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Ongoing issues on Diamond Diaries

Hi everyone!

Following this post, I just wanted to inform you that we are currently experiencing a few issues on Diamond Diaries and we are working hard on solving them.

Here are the issues reported so far:

. Unlimited lives not working - This should be fixed by one of our next release (No ETA).

. Unable to send/receive lives

. Amount of lives received not matching amount advertised

. Game keeps loading on FB and does not start

. Diamond Counter not working (disappearing or showing negative) - This will be fixed in our next release (No ETA).

We are really sorry for the inconvenience caused and hope you still enjoy your trip around the World collecting Diamonds!

I will keep posting updates here so keep an eye on this post ;)

Thanks for your patience. 

Mia

QueenMia Asked three months ago
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Hey there, if you're having - or know someone who is having - issues with the Diamond Counter, please let us know there: https://care.king.com/en/diamond-diaries-saga/are-you-having-issue-with-the-diamond-counter-in-diamond-diaries 

Thanks!

Mia

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Seven weeks ago
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Hello Mia! Thank You for working with my issue & "the Negative Counter" issue got solved last week.

Some of the issues from your post still exist for me along with some others!!  

Known issues: 

(1) Lives are not being received (on my Mobile);

(2) Lives received & advertised are different;

(3) Unlimited Lives not working on PC;

NEW Issues:

(4) Boosters are NOT being added which are received from the Mystery Chest (both on my PC or Mobile phone);

(5) Diamonds are not being added to the counter (this started today -- and happened twice)  -- that too on a large collection of Diamonds!!!

(6) I am playing on my mobile, but the boosters on my PC are disappearing (along with Hammers)!!!

Can you please take care of these issues too?  Thanks!

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Three months ago
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Edited three months ago
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Thank you for the very clear info, Pummy! We are looking into it :)

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Two months ago
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Hello Mia! Thank you very much for your compensations, constant suggestions & advice at all times! 

I am very sorry that I am adding few more complaints to this "Ongoing Issues" link (7th September, 2018)

I play on --- Android Mobile phone, Chrome browser, Microsoft Edge & Game Room.  The below issues are same on all these platforms!!

1) The Diamond Counter has disappeared again on 28th August; At first for couple of days, it was miscalculating the Diamonds --- means, even when I collected 18 Diamonds out of 20, it counted only 4 or 5.  Now, the counter is not back yet!!! 

2) Boosters received from the Mystery Chest are NOT BEING added :(

3) Boosters will suddenly disappear & become 0 (ZERO) -- this is with both the Starting Boosters & the Hammers!!

4) Even-though, there is no connection between the boosters on PC game & mobile game, when I am playing on my PC and use some of the boosters, those same boosters were / are being reduced or completely disappeared from my Mobile game!!

5) The Unlimited Lives booster (from Mystery Chest) is still NOT working on PC & sometimes on mobile phone.

6) On my PC (in all the 3 windows mentioned above), not sure "SEND LIVES" is working or not!!  Because, the confirming window that we click "send" where all the friends' names are displayed is not appearing anymore!  And, some of my friends are complaining that they have not got any lives from me.  But, Mobile game is fine in this matter.

Hope I have covered all the issues!  Didn't want to expand too much but had to give complete explanation.

Thank You!

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Two months ago
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Edited two months ago
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Hmm. Don't have any of these issues, but I will keep this handy and point people in this direction if I get any posts about glitches/problems. This is good stuff.

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Three months ago
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Timike

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Three months ago
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I have an issue with mystery box keys. They have dissappeared from my game. The box is there but keys are not appearing anymore. 

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Two months ago
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Hi Diane,

Thanks for posting!

You mean the mystery box that are in some game levels? Would you have a specific level as example, please? A screenshot would be most helpful as well!

Thanks!

