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What happened to the sugar track?

Is there no more sugar track?  None of the levels (playing on android mobile device) are marked with the "c" all of a sudden.  I tried my regular go-to sugar track levels and they don't have it anymore.  Please fix.  That's all I can really do each week in the game while waiting for new levels.

Amber Grandia Asked eight months ago
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Thank you everyone for the feedback. We do always test all in game features from time to time. 

Please know that all of your thoughts and feedback have been passed on. 

Thanks again :-) 

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Eight months ago
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Hello,

Here at King we normally test our game features and events with a randomly chosen group of players. Generally, we don't add these to every players game at once. What this means is that the feature, on this occasion the Sugar Track, might not be available for you to play as the group chosen to test the feature might have changed or the number of players in the group has been reduced.

Based on the results from the testing and player feedback, we then decide whether the event will be available for all players.

The scenario is the same for most features in our games. You can read more about it here:

https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here

I apologize for any inconvenience caused.

Kind regards,

Johnny

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Eight months ago
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Edited eight months ago
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Wait a minute. The sugar track wasn't a limited test feature. It was publicly announced in the King blog. It was available to everyone. It's in the Wikia. Did you really think people would believe this lie?

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Eight months ago
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What a load of bull! The sugar track has been available to us all since before YOU, the new owners, took over. It doesn't take over a year to test a feature, you are taking it away because you want us to buy the boosters. I have a a fb group of over 100,000 players who are absolutely disgusted with the way they are being treated, not just with this issue but with many things that have happened since the company was sold.. King had the best game on FB... Activision are killing the cash cow by trying to milk it too much!

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Eight months ago
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This is just a scam .I am sure the only people who got the sugar track taken away are the ones who collect boosters not buy them.This is all about money.If you don't buy boosters we will make it so you can't collect them.The only way to have boosters is to buy them.Just like the Christmas scam.You can't up load candy crush because you need to update so buy A new IPad.I think money is the reason for this bull

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Eight months ago
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I feel the same way. The possibility of collecting free boosters gone so we are forced to buy boosters.
Miriam Eight months ago

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I am disgusted with this. I stopped playing, and then I liked the sugar track and played again. And now you just remove it? That's just ridiculous.bye bye candy crush - you disappoint me . 

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Eight months ago
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same problem happened to my hubby account too, both in iPad and Facebook. this is totally unfair. the new level in new episodes are all very very difficult, boosters always needed and not only just one. i hope the team changes back if not i am sure those players who are affected will easily decided to quite the game.

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Eight months ago
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Don't you guys see? You're losing money here, you're losing a whole great bunch of players with this stupid move. Just move it back, and I'm pretty sure people will keep on playing this fantastic game. Otherwise I think it's gonna be 'The End" of it. I think you need to open your eyes, really...

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Eight months ago
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I am troubled by the reply posted by Johnny Ryall.  The Sugar Track has been available for everyone for over a year. I can recall when it was introduced & to refresh my memory, i went back to read it, but  I can't find it, so perhaps it has been removed. 

What troubles me is a response by a Moderator to a question which is seriously flawed. To me, it brings into question the real reason of why the changes were made ?. 

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Eight months ago
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Exactly. It is not a true answer - it sounds like an answer to a feature that was only available to a few as an experiment - but the feature was available to everyone for over a year. This is very strange and worrisome.
Lindac Eight months ago

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Do you actually believe that we are going to buy what you were trying to sell us? You've had way more time to come up with a better lie than that. sugar track has been around for over a year, now just admit you're not making money off of it I'm done playing such a shame I really love this game it made the time pass considering my health is not good what a disappointment 

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Eight months ago
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I am so unhappy King has taken away the candy drop challenge.  If it is a matter of money, why not be honest and come right out and tell us that. I'm sure I'm going to eventually stop playing Candy Crush but I'll find a new, perhaps better game to play. To the principals of King: Shame on you!

