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Are you having any technical issues with Diamond Diaries?

Hello everyone,

Already a week since our new game is out and we are so happy to see that you're loving it!

However, we have heard that some of you are having TECHNICAL ISSUES with the game not opening or CRASHING while playing... but we got no report of such thing in our forums nor social media pages. If you're having an issues or you have any feedback, please SHARE it with us and COMMENT below! 

A few questions that would help us understand:

. Is your game crashing? What kind of issues are you having?

. When did you start playing?

. How many updates have you done? What platform are you playing from?

. Which is the last level you've completed?

. Anything you remember before the game crashed (diamond mission complete, city race complete, treasure chest opened…)?

Thanks a lot ;)

And don't forget to take your chance to win 150 Gold bars in the meantime ;) Just go here. Good luck!

We'd love to be able to make the game even better and make sure you're having the best trip around the World while collecting your diamonds ;)

Thanks a lot in advance and have a fun-tastic day people!

- Mia

QueenMia Asked four weeks ago Edited four weeks ago
This question has duplicates:
Correct Answer

CM update - 08/08/18

Hi guys and thank you for posting! We are working on resolving the following issues for now:

. Unlimited lives not working - this should be fixed by one of our next release.

. Unable to send/receive lives

. Game keeps loading on FB

. Diamond Counter not working

Regarding the Diamond Counter, this is an expected behaviour from the game - Once you reach 600 Diamonds, the counter disappears to restart at higher level. However, we do understand that it causes confusion and frustration and are working on a new version of it.

Thanks again for posting here. Will keep you posted!

Mia

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One week ago
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Hello! Mia, The Diamond Counter started working for me from last night. This morning, it was working fine BUT suddenly the count went to 526 (from 269 or so) and it's been DEDUCTING the Diamonds each time I play no matter I win OR lose the level. It was not adding the Diamonds I have collected in the lost level(s). Is it a new glitch? --- I am playing on my Mobile phone as the levels from 341 are not available on PC.
Pummy Raj One week ago Edited one week ago

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Featured Answers

CM Update - 6/08/18

Hi everyone,

Thank you for your patience. The Team is working hard on resolving the issues and your comments are very helpful for us to understand and troubleshoot.

Could you please let me know if you're still experiencing issues with the game not loading on FB? 

Also, for the lives not being received/sent - The Team is still working on a fix, sorry about that... We're doing our best to solve it asap but it seems to be a random issue, that does not affect all players, nor affect players the same way. this makes is hard for us to understand where the problem comes from.

Please let me know how it's going for you, and most importantly, let me know your developer console code - Comment if you're having trouble and I'll send you a private message with the instruction on how to get it.

Thanks a lot!

Mia :)

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One week ago
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Hi all,

I hope you're feeling great today!

I would like to ask more details about your issues please, like:

. When did you start playing?

. How many updates have you done? What platform are you playing from?

. Which is the last level you've completed?

. Anything you remember before the game crashed (diamond mission complete, city race complete, treasure chest opened…)?

Thanks a lot ;)

And don't forget to take your chance to win 150 Gold bars in the meantime ;) Just go here. Good luck!

- Mia

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Four weeks ago
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Other Answers

Hello Queen Mia lol.I don't know that I really have to say much here as you've already gotten an eyeful from me elsewhere haha. My issue is that there are not enough moves to complete the levels after level 100 or so (and some lower than that) and this needs to be changed. I already let you know why I feel like this (the Charms don't move like the Candies in your other games--they don't just fall in a straight line when you remove Charms around them). This needs to be addressed and changed to make the game more fair and more enjoyable.

 

Other than that, it's a fine game. 

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Four weeks ago
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Not loading on chrome Version 67.0.3396.99 (Official Build) (64-bit) using facebook, cycling through colouring charms...etc only

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Four weeks ago
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I am also having this trouble. It just keeps cycling through and trying to load the game but does not ever load on my computer. I have cleared the cache & the history.
Pnut Four weeks ago
It`s been almost a month and I still cannot download this game on my pc. The download just keeps repeating itself.
Dalene Pieterse Three weeks ago

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Audrey, your problem sounds the same as mine.  The game gets stuck in the loading phase on computer/facebook. I've tried it both with Chrome and Firefox (with cleared cache/s) but it never advances past the orange loading screen. It just cycles through these (see below) for as long as I'd like to leave it going - ten minutes was the max, lol     

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CM Update - 17/07/2018

Hi everyone,

Thanks again for the comments.

Just to let you know that I have reported the following to the Studio and we'll be looking into it shortly:

. Unlimited lives disappearing.

. Game not loading

I will keep you posted asap. Please keep letting us know if you are having any issues.

Thanks :)

- Mia

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Four weeks ago
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CM Update - 25/07/2018

Hi everyone,

Thanks again for posting here and helping out.