Mia

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Two months ago
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I FINISHED LEVEL 10 AND AND GOT 50 DIAMONDS AND GOT THE EARRING. WHEN I CLAIM IT, IT WONT DO ANYTHING, IT WONT GO TO LEVEL 11. NOW I CANT PLAY AT ALL. IT WONT GO UNTIL I CLAIM THE EARRING, BUT I CANT.

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Two months ago
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iPhone 5 - IOS 10.3.3

You know when you can't finish a game, it gives the diamond you earned so far. Those diamonds are added in the actual game screen but not added to the diamond counter on the main screen. I attached some screenshots into the link below. I tried to uninstall & re-install, disconnect & re-connect to the facebook etc. It's still the same. Please pay attention to the levels and diamonds on the screenshots.

https://care.king.com/en/diamond-diaries-saga/bug-1182537885#entry_181956

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Two months ago
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Hi Sheryl, I'm sorry you're having trouble with the level. Can I ask you what platform you're playing on? Please make sure the App/game/browser are up-to-date as well as clear cache and cookies and relaunch the game. If that does not help, please let me know and we will investigate further. 

Hi Kalonia, there were a few issues with the Diamond counters but this should have been resolved... Same as for Sheryl, can I ask you what platform you're playing on? Please make sure the App/game/browser are up-to-date as well as clear cache and cookies and relaunch the game. If that does not solve the problem, please let me know asap.

Thanks both for posting here!

Speak soon :)

Mia

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Two months ago
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I've not been receiving lives, this is getting ridiculous now going from the sublime to the ridiculous..and i cannot believe they are asking us to PAY for the gold bars we are winning!!

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Two months ago
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Hi Carol, 

We are sorry about the lives - This is an ongoing issues and we are working hard to solve it. However, it seems that the issue is coming from Facebook as it is not only affecting King games and therefore, the problem takes longer to be solved than we would want. We apologize for the inconvenience caused. I have added a little something to your account as compensation ;)

As for the Piggy bank, note that it's there to help you and is actually offering you a cheaper way to get more bars! It is a way to get more gold bars for less ;) You can find more info here.

I hope that helps! I'm here for any questions you might have. Until then, have a fun-tastic Monday :)

Mia

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Two months ago
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Sorry, but I would like the option of not having the piggy bank and accrue the gold bars as we go. I am not paying for gold bars that I have already earned. That is like paying for your own paycheck.
Jan Clay Eight weeks ago

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While I haven't had any of these issues (yet), I agree with Sheryl that paying for the piggy bank with gold that we collected is a new all-time low.  Aren't coercive sales pitches like that illegal or something??  If not, they should be. Many folks just don't have the willpower to say "no" to a sales pitch that frankly, they probably haven't seen before.  It really does make King look like they're trying to trick people - and makes them seem greedy. You can put whatever spin you want on it, but I think most people see it for what it is - a borderline poor sales practice.  I think you should get rid of it, and just make it a straightforward purchase if you must.

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Two months ago
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Hi QueenMia, problem still persists - iPhone 5 - IOS 10.3.3. The game is the latest version.

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Two months ago
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This game and the makers need reporting. I won 5 Boosters yesterday, used one and now the other 4 have disapeared.

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Two months ago
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I'm getting fed up with having to report issues, surely King know what the problems are now. I play on PC through Firefox, not receiving lives, lives disapearing, no bonuses being issued, when they are they disapear, and to add insult to injury you now have to PAY for the gold bars you win!! They are having a laugh, no way am I going to pay for things I win.

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Two months ago
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I am still stuck on level 460. Will not load a new city. Over a week now. Can u please forward me on so I can play ????

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Two months ago
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Hi Angela - Are you playing on FB? Because new levels are not available there yet. Best is to play on your mobile if you can!

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Two months ago
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I, too, have had this problem for a number of weeks.

I also requested the possibility of a confirm button, before using gold bars to continue a level.

Another issue I have is that levels sometimes finish before the diamond has crossed the line.

Many thanks.

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Eight weeks ago
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