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Eight months ago
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Yes, I know the answer put it back the way it was when King had it , you're killing the game , or maybe get new staff !!!!!!!! 

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Eight months ago
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Well, so much for ever playing this game again.

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Eight months ago
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"All aboard for a sweet reward! The Sugar Track is officially here so hop on the train to sweetness town, population you!"  This is a copy/paste of the first sentence on the King Care blog introducing the Sugar Track. The first word is 'all", this means everybody who's playing and not a select group picked for testing. And while we're talking vocabulary , King Care, doesn't 'care' imply caring for people? Anyway, what's in a name, in a word, ... right? King, please do the sensible thing and bring back the Sugar Track for everybody like it was. What do you gain by causing so much aggravation?

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Eight months ago
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This is bull. I have been a loyal player for a long time, and have spent a good deal of money on the game. This feature was announced and supported - now you say it was not available to everyone? And you take it away? If you don't resolve soon, I'm done.

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Eight months ago
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And the same goes for me , totally unfair from KING
mjrose103 Eight months ago

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I agree with all these people. The moderators answers lately have been nothing less than patronizing. There is NO way people are going to pass these insanely hard levels with no boosters !! If you think we're all going to buy them, you're sadly mistaken !! CC has been pissing everyone off for months, with levels needing nerfing, loading issues, ipad, and ipod people have really gotten screwed, and for what, fancy graphics ?? You treat your players like crap, and this is the last straw !! When my sugar track goes, so do I !! This is BS and you know it !! This is the last King game I ever play, cause the others are even more greedy, you can't get any boosters on any of them, so go ahead, shoot your foot off !! Ruin the last good thing you got going for you !! 

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Eight months ago
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Been playing this since even before it became really popular think you need to re think on candy drop think I follow the rest on here and find another game it was the only thing I could do when I'm waiting for new levels , il check in see if there been any developments not holding my breath
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Eight months ago
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this is crazy so many people leaving and excellent players at that why have you got rid of the sugar track for a minority of the players we play everyday and talk about the game on and off the internet you will lose out if it continues its nonsense to say this was a test for a few everyone had it it should be fair either give it us back or adjust the game accordingly. get rid of sugar challenge for everybody and make the games more doable without using so many boosters come on SORT it please or I'm gone too

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Eight months ago
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Really King.com? What A svane for you. You Will loose many gamers now and me too.

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Eight months ago
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Funny ... all the posts pointing out that this wasn't a test feature, but was publicly promoted for everyone, just got removed.

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Eight months ago
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Why has my question about sugar drops not being a test feature been removed . You cannot cherry pick questions !!!! SUGAR DROPS IS NOT A TEST FEATURE! Why do you say this?!!!!!!

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Eight months ago
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Now I what do I do? Loved playing for drops while waiting for new episodes. Doubt that u will continue with game

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Eight months ago
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Like most things in life... greed gets the better of them. when their revenue stream starts to fall they may rethink their decision to remove sugar drops.

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Eight months ago
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Bring it back please. I've been enjoyed the game so far with the boosters, now it's becoming really hard.

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Eight months ago
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my account is lucky still with sugar track available, but my hubby account sadly not. i played the new episodes with was just updated today. all levels are very frustratingly difficult. i need lots lots of boosters to win. if this sugar track removal continues, i will just quit when i empty all my boosters. it is less fun to play anymore anyhow.

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Eight months ago
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PERHAPS KING SHOULD TAKE NOTICE OF ALL OUR UNHAPPINESS ....
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Eight months ago
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I'm on level 2037...and it's of course a hard level can't pass it without boosters. I never pay for this game. I wonder if they're cutting those of us who aren't paying? I read another reply about this as well.

 I'm not sure what King is up to but this is a load of CRAP.  I'm deleting game if it isn't coming back.

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Eight months ago
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I've spent over $500 and they took it away from me. So it's not because you didn't pay. 

