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Crashing when opening up the mailbox

Updated candy crush saga and now I lost my help from friends. Opening the envelope shuts down my game?

Ellen Pullano Asked six weeks ago Edited six weeks ago by moderator
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Correct Answer

Hi Ellen, thanks for reporting this in.

This information has been passed forward to the development team to look into. As soon as we get updated on the situation we will be posting back into this thread.

Thank you for your understanding.

Leo, King Care Team

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Six weeks ago
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Having same issue since update
Molly Six weeks ago
Since update can no longer get mailbox to open.When attempt to do so game shuts down to home screen . Please advise . Thank you .
Pamhale29 Six weeks ago
Same goes for me. Every time I try to access mailbox it shuts down.
Rachel Mills Six weeks ago

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Featured Answer

Hello all,

Thank you for your patience.

I’m delighted to inform you that this has been fixed in Candy Crush Saga.

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

To make up for this, we have added some gifts to your