've double checked the link.. try this one:   https://www.youtube.com/watch?v=OESCE4Jj2tU&feature=youtu.be

that is specifically for computers. sorry about that. 

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Eight months ago
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Edited eight months ago
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That does not work Michal Cox, alot of us have tried all of that , with no success
Betty Weeks Eight months ago
i tried it also with no luck. thought maybe others would have some better luck than i did! lol but at least it gave us something to do! lolol
Michal Cox Eight months ago

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Still not working has not since 11/22/2017 I wish they would get this problem fixed asap. So I still cant play and this sucks. Playing the old game doesn't even go as high as I was. It says under construction when I know new levels have been made the last level it shows it 1827 help

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Eight months ago
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Hi @ll,

Please rest assured this is still being investigated.

Thank you for your patience,

Tony

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Eight months ago
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Unbelievable...going on two weeks and no resolution. :(
Dianna Akin Eight months ago
Are the people still playing Pet Rescue Saga using their phone and tablet and everyone trying to access game using their PC or laptop cant load Running... for over a week? Could the Game be programed for Phones and Tablets not PC's. Is their a fix for this?
Beverly Stone Eight months ago
this is disgusting! happy holidays to you!
Michal Cox Eight months ago
well now what? still not able to load the game. i understand that u guys r going with the html (??) instead of flash but which i am compliant with, it still won't load. yes, i cleared my cache ect.
Michal Cox Eight months ago
still not able to load the game.
Gail McCall Seven months ago
So when are we going to have Pet rescue back please!! it has been 1 month now!!
Betty Weeks Seven months ago

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Glad to find out I'm not the only one having this issue.  It happened with another one of the King games a few months ago and then it just started working again so never knew what the issue was.

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Eight months ago
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Glad you found this here Therese
Tony Mc Eight months ago

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My game is working again Woohoo!!

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Seven months ago
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I wish mine would, been since 11-22-17 this is so ridiculous
Betty Weeks Seven months ago
Sorry Betty mine went back to running mode it worked for only 1 day!!
Lynn62 Seven months ago

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Well that was a short lived  woohoo. It only worked for 1 day!! So its now back to running mode again!! So please fix ASAP thank you!!

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Seven months ago
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Well still not working so aggravated!!! I want my Pet rescue back!!

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Seven months ago
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Please get this mess fixed. I enjoy this game.Tired of it just saying running.

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Seven months ago
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for me the game  actually load on my PC but i can only play the ones i have already done plus the 3 first level of the mountain if i try to start the level i am at (343) it tells me i'm not conected to internet and that i have to try latter when im plugged in... but every other pages works so its not my internet

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Six months ago
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Why does it take so long to update pet rescue

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Three months ago
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Having the same problem!  It seems since Facebook put "instant games' on the facebook page most of the games being played prior to that don't work!  I think this is facebook's problem not the actutal game

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Three months ago
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Do you know the answer?