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Eight months ago
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Is there a petition we can sign (or something?)

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Eight months ago
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Yes on the candy crush all help page
Linda Hanley Eight months ago

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Keep reading posts from yourselves saying ' thanks for your feedback' what are you on about ??? Players want answers , we want the sugar drop available to ALL not the elite few!!!! Either take it away from everyone or give it back !!! Yes or no? Do not use the phrase ' it was a test feature' . Rubbish no one it going to fall for that! It's been around far too long . 

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Eight months ago
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I am very unhappy about the loss of sugar drops!! I won't be playing Candy Crush until they come back.

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Eight months ago
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If players want to buy it's up to them personally I never have and never ever will . Still another day gone by without an answer about bringing the sugar drops back . When are we going to get an answer? When/  if it disappears on mine I will be waving bye bye 

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Eight months ago
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When my boosters have gone so have I, and I will never play a King game again

 

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Eight months ago
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Same here! Candy Crush is too difficult to play without boosters. I'm not paying hundreds of dollars for boosters. I'm done!
Patti Dean Eight months ago

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I've TRIED EVERYTHING....no matter what I do I can't get a response from King. This is total crap.

I'm seriously considering deleting Candy Crush Saga...level 2043....I've been waiting for sugar drops to be added again. Why on earth would you feel like taking this feature away???? THE MOST STUPID thing you could have done.  I'm not willing to play any of the other games from King now because of this. I feel like you would do the same thing as well on the other games.  King does not care!!! 

If King wants to send me email and let me know this feature is back then I will play again....until then peace out I'm done!!!!!

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Eight months ago
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My sugar drops are back today but you only need to get to 100 points instead of 180 so we won't get as many rewards. I was still very happy and hope they keep them as I am at level 2234 and have used a lot of boosters to get to this point. They never answered my question regarding this issue either but I am just happy they put them back. :-)
Queenofgames Eight months ago

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I had emailed CC about the sugar track not calculating correctly about 2 weeks ago.  I got a very vague email with same crap about updating and reinstalling. I responded  that that was not an appropriate  answer. I got a nasty email back from CC then my sugar track disappeared. 

I wait for new levels weekly... I stopped playing... No more CC for me until the track comes back. 

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Eight months ago
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Tell your friends, family, and followers about your dissatisfaction with these developments. 

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Eight months ago
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So I'm not alone. They said delete and reload. Sure I lose hundreds of booster I still have. Well if it's not fixed my countless hours of playing this game are over

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Eight months ago
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I've contacted the danish web and they have give me a completely different answer. I have google translate it so you can understand. Here it is:

"Thank you contacting King Customer Care.I'm really sorry to hear that!

I will ask you to complete the following actions to remedy the problem you are experiencing:

- Force shutdown of your apps and then restart your device. Make sure that your device is turned off for at least 10 seconds before turning it back: http://support.apple.com/en-us/HT201559

- Check for updates for your device and apps: https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK&index=1

- Make sure you have adequate storage space available. We recommend at least 2GB free - please see this link: https://support.apple.com/en-us/HT201656

If you are still experiencing an issue, please contact us with as much information as possible:a. Was there any error messages and what was in that case in them?b. Please send us a screenshot that shows the problem: www.take-a-screenshot.org

- As a last resort you can uninstall the game then re-install it. This will usually solve the problem you are experiencing. Before you un-install the game first you must connect the game to either Facebook or your Kingdom account. Please note that the Boosters and extra lives will be lost after a re-installation. To uninstall the game from your device please keep your finger on your app icon until the icon will start shaking. You will now see an "X" mark in the icon's top corner. Kilik the "X" mark to delete the app. You can now re-install the game from iTunes and then start the game and connect it to Facebook or Kingdom to retrieve your lanes again.

I also put in 40 Gold bars in your games for the inconvenience this potential problem may have caused.

Have a nice day.

