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Pet Rescue Saga - HTML5

Hello all,

I would like to give you some information about the change in software for the Facebook version of Pet Rescue Saga.

Traditionally, Flash has been the standard software on which Facebook games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.

Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5.

This version of the game is now live for 100% of players.

Is there anything I need to do?

No. The game will load and play automatically. The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.

I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com

Some game features are still being optimized for the new format. We have received some great feedback during the test phase and we will continue to develop new features in the game.

If you have any technical issues with the game after following the steps above, then please post below and let us know.

Kind regards,

Johnny

Johnny Ryall Asked two months ago Edited two months ago
This question has duplicates:
Featured Answer

Hello all,

Thank you for your feedback and for posting information about your browsers and HTML5 scores as requested.

I have passed this forward and I will update you regarding the loading issue as soon as possible.

Kind regards,

Johnny

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Two months ago
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Other Answers

I'm not sure where you got your great feedback from, but every post I have read says they hate the new format. You should of done more thorough research on the customers opinions on the new format before you changed it.

1 Comments
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Two months ago
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I agree with you Kim, I can't play on Facebook any more because the ads on the right is blocking the right side of my game
dorislindsey Two months ago

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I have even less inclination to play the game after  such a head in the sand reply.  I hate the format because its slow and cumbersome

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Two months ago
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try not using chrome
Jonna Wilbourn Two months ago

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I agree, I too hate the format, I have stopped playing the game and will only come back if they put it back the way it was. I do not believe the reason they have given us. This new version is slow. Give us back the old Pet Rescue.

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Two months ago
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Edited two months ago
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Unfortunately, this has nothing to do with HTML5.  You've taken the mobile version of the game and moved it to desktop.  While game play on mobile is great in this format, this causes multiple problems on desktop, even with updated OS and browser: 

   Game loads slowly

   Game play drags something awful 

   Movements do not translate well on desktop

   It takes 3 times as many clicks to complete a function

   It is a very poor user experience

It is possible to do HMTL5 well on both desktop and mobile.   This was not done well.  As it stands, the game is no longer fun to play. 

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Two months ago
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I agree with you, it's not fun to play on Facebook when on desktop
dorislindsey Two months ago

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I HATE HATE HATE THE CHANGE!!!

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Two months ago
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I will delete the game. 

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Two months ago
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I hate the changes too - really don't enjoy playing it all anymore - I'm at level 1474 - and I'm totally bummed with it - really hate the Mystery Mountain part. Probably won't play anymore too frustrating!!!

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Two months ago
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I have played pet rescue for years in the morning with my coffee before work. I HATE The new format. I will not play it again unless and option is given to go back to the old format. WHY!?

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Two months ago
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Followed the above instructions & it still is happening. So what now? 

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Two months ago
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try not using Chrome
Jonna Wilbourn Two months ago
I use IE
Vicky Merizalde Two months ago
I had same problem. Changed to Chrome. Still hate the new format but at least it now works.
Elaine Feeney Two months ago
I have tried everything suggested and it's still the same....
Celeste Wiscombe Two weeks ago

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My score is 460 on the html5 test.  I do not have any trouble with any other games except Pet Rescue. 

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Two months ago
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try not using chrome
Jonna Wilbourn Two months ago

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I loved this game, got to level 1430  but now  I'll stop playing.  It sucks.  

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Two months ago
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My score was 450 my browser is fine. The game will not load I set there for 15 to 20min and nothing. to be honest Just put the game back the way we liked it not the way you think it should be.

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Two months ago
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I'm still at the same point even after following your instructions...Help please!  :-(

3 Comments
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Two months ago
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try not using chrome, I did and It worked
Jonna Wilbourn Two months ago
I use Chrome ans all I get is a black screen. That's what the game loads to.
Margaret Two months ago
you have to log into facebook off the internet not chrome, I am on chrome now to reply to this.
Jonna Wilbourn Two months ago

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My score was 450. Everything is good the game just wont load.

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Two months ago
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I cannot play like this. Using Edge browser. 473 score.

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Two months ago
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I have no answer for this. I don't have this problem....I can atleast play on either chrome (looks like phone version) or logging into it from the internet. SORRY
Jonna Wilbourn Two months ago
Mine is exactly the same as yours Teresa
Celeste Wiscombe Two weeks ago

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I keep asking the same question when I level up I get a picture of 5 boosters and it says I should be getting 10 of each one of them but I never have.  I leveled up 4 times now and have not gotten on of those boosters that it shows me.  ALSO, why do I no longer get the island where I see other people are still getting it.  I hate the Mountain and that is why I stopped playing on my tablet and phone.  If you are going to change things at least keep the bonus play the same.  PLease I want my island back.  Also all of the boosters that your page said I was suppose to get it is not like it cost you money to give them to us.  I do not want to hear you are working on it just give them to me.  Thank you

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Two months ago
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It is not good. Hard to see and play. This happened a few months ago but they got it reverted back.If it is not fixed soon I may have to quit this game. (Most of my friends already have.)GIVE US BACK THE OLD VERSION!