Just to let you know that we're working on the following issues:

. Unlimited lives disappearing.

. Game not loading on FB.

. Unable to send/ask/receive lives.

I will keep you posted asap. Please keep letting us know if you are having any issues.

Thanks :)

- Mia

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Three weeks ago
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Hi Judy, we are all having the same issue.  I can't get to the extra lives either nor can I request any lives on my mobile devices.  The box pops up when I am asking for lives but when I click to send it nothing happens.  I am waiting for a fix like we all are.

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Two weeks ago
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Twice I have gotten the reward of 24 hours of life and lost it when I refresh the game.  Sucks

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Four weeks ago
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I received 6 hrs of life on diamond diaries and it only gave me 1hr. It took me a long time to get the key too. I'm very frustrated.
Kim Lindsey Four weeks ago

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I have noticed that those who can load and play on facebook are those who have NOT played before on mobile.  Those of us who have played already on a mobile device, cannot get passed the loading screen on computer/facebook.  I hope this helps?

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Three weeks ago
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Hey,

@QueenEmily, @Mouse and @Elsa, Thanks for posting! I've informed the Team about these issues and they are already looking into it. 

@QueenEmily, you can try Chrome and let us know if that helped? But I would not think so seeing that other players seem to have troubles with it. 

What you all can do is make sure your browser/device//game version are up to date as well as clear the cache and cookies. That helps most of the time.

Let's keep each others posted then ;)

Mia

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Three weeks ago
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I play on desktop Queen Mia

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Three weeks ago
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Hi Queen Mia, I am playing on desktop PC, using firefox.

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Three weeks ago
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Hi JudyBurch, that might have been very true with other glitches but I am playing 4 games from another developer and 3 of those 4 games have the exact same problem.  So who knows what or where the glitch is.  Personally, as long as someone fixes it I will be happy.

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One week ago
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Hey Audrey,

Thanks for posting! Can I ask you to elaborate a little on the issue with Facebook please? Are you able to play or not at all? Are you getting a black screen for instance or what's happening?

Thanks a lot :)

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Four weeks ago
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It won't load for me either on Chrome.  It gets as far as the orange screen shown in the screenshots above and that's it.  They cycle through this and no further.  I haven't managed to load the game at all beyond this point.

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Four weeks ago
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Hi Chester, thanks a lot for posting! 

Have you tried updating Chrome as well as clear cache and cookies? I know it sounds "easy" but it often helps. Could you also please try in another browser and let me know if you have the same issue? This will help us understand if the issue is Chrome related or Facebook or other.

In the meantime, maybe you can try on your mobile?

Thanks in advance :)

Mia

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Four weeks ago
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Queen Mia, I am answering your question....I use Diamond Diaries on my tablet with no problem. I am unable to load it on my computer using chrome. I have updated everything, cleared the cache, etc. It just goes into the endless loop of loading the game on the orange screen. Very discouraging. Please get programmers to fix the endless looping!
Pnut Four weeks ago

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I've only been playing a short time but a lot. First all of my boosters disappeared (I had 2,3,3 in that order as they appear) and then all of my hammers were gone (3) and last night all of the lives I had received were gone as my mailbox was empty. So all of these problems in a very short time.

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Three weeks ago
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I have the same problem. All boosters disappear at the end of the session. So I've taken to just using them all up in the current session, which I hate to do.
Eric JB Two weeks ago

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Hey Lynette, very much!! Is it the case 100% of the time?

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Three weeks ago
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I only have a very small sample of about 5 of us who played previously on mobile but cannot on facebook/computer. And another 5 who played for the first time on facebook/computer, with no loading trouble.
Lynette
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Three weeks ago

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I'm on Chrome as well and playing via Facebook. All King games load EXTREMELY SLOW but this new Diamond game never gets past the orange screen. I am using Safari. Should I try on Chrome?

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Three weeks ago
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Oops sorry - I meant to say i am on a MacBook Air - Mac OS - High Sierra 10.13.6 - and playing through Facebook. I use Safari as my browser. Any information to solve this issue?

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Three weeks ago
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I'm playing on Facebook (Chrome) since about 3 days. Yet for the third (at least) time lost all my earned boosters (Surprise chests) when I had to reload the game. Currently at level 156. Luckely my goldbars don't disapear.

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Three weeks ago
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I cannot ask friends for lives.  I click on the ask button and a box pops up saying these friends can help you but when I click on send nothing happens at all.  I wait and nothing so I have to cancel it.  This has been happening all day today.

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Three weeks ago
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Also a gift box had popped up a few times already.  The box opens up and it’s empty.  It looks like it is a reward gift box but I never get anything except an empty box.