Sincerely,HennaKing Customer Care

 King Care"

2 Comments
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Eight months ago
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Thanks for sharing this, but it only seems to work for those using a mobile device. I play on a computer. From the same computer my son and husband (who rarely play or even visit fb) have the Sugar Track, but mine has disappeared.
Suzy Fuller Eight months ago
It was for to show the difference in the answers from King.
Sascha Eight months ago

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Its to make you pay for boosters not play for them

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Eight months ago
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Are King care any closer to giving players their sugar drops back yet? Why take away from some and not others , grossly unfair , give us an answer soon ! 

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Eight months ago
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They did answer...When I asked why they say Sugar Track is easy to get on (all you need to do is pass level 35) when it is impossible for some of us, Johnny Ryall answered: As per King's Terms & Conditions that you agree to when playing our games, the services that we provide can change:'We may change and update our services without notice to you. we make no warranty or representation regarding the availability of our services and reserve the right to modify or discontinue the services in our sole discretion without notice, including for example, ceasing a game or other service for economic reasons due to a limited number of users continuing to make use of that game or other service over time, for technical reasons (such as technical difficulties experienced by us or on the internet) or to allow us to improve user experience. Notwithstanding anything to the contrary, you acknowledge and agree that any or all of our services may be terminated in whole or in part at our sole discretion without notice to you. you assume any and all risk of loss associated with the termination of our services'.
Suzy Fuller Eight months ago Edited eight months ago

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Oh, c´mon King, the Sugar Drops were a new feature released some time ago, and they were for ALL players. To remove them now for some and claim they were just a trial is just greedy and money-sucking from your side. Sure, a company has to make profits, but rest assured, a lot of loyal players at the higher levels will not continue and just go to buy boosters. Many of them are gonna quit for sure. Is this what you want?

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Eight months ago
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Check your devices because a couple of people posted on Facebook that they got the sugar drops back.  Hopefully you are all the ones that now have it again!

5 Comments
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Eight months ago
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Nope. I check it every day.
Lindac Eight months ago
I wish! Still nothing for me.
leahjane10 Eight months ago
So...I restarted my phone...and the sugar track is back!
leahjane10 Eight months ago
Check for updates. Worked for me. Sugar track is back!
Darlene Grigull Eight months ago
Mine is back. Had to update.
Lindac Eight months ago

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Check your screens, Everyone! My Sugar Track is BACK!!!!!!!!!!

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Eight months ago
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Yes!!!!!!!!
Darlene Grigull Eight months ago

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Thanks to King care for restoring the sugar drops back to those that didn't have it . However, it is not back to its original format of 180 with some it is 100 . Now if you could rectify this little error it would be great, then you are nice human beings and thanks again for listening to us 

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Eight months ago
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I woke up this morning and much to my surprise when I opened up CC Saga on my computer I got this pop-up box (first picture).  The second picture is telling you to install it.  It allowed me to save it to my download file but I haven't installed it yet.  Have any of you tried Game Room yet?  According to the first picture it says "New! Sugar Track".  Perhaps this is King's way of finding a solution so that everyone can get the sugar drops.  Please post here if you are able to install it and if it's worth while installing.  Thanks.

   

3 Comments
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Eight months ago
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I also lost my sugar tracks and all my boosters and lives. What is your intention on restoring this feature and why were we not notified this was gjoing to happen?
Candyadmin Eight months ago
Nice thought...but I opened Gameroom, and I do not have Sugar Track there, either.
Suzy Fuller Eight months ago
Suzy thanks for updating me on this. I didn't want to install it until I hear about other people's experiences.
Elsa
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Eight months ago

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What shoud that ? For a week no sugar drops anymore! These are part of the game. This is also in your advertising!

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Eight months ago
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My sugar sugar track is back (after I restarted my iPhone).

King...THANK YOU for listening to your loyal gamers!