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Two months ago
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I was hoping to find out that having the mobile version of Pet Rescue pushed at us was temporary, but as it's permanent, I guess I'll stop playing for good. This is actually worse than the mobile version - the mobile version I had on my tablet at least had the option to perma-silence the game music and game sound-effectgs.

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Two months ago
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I got an "answer" from "Johnny" which claimed that making the music play automatically and removing the option default it  off was necessary because HTML5 requires it.That seems to me to be a seriously misleading response.

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Two months ago
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what kind of answer is that?
Jonna Wilbourn Two months ago

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@Vicky Merizalde @KimClark, could you please let me know what browsers you are using and also what your scores were on the https://html5test.com site.

Thanks!

7 Comments
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Two months ago
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I use Google Chrome. The score I got when I clicked on that link was 518. I'm not sure why that question was asked when many of us are extremely unhappy with the new "modern" look of Pet Rescue.
KimClark Two months ago
Hello Kim, Feedback is taken on board concerning the appearance of the game however the most important thing right now is that players can load and access the game.
Johnny Ryall Two months ago
my score was 500 and something and I was playing it on google chrome,thought I would try. the info Johnny gave from King care didn't do anything for me. So I took a chance and connected just through my plane internet with facebook and viola the old pet rescue was un touched, and by this I mean the lay out was the same you got what is it 20 days to collect daily prizes? I have no idea why this happened in chrome and I am kind of glad I am not the only one this has happened to. Hope this information helps! Jonna
Jonna Wilbourn Two months ago
My score is 477 & I use IE. It only happens on this game so my score & browser that I am using is not the issue.
Vicky Merizalde Two months ago Edited two months ago
I use chrome and tried to load the game in Facebook. All I get is a black screen. I got a 518 on the score too. When I play on gameroom, I don't get any coins for reaching a new level but I can play. I've spent money on this game buying things, but this is just rididulous. I don't have any issues with any other game. Really sad because I enjoyed this one and now I'll have to stop playing it.
Margaret Two months ago
I to have spent money on it been playing it for years I'm on level 1247, it is my go to game while I drink my coffee in the morning. Margaret Please try not logging into facebook through chrome, try the internet log into facebook there good luck Jonna
Jonna Wilbourn Two months ago
ok nobody has mentioned ms edge browser...which I have & tested it is 473 but still no weather day, mid game or sometimes beginning I can't play because I get all this brown cover over the game, no daily bonus. I tried facebook's gameroom...its the same except I can play. Mozilla same but I can play. IE is the old way but no weather day or mystery mountain & daily bonus has only one bonus smack dab in the middle & u can't accept it but u can play. weird! I tried to refresh cache but u don't have instructions for the edge! Mozilla test 453...ie test 312
chele lewis Two months ago

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After doing what I was told, I tried it on the internet and not google chrome and it worked it was there! the 20 days or so of daily prizes, the lay out was like usual and I wasn't sharing the prizes with my phone app. I'm not a tech person but I hope it helps 

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Two months ago
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What did you do to get it to go back to the old version?
KimClark Two months ago
played it on the internet not chrome
Jonna Wilbourn Two months ago
Did you download Facebook Gameroom? How did you get the game on Internet Explorer?
KimClark Two months ago
I did download the game room thinking it would help, but it didn't so deleted it I just logged into facebook on the internet and not chrome. go onto the internet type in facebook log in, log in and (I saved mine to my favorites) you should be good to go with the (I guess you would say ) older version of Pet rescue.
Jonna Wilbourn Two months ago

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Hy every boddy, can you help me please, sorry for my bad english (from France) I was playing every days pet rescue saga. Since a few days, I can't play this game, I have only 2 solutions tu play : weather game and "boat game ! My level was 1765 but now I can't find this game, Can you explain me how to come back to this level please, thanks

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Two months ago
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i don't know the answer, but i am still unable to load pet rescue on my desk top.  i am a top player and am very frustrated with this new format.  i can get it on my mobile devices, and my laptop, but not desk top.  i get the black screen of death.  i tried the suggested fixes.  i play on facebook. and i use chrome.  i don't want to go to another browser.  please advise.

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Two months ago
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I didn't want to use anything but chrome either, but I did hopefully the will fix this problem soon!?!?!?!?
Jonna Wilbourn Two months ago

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I can play Pet Rescue on my phone but not on my PC. I want the PC game to come back the way it was.  I still wont load. I'm really upset. I don't do a lot of games and this one I really liked a lot. Sure miss the game.

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Two months ago
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I still get a brown screen when playing pet rescue on my computer, Windows 10 edge.  My score is 465. The brown screen covers the game play. I have tried clearing the browser cache data.  It still goes berserk.

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Two months ago
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You guys keep giving the same answer. I can't get pet rescue to work on my pc. There is nothing wrong with my pc. Its your new format that doesn't work.  

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Two months ago
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Browser score over 500 - cleared cache and cookies - still the game loads up to a point - I get a black screen with a white square briefly and then it stops loading. It's still not working.

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Two months ago
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Why in the world would you get rid of the rainy day game and substitute it with the horrible and frustrating mystery mountain game?  i will no longer play this game.  you've taken all the fun out of it.

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Five weeks ago
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Do you know the answer?