Check out our new site!

We have a new version of King Care packed with cool new features. If you would like to give it a try, click on 'let's go'!

70 Replies
49 Have this question
Question
Answers

Stuck on level 825. Have 2 hours of lives and can't use them..

0 Comments
7 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here guys

0 Comments
5 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same issue here. Even deleted the program and reloaded it. Did not help. All I did was make me lose my daily reward count

0 Comments
4 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I am stuck at 885 in my android app, when I go on the computer I can play further levels though.

1 Comments
3 Likes
Two months ago
1 Comment
Comments
This is the same issue I'm having
Sissy Two months ago

You can not write a comment. Either you must sign in or the commenting is closed.

Same problem here, I was at Level 902 but after the update I went back to 825 and I just passed the stage but I can't go beyond that 825. Help my life is becoming so bored.

1 Comments
3 Likes
Two months ago
1 Comment
Comments
annoying me that the powers that be at Candy Crush can't solve this - it's obviously a known problem !!
Tim Ames Two months ago

You can not write a comment. Either you must sign in or the commenting is closed.

Im on level 925... same problem, started yesterday... can play on my computer, but there are no boosters linked between that and my mobile...

0 Comments
2 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I am checking again.  I was on 942 and now it pushed me back to 705 and says I need to download more episodes too.  It has been 3 weeks since I first posted.  I have gone back and played a lot of the levels that I had low scores on in order to use my free time I get everyday and to keep up getting boosters everyday, but it shouldn't take over a month to figure out what happened.  If you did an update and it started get rid of the update.

0 Comments
2 Likes
Six weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same problem here

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here! And I thought my phone had a problem...

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here, and it's extremely annoying!!!!

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same.... at least I put tge phone down and did laundry....lol

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same problem here, I was at Level 902 but after the update I went back to 825 and I just passed the stage but I can't go beyond that 825. Help my life is becoming so bored.

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Is it ever going to be fixed... #(

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Level 922 and bounced back to 825. Unable to download new episodes. Please let me know when there is an actual answer to this question 

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Its fixed!! Great!!!

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

It's fixed

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Getting the same issue on level 705. Please fix. I need my fix....

0 Comments
1 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I'm stuck on 705. Any solutions soon?

0 Comments
1 Likes
Seven weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I just started having this problem today. 11/1/17

0 Comments
1 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

This problem has been going on for over 6 weeks and still no fix?

0 Comments
1 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

hopefullytoday

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Sweden calling! Same problem. 

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here was at level 875 after update back at 825 

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here! :(

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

same!!

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I have the same problem please help! I'm was at level 907!

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Stuck at 885

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

825 i gecmis oldugum halde ordan ileri gitmiyor cevrim ici olun diyor napmali ki ?

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Still not  working.  I'm  loosing my points and rang!!!

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here, stuck on level 825 :(

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here, stuck on Level 825 on smartphone and tablet

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here 

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

i passed 825 but after new installation it bounced back 825 and stuck

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Well stuck on 825 with Error..Thank you for fixing it, I have now Jumped up to level920!!!!!  How does that  work!!!!

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Thank you for fixing my error.

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

It works now. But I've reinstalled the app and so my collected bonus candy are still reset to zero

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Thanks for fix. It's OK now but I've lost ALL boosters, super sad and angry here! 

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Real level 912 but stuck at 705 Cannot connect - "Go online to download episodes" error. Been 2 weeks now can you please fix this?

3 Comments
0 Likes
Two months ago
3 Comments
Comments
Which model of device are you playing on?
Cezdiamond Two months ago
tablet-google nexus-android
ping Two months ago
I installed an update 2 hours ago n the same thing has happened to me was Le el 983 now back to 705 and keep getting the same error as you. :(
Toyah Findell Seven weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

This started happening to me a couple days ago.  How does this get fixed??

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

This started happening to me a couple days ago.  How does this get fixed??

3 Comments
0 Likes
Two months ago
3 Comments
Comments
Do you have the latest update installed?
Cezdiamond Two months ago
Yes I do
jjb333 Two months ago
I was also on 850 something and it's pichsed me back to level 705. I beat that level again in hopes it would move me forward but it didn't.
jjb333 Two months ago

You can not write a comment. Either you must sign in or the commenting is closed.

Mine is stuck on level 705. Just happened today. It was working when I went to bed, but not when I woke up. :'(

2 Comments
0 Likes
Two months ago
2 Comments
Comments
Do you have the latest update installed?
Cezdiamond Two months ago
I am stuck there toooo - and have it up to date I believe . this just started today
JennyS Eight weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

I am stuck on 705, same thing  Go online to download episodes.