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Three weeks ago
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Started this game about 8 days ago, bonuses I had after a couple of days disappeared, and now when clicking on the envelope that says I have lives, when opened and clicking on the "lives" it says I don't have any and to ask friends!!!

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Three weeks ago
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Hi Carol and thanks for your post! Is this happening on your mobile or on laptop, please? 

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Three weeks ago
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Playing on a pc on firefox and my inbox has a 2 on it, but when I click on it, it just goes to the 'ask friends for lives' link.

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Two weeks ago
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Now I have FIVE messages in my inbox that will not load which means I could have up to 25 lives I can't get. When I click on the inbox, it just goes to the ask friends for lives link.

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Two weeks ago
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I have lost the City Challenge info. It disappeared at random midway through my last destination - Beijing - at level 292 or somewhere around there. I’ve since made it to the next destination and although it alerted me to the usual City Challenge when I started, still nothing. For me the City Challenge is most of the fun, and a great way for getting gold bars which is an incentive to play as often as possible to win, so I even sacrificed several boosters/hammers with a clean install of the app to see if that would bring it back, but it did not so now I’m not sure if I want to play anymore until this is resolved...but of course I will because I do really enjoy this game.

I’m playing the latest build releases for iOS on an iPad Pro.

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Two weeks ago
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You ask if there are problems but nothing seems to be getting fixed. Now besides IF I do have lives in the inbox and it won't let me get them I now also have another problem. My lives keep disappearing from the inbox. There will be lives when I stop playing and the next time I go to play, the lives in the inbox are gone. This has happened at least four times.  To show you how bad this is, I've actually had to bookmark this page because I need to post so many times.

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Two weeks ago
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Still having problems with not receiving lives friends have sent. I've asked in a group that plays this game and multiple people have said they are sending me lives each day but I'm not getting them.

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One week ago
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Hi JudyBurch, I believe that this has now become a Facebook glitch because it is affecting quite a few King and non-King games.  I wrote to Facebook and I hope that they can resolve it soon.  I can't send lives out either.

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One week ago
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Elsa the only and I mean only problems I have with any games are King games. That's playing on facebook or gameroom. People can do some of the things on devices with King games that I cannot do on a pc, so my money is on King for being the problem.

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One week ago
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Over a week since my last message. Things are getting worse. Today I finally had my 600 diamonds. Opening the giftbox the game came up with a message that there was a problem and to try it later. I just now did and I'm not happy. It seems that I'm still on the same level (lucky me), but I lost 24 diamonds!! Back to 576 out of 600 and no giftbox in sight. Since it's over 3 weeks that people are compaining, when will these issues be solved??? By the way, I play on Facebook on PC. Browser is Chrome.

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One week ago
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Seconding the issue that Mouse is having. My Diamond count suddenly has disappeared in addition to the City Challenge. [I’m still getting chests and keys thankfully.] I am on the latest update of the iOS app (iPad Pro).

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One week ago
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Hi Queen, I am playing on my desk top PC using Firefox, my boosters are disappearing and also lives, yesterday I had 35 lives plus the games 5, I played using the games 5 and 5 from friends, leaving 30, when I went back into the game I only had 7!! Also when getting the key it shows 3 boosters but only get 2!

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One week ago
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Hi Carol. I will bump this to Mia so she sees it when she comes in tomorrow. I have to play and see if the booster thing is happening to me too now. I never really paid attention to it, so thank you for bringing this up. Let me go right now and send this to her. Have a great day all!

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One week ago
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Hello! Just want to add to all above comments that I am also with them

(1) Diamond Counter NOT working from past 3 weeks.  I have finished 70 levels hoping that the counter will come back.  But, NOT YET :( :( (2) Unlimited Lives from the Mystery Chest keeps disappearing; (3) Boosters are NOT being added from the Mystery Chest; (4) Lives are NOT accumulating/being received on my Mobile.

I know I have posted my complaints in various areas, hoping that you guys will notice at least here.  I really would like to have some positive results soon please.  Thanks!

 

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One week ago
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Windows 7 (64-bit) pc with Firefox playing on Facebook. One day I'll win boosters and the next day they are gone. Has happened every time I open the chest. I'm in the 160's I think.

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One week ago
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The diamond counter is not working at all!  Yesterday I was like at a negative 2000.  Today the counter has disappeared.

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Two days ago
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Hi Elsa,

Yes, there are issues with the diamond counter and it has been reported - a fix should come soon. 

Thanks

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Two days ago
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Hi everyone,

This post is becoming a bit messy and hard to follow, so I made a new one which recap all ongoing issues that are being worked on. 

Please follow this thread from now one: https://care.king.com/en/diamond-diaries-saga/ongoing-issues-on-diamond-diaries 

Thanks very much and have a great day all!

Mia

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Two days ago
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