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Supposed to be close to level 900 but icon is stuck at 705

Went on to play as I do every night but the last few days getting a message "can't connect, go online to download episodes".  Its only showing me this when I try to go to the next episode.  I should be right before level 900 I believe, but it has me stuck at 705?  I have done all the usual troubleshooting.  Sent message to support, support sent email directing me here.  Please help, this is part of my end of day wind down.  :(

AKearney Asked five days ago
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I'm having the same problem... It started a few hours ago for me as well. Bumped down to 705 and it keeps telling me it can't connect to download "new" episodes.

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Five days ago
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Hi AKearney and Michelle,

Sorry to hear you are experiencing this problem with your game, are you still able to continue playing Levels?

There is a current game bug that seems to put players back to a previous Level so you have to move ahead to play.

If you've lost your progress completely write back here so we can get someone to look into it for you.

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Four days ago
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Hi Lynette.I am only able to play levels 705 and before. I am unable to see levels past that. If I go to the map and click on next episode I get the same "can't connect" message.
AKearney Four days ago

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I have the exact same problem.so frustrating.

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Four days ago
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I'm having  this issue also I passed level 705 I'm stuck there

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Three days ago
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j'ai le même problème impossible de retourner au niveau ou j'étais . Je retourne au 915 hors que je suis au dessus du niveau 970.Sur mon téléphone le problème c'est réglé mais pas en jouant sur mon PC

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Two days ago
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I have the same problem, I was on a level over 1100 but went on to play today and got the can't connect to internet error even though I had WiFi connection and 4g. I'm now stuck at 705 and it won't let me progress past this point even if i complete level 705. I still have all the boosters and memory cards I had previously, I've just been knocked back nearly 500 levels. Does anyone have a fix for this, I'd not noticed but I'd been logged out of Facebook for a while I think so not sure how many levels back I'll go if I uninstall and then reinstall. Any help or suggestions, tried restarting, force closing other apps, etc but no fix?

Thanks

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One day ago
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Edited one day ago
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I understand how it  can be very frustrating when these things take time, but King are looking into this problem and we hope they will have a fix soon.

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One day ago
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Thanks Lynette, just don't want to uninstall in haste and lose stuff if there's going to be a fix for it that's all, wasn't sure if it was a bug with the game or just me that was affected.ThanksMichael
Michael Rose One day ago

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