0 Comments
0 Likes
Eight weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I have posted here and on Facebook and no response.  I was on level 942.  I was playing then when I fininshed a level it jumped down to 705 and keeps saying I need to download new levels but it can't connect. 

0 Comments
0 Likes
Eight weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Soooo is there going to be a fix for this or What??  I still can't play...

0 Comments
0 Likes
Eight weeks ago
No comments yet. Be the first to comment!
Edited eight weeks ago
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I am stuck on 705, same thing  Go online to download episodes.  When will 8t be fixed?

0 Comments
0 Likes
Seven weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Is King actually listening and fixing the problem?

Updated latest version now having the same issue as everyone else. Was on 806 now stuck at 705 with the same message about downloading episodes. 

0 Comments
0 Likes
Seven weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Getting the "go online to download new episodes" warning. Just finished level 945 when it happened. Cant proceed to the next set of levels. 

0 Comments
0 Likes
Seven weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I'm stuck here too with an hour and a half of lives left and rainbow power. Please fix this soon

0 Comments
0 Likes
Seven weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I too have this issue. Never made it anywhere in a tournament, make it to Emerald Division, and I have the "Go online to download episodes" message. When I go and play on Facebook there is no tournament, nor do my stars transfer back to my phone. So frustrating!

0 Comments
0 Likes
Seven weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

On level 766 & it's asking me to download episodes.  The original post was made 4 weeks & yet no answers or updates.  

0 Comments
0 Likes
Seven weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same here..

0 Comments
0 Likes
Seven weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Ditto

0 Comments
0 Likes
Six weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

It just started a couple days ago but I was also set back to level 705 from somewhere in the 800s. I kinda stopped paying attention but I know I was higher than 705. I didn't have an issue last week playing it though. Is this some kind of new update?

0 Comments
0 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I just started having this problem today. 11/1/17

0 Comments
0 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I went into my Samsung Smart Manager and selected CLEAN ALL.  Fixed it straight away.  Might have something to do with cookies??

0 Comments
0 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Is this an app you have to download?  I looked on my phone and I don' have it.

1 Comments
0 Likes
Five weeks ago
1 Comment
Comments
@cezdiamond
jjb333 Five weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

Mine was preinstalled on my tablet but I think using any application that cleans up your apps, frees up memory, ram etc might fix it.  I cant guarantee that though.  

0 Comments
0 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Fix this problem permanently!I can no longer play, always the same mistake.

0 Comments
0 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

All I solved this issue by going into the Candy Crush App in settings and clearing the cache.

Don't clear the data just the cache

1 Comments
0 Likes
Five weeks ago
1 Comment
Comments
Fantastic! This works. I am back in! Thanks for the info
Cathy Marchmont Five weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

Clearing the cache removed the initial notice, but trying to go through the portal pops it up again. This bug dropped me 300 levels, so I'll probably just delete the app for good at this point. Literally unplayable.

0 Comments
0 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

So after more than 6 weeks, KING can't even bother to continue to update us or tells us that they are still working on it.  By the time you figure this out you could have designed a whole new game.  Do those who spent money to advance through the game get their money back since we can no longer play it?  I the 705 levels available to me and upped my scores on those but if you can't guarantee the reliability of your games, I will delete all of them and look elsewhere.  At least let us know what is going on.

0 Comments
0 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Yet another week and nothing, it has been 8 weeks at least, that is the oldest post I found on one of the other posts about this.  I would like to know if you are going to fix this game or should I just delete this and the rest of my King games?

0 Comments
0 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Cezdiamond with the King team  responded 8 weeks ago that they were working on correcting the problem. Would be nice to get an update on where this stands. 

0 Comments
0 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I was at 1170 and now can't connect I just got 2 hours of free lives and 2 hours of sour balls I hope we get refunded these when problem is fixed

0 Comments
0 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Same problem!! Level 705!!

0 Comments
0 Likes
Two weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

It is going on 3 months now and still nothing.  People write whole games in this amount of time.  I think they have blocked this page so they don't have to look at it anymore.

0 Comments
0 Likes
One week ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Thanks for fixing 2 months ago but stuck again 705 on Android. Can we have some kind of reply to know someone is reading these requests? 

0 Comments
0 Likes
One week ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Clearing the application cache worked for me. Thanks Tony Lawton

0 Comments
0 Likes
Four days ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Clearing the cache has now worked for me.

0 Comments
0 Likes
Four days ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Do you know the answer?