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How to fix the error message on Candy Crush Soda " Go online to download the episodes"

Hi guys!

If you get this error message " Go online to download the episodes" then follow these steps and you'll be back on track again.

Try clearing the cache on your Google Play Store:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache. Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Reboot mobile and you should now be able to install the game.

If this does not help, as a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully).

Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

/QueenB

QueenB Asked seven months ago
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What about for IOS? It works on my iPhone but not iPad.

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Seven months ago
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If you're having this issue on an iOS device, reinstalling the app should help so give it try! 

/QueenB

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Seven months ago
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 Thanks alot for your helping .it's really useful steps for me 

with my love 

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Seven months ago
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Can I get a refund please?

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Seven months ago
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Have an Iphone 8 and it is doing this at level 795 pls help

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Seven months ago
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一直提示没有找到网络连接,无法登陆游戏,如何解决?

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Five months ago
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