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Hi @ll,

Thanks a lot for your patience.

Some players have reported that restarting (not reinstalling) the Candy Crush Soda Saga app solved this issue.

Please restart Candy Crush Soda Saga on your device.

If this didn't help, then kindly specify the device (both make & model) you're playing on.

Kindest regards and have a great Sunday,

Tony - King Care Team

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Four months ago
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Hi @ll,

Thanks a lot for posting and commenting about this level 1683 in Candy Crush Soda Saga here on King Care.

The Game Studio is aware of this issue and they are investigating this.

I will keep you posted here on this thread; in the meantime thanks a lot for your patience.

Kindest regards & have a great day,

Tony - King Care Team

 

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Four months ago
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Other Answers

I am having the same issue. I keep paying for power ups but the game freezes after the 10th bottle is popped. 

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Four months ago
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Mark Hawk - this is a REAL problem! Playing on Facebook is  NOT a viable solution! Tell us how are we going to get our lives, power ups and money back.

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Four months ago
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Hi guys,

I'll keep an eye out if other players are having the same issue as you mention.

I'll add this thread to the main page of King Care and we'll update the Game Studio if there's an issue with the level.

In the meantime I suggest you try the level on Facebook or King.com

Kind regards,

- Mark, Team King Care

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Four months ago
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Any updates? It looks like the glitch is impacting a lot of people!
wjschulz Four months ago

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I am having the exact same problem. The whole game freezes. Had no choice but to hit quit. Lost all my power ups that I had been building up to start out each new game for winning game on first try. 

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Four months ago
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I have not cleared it yet either and it was disappointing losing my power kimmi that I had for 30+ levels.  Would love to get her back.

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Four months ago
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Same problem multiple times. Can't complete the level and WASTED power-ups!!

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Four months ago
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Hello whuckabee,

I'm having this issue as well, the 2 licorice keep bouncing back and forth on top and I don't want to lose my power ups! I'm going to see if a King Care moderator will help us with this issue.

Thank you for your patience, 

Jilly 

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Four months ago
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I finally cleared it because I had candies instead of licorice at the top. No bouncing!  I did lose a lot of power ups, though. 

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Four months ago
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Same problem. Wasted power ups and gold. Very irritating.

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Four months ago
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I have also had this issue and have lost money and upgrades, not realizing it was an issue with other players as well. 

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Four months ago
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Same problem here..mm

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Four months ago
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I have tried numerous times, and have had the same aggravating result...a bouncing candy and the game freezes. I hate wasting anymore power ups or money on it.

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Four months ago
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I'm having the same issue! I even had one time where it was a bottle and a candy in the top right and left and it still did that. Wasted a lot of money and power ups and it seems like this level is pretty much impossible to pass. 

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Four months ago
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Exact same issue, about to delete app!

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Four months ago
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Yea I want a refund for the $6.99 I paid for power ups cause I wasted everything on that level & still haven't passed it!

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Four months ago
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Same here.  So frustrating!  I have tried three times, using powerups that I paid for, and the game gets stuck at #10.  Refund and fix, please!

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Four months ago
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I have a screencap if it is helpful.
Betsy141 Four months ago

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Well....here's my update:

It wasn't fixed yet but, I was getting annoyed because I wanted to play! I saw where someone said they actually passed it so, I decided to try! It took 4 tries & some power ups but, I did beat it! (The first 3 times I had the bouncy issue happen!)

Just wanted to let y'all know it IS possible to beat it! I can't give you any pointers because I don't know how I kept it from happening...something about the 4 at the top, I think keep it as full as you can!?!?!

Like I said, just wanted to let you know, it IS possible! GOOD LUCK!!! :)

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Four months ago
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Keep the licorice out of the mix and you'll be okay, but that takes a lot of hammers, but it shouldn't be that way either way.

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Four months ago
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Same issue here, spent $ on boosters multiple times and multiple times I get to 1 left and it just bounces around and freezes!

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Four months ago
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same here! unbelievable! I used also a lot of boosts. Please check this level! It's irritating and i won't play until it is fixed! 

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Four months ago
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oh and by the way.... the answer from Mark from King is stupid. Asking to play it on Facebook. I do it on both mobile and computer via Facebook. It is still the same. Freezes with both. 

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Four months ago
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This level CAN be beat. You'll have to buy/use some hammers but the key is to make sure to not break any of 4 candies in the top separate playing field. All of the first 7-8 bottles will come down the main playing field and once you have gotten those you have to start hammering the very top box in the small separate field. It will alternate bottles and licorice until you get all the bottles. It stinks to have to buy and use all those hammers. Hopefully they will make this right somehow.
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Four months ago
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I too have this issue.  have wasted money, tried to get some response from king, they keep telling me to update my game. have done that.  they are ripoffs. just want me to put more money in.  instead I am out of here.  the customer service on here is 0 out of 10...  joke

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Three months ago
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I've lost this level 4 times with the same problem, that's 12 boosters, plus lost my rainbow standing and have to start that all over again.  

I've wasted a lot of money here and I am tired of it.

I want my money back or credited.  

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Four months ago
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I want my money back, or credited!

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Four months ago
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I'm having the exact same problem...and paid $$ to get extra lives to finish the game....playing on my iPad.   This is unacceptable...and I'm no longer interested in playing...and I pay good money on this game.

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Four months ago
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I have same problem, lost all my rainbow standing and lots of boosters. How can I get back my rainbow standing n boosters?

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Four months ago
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I'm having the same problem. Have wasted a ton of power ups and money!! Pop the 10th bottle and then the board completely freezes up and the 2 pieces at the top start bouncing back and forth. 

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Four months ago
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I'm having the same problem. Have wasted a ton of power ups and money!! Pop the 10th bottle and then the board completely freezes up and the 2 pieces at the top start bouncing back and forth. 

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Four months ago
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I sent a message & asked for my money back...I didn't get my money but they gave me gold & said it would be fixed soon! 

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Four months ago
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I also have a problem and fed up of losing money! Please resolve! 

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Four months ago
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I have the same problem...lost money and powerups!!!

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Four months ago
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I've lost about $30 on this level. It keeps glitching when I get to 10/11 bottles. I've lost all my powerups, lost my Royal status, then lost Diamond status on mobile, and the desktop version glitches too, so that suggestion is bunk.A lot of time, and money has been spent on this game by me, and millions of others. Do us right and not only fix the bug, but offer those of us that are stuck on this level some kind of repayment.

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Four months ago
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Same here, still stuck.  Lost a lot of boosters and time on this level. If you can't get past the level, you can't even fully participate in the contests or quests either.  I know I won't get my time back, but I'd at least like to have my boosters back. 

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Four months ago
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The level can be beat as frankiesanza says above.  Keep the top playing field full (circled in attached picture) and use the hammer to clear the bottles or licorice from the top box (arrow in attached picture).  It took me several tries and quite a few hammers, but it is doable.  The definitely need to reimburse for lost power ups etc.

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Four months ago
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Very annoying - I have wasted a heap of hammers and was on maximum first level clearance bonus. I can't get past it as I'm not prepared to waste any more money. A refund is in order.

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Four months ago
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This level is bullshit! Restarted, played on iPads and laptops. Now all my gold and boosters are gone and nothing happens cause I'm stuck at this level for weeks! Bye bye candy crush! 

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Two months ago
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