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Are you having issue with the Diamond Counter in Diamond Diaries?

Some of you have been sharing that they're having issues with collecting diamonds. Our Team is currently investigating but in order for us to see the impact and understand the issue, it would be very helpful if you could let us know below:

1 . If you're having the issue and 2 . what browser/platform you are playing on. 

A screenshot or any other useful information are welcome!

Thanks a lot everyone, your help is precious, just like Diamonds ;)

Mia

QueenMia Asked three weeks ago
Answers

I've been asking via the in game help center for weeks and have explained over and over again and have yet to receive a real response. 

No diamond counter at all. No countingof the diamonds at the end of the games. No completion of jewelry pieces. No new jewelry pieces to start. Since the diamonds are kind of the point of the game it's really no fun without them. I'm at level 514 and haven't had any diamond counter or credit for diamonds earned in weeks. 

I don't understand how suddenly the whole diamond aspect disappeared but that is the case. 

I play on a galaxy s7. I don't get errors or freezing, just suddenly the diamonds are no longer a part of the game. 

I don't think a screenshot would help since there's nothing to show, there's just no diamond counter, no adding up of diamonds, no mention of the jewelry or new jewelry pieces to start. I've earned approximately 1500 diamonds since the whole thing started but since it's not counting them there's nothing to show. 

Game isn't fun anymore without the main part of the game working. 

Very disappointed. 

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Four days ago
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i have the exact same issue
Ariadne Jewell Four days ago

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I have been asking for weeks about the diamond counter, or lack thereof, as well as new jewelry pieces. The answer I have received on numerous occasionsis this (not joking) "if you touch the screen as far fromthe next level as you can, it will fix the problem". !? Do they think we're idiots? Or do they just not read the questions we send. When I asked them how in the world would me touching the screen fix the entire portion of the game that is broken? They never reply. I have asked 5x now in new tickets each time and been given the same answer, when I ask a followup question they are silent. 

This is a really cool game, really loved it, until they just totally flaked. Is it just a way for them to get people spending money and the game really was never meant to work? Do they just have really bad engineers and even worse customer service reps? Obviously with the game broken now for at least a month it must be the case that they don't intend to fix this game or continue with it beyond level 500 which is approximately where the whole diamond aspect of the game disappears. 

So disappointed in King. I'm also quite disappointed that this question was posed by someone at King and then no follow up, or was that also the intent? 

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Three hours ago
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Hi queen Mia my diamond counter finished 2 weeks ago there nothing there to build my jewerlery I play on iPhone and I pad and through face book please help thanks because I think this is a great game 

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Three weeks ago
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I haven't gotten any new patterns and haven't been able to collect diamonds for at least the past week. I play on my iPhone and I hope that this is resolved soon since I love this game.

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Two weeks ago
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Having issues since started playing this is the third time its stopped and its now a couple of weeks worth no counting last time i had over 600 diamonds when it eventually loaded goodness knows what I'm up to now

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Two weeks ago
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Thanks for letting us know, guys! We are looking into it! 

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Two weeks ago
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Same thing. Diamond counter stopped about 3 weeks ago. Level 545. Playing on iPhone 5 iOSX 10.3.3

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Two weeks ago
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Same thing here too. Mine stopped collecting and giving patterns in the 400’s levels. Game was just updated and got a bit excited, but still no fix!!?? 

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Two weeks ago
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Hi all, thanks for the info. Could you please let me know how many diamonds you had when it stopped?

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Two weeks ago
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I was on level 460 or so when the diamond counter stopped. I have no idea what the total count of diamonds was then, but now I'm on level 549 on my mobile phone and level 520 if I open the game up via Facebook so now I'm only playing on my mobile phone. Also - 3 days ago all my power-up disappeared! I had 5 birds, 6 color blasts, 6 blasts, 2 hammers. I'd like my power-ups restored if possible and want to know how to sync desktop and mobile. They were pretty synched up as of 2-3 weeks ago and now they're not at all. And yes, my mobile is connected to Facebook.
Marcella_UX Two weeks ago Edited two weeks ago

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I honestly don't remember. I think that I had just completed a blueprint and then just never got another one. I continued playing so I know that I beat probably about 10 or 11 levels and didn't collect those diamonds.

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Two weeks ago
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I had just completed one and received my gold then there was no more around the 450 level 

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Two weeks ago
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Hello! Mia,

Diamond Counter in my game is still MIA!!!  It's been 2-3 months.  So, I do not remember where the count was!!  I play on Android Mobile, Chrome, Edge & Game-Room platforms. 

Boosters are still disappearing WITHOUT USING on all above platforms & also issue with LIVES still persists.  Just an update from our last issue.

Thanks! 

*** All the King Games are NOT LOADING today on any of the platforms & on mobile phone, it's taking a lot longer to load (NO internet connection issue).  

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One week ago
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Edited one week ago
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Follow up to answer above. I too find that given lives and boosters disappear regularly. Again,  disappointed. 

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Four days ago
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I first beat level 317 in my game a few days ago and it won’t move me forward to level 318. I’ve tried on multiple devices, logged on and off of Facebook and let the level fully complete and nothing. Can someone help fix this? I want to keep playing!

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Three days ago
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I have completed level 311 in diamond diaries but it won’t advance

I have completed twice but the game won’t advance to 312. 

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Three days ago
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I also have the problem of not getting any new necklaces anymore.

The reply that is going around of "you probably have completed all existing necklaces" is really far fetched. How hard can it be to make a simple drawing and reset a counter going to 200/400/600?

Also, in the early beginnings of the game, at the left, you had a list of "real people" that are competing with you in the same "city". Then it was absolutely no problem of being first or second, and getting 5/3/1 gold bars as a reward.

But now when the levels are increasingly difficult, all of a sudden, these competitors are completing 20 hard levels in 1 or 2 days? Totally uncredible.

My thoughts: when they created the game, they want you to start playing and they throw gold barsat you. But then after a while, they realised not enough people are actually buying in-game addons, so they aren't getting enough revenue.

Just my two cents :)

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Three hours ago
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