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Eight months ago
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Yay!! Sugar track is back although we only need 100 candies instead of the 180 we had before so less boosters to collect but at least we have some boosters. KING can you answer why sugar track is on all other platforms and has not been on Windows 10 for months? Thank you for putting the sugar track back!!!!! :-)

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Eight months ago
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Yeah sugar track is back ! Thanks King
Darlene Grigull Eight months ago

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Mine was not back this morning but is now.. Still mad... 

The screens are different 

Cautiously optimistic 

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Eight months ago
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My mobile version sugar track is back.  THANK YOU KING SO MUCH!

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Eight months ago
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So... I went to play CC last night... The sugar track track is back to normal.... You can collect 180 again and collect boosters along the way. 

Weird but I I'll take it... 

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Eight months ago
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Let me add... They also too all my bonus challenges away... Not one special challenge available  for me to play. 

I call bull crap on  King games. 

You pulled all my bonus challenges because I did like your automatic replies via email. 

Good... Me  and my money will move onto a new game.. That is not a King game

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Eight months ago
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Any news today King care about giving the sugar drops back to those it's been robbed from? Waiting disappointingly in yourselves, remaining yours faithfully ( I think) Mrs. Linda Hanley 

2 Comments
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Eight months ago
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Now renamed Candy greed crush saga
mjrose103 Eight months ago
Thank you King for listening
mjrose103 Eight months ago

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Still no response. How disappointing. I urge all of you to go and rate the game on the App Store. I just did. I would be happy to change back to 5 star rather than my current 1 star if they would respond to our concerns.

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Eight months ago
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Check your updates. Sugar track is back!!
Darlene Grigull Eight months ago

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Mine  is back. 

Can only collect 100 per 8 hours 

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Eight months ago
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Now back up 180 per 8 hrs
mjrose103 Eight months ago

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Mine is back as well, collect 100 and you receive 3 booster and then it resets for 8 hours. Not as good as it was before but glad they listened.

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Eight months ago
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Mine is back, too, but I have it completely restored with my 180 sugar drops for 12 boosters. I wouldn't give up the fight yet, if I were you!
Suzy Fuller Eight months ago
Thank-you @suzy fuller, mine is now back to normal. Thank-you King for listening, just made my day!
SusanGaGu Eight months ago

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Sugar track is back on PC and smartphone. THANK YOU KING.

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Eight months ago
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My sugar track is back. I find it bizarre that they still aren't responding to us here, but I'm happy it's back. I hope it's back for everyone. (Had to update the app.)

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Eight months ago
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I agree. Completely bizarre. The last question I asked, asking them to cut dancing around the subject and just tell us if we were ever getting the Sugar Track back? Johnny Ryall answered that they don't tell us things like that and if I asked any more about Sugar Track he was going to delete my questions.
Suzy Fuller Eight months ago

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But does anyone one other than players answer you questions??  

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Eight months ago
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I got my bonus drops back but why know answers on it?
Darci Eight months ago
None for me.
Lindac Eight months ago
No replies from King for me either. Maybe they just read our blogs?
Darlene Grigull Eight months ago

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Ok Activision, I assume my laptop PC was just updated to the new version that you have been preaching about for months (HTML5) on Google Chrome.  I normally play the sugar track daily 1-because I enjoy the game and 2-it does allow players to acquire the much needed boosters to complete certain levels.  What the heck have you done??? If you completed a level in the past you were much rewarded with double the lucky candies collected.  Not anymore!!!! You only get what you collect whether you complete or not, and the boostes you win are useless in play for these higher levels.  Also, players are encouraged to play previous levels on the sugar track, so how are you suppose to get to them?  You no longer have the slide bar which would have allowed you to get to any level you wanted to replay very easily.  Looks to me like you took one of the best features implemented by King and turned it into a total fiasco.  I'm sure I'm not the only player that feels this way.  Games and feature should be improved for play,  and not trying to discourage players from playing.  I would appreciate a response.  Please and Thank you in advance !!!!!!

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Six months ago
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