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Reset to level 1

Was level 863 but now reset to level 1.  Tried both chrome and firefox and both are reset?

Dee Asked one week ago
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Hi,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

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One week ago
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I don't see an envelope. I have the same problem
Jessica Blind One week ago
I also have the same problem.
Nanci McFarland One week ago
I have the same problem.
carrie70@aol.com One week ago
On my phone I am on level 1071 but on the computer I am back at level one. How do I get my computer to start back at level 1071? My friends get a daily booster and I do not, why is that?
Becky Lix One week ago

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Interesting that when I registered with King.com to ask this question miraculously my level came back.  Sneaky King

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One week ago
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Hi Dee,

I'm glad to hear that you have solved your level issue.

Kind regards,

- Mark, Team King Care

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One week ago
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I also was reset back to Level 1 page. I am on Level 899. My phone opens up to the right level but not Facebook on my computer. Why is this happening? Is there a quick way to open to my current level?

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One week ago
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I have the same problem through FB. Just opens at Level 1 every time. I'm on level 600. OK on my iPhone.
La Bohème One week ago
I found that if I close the game and then re-open it, it starts at the correct level.
Tim Jordan One week ago Edited one week ago

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don't have the answer but the same issue as Nanci...  tablet is on correct level, Facebook resets to level 1...

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One week ago
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Hey, King Team- What is the solution to this issue? I have stopped playing because of it ( I didn't think that was your solution)

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One week ago
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No answer here, but I've got the same problem since yesterday 7/16/17.  Candy Crush Soda Saga keeps resetting to Level 1 on my Mac computer.  I completed level 1120, but cannot get back to that level.  I tried playing levels 1-15, but when I log off and then on it resets to level 1.  Very frustrating.

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One week ago
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Same here as everyone else....Resets to 1 every time I start from Facebook.

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One week ago
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I have no answers....same questions. Every time I open Facebook, and then start candy crush soda, it resets to level 1. help!

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One week ago
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Do you know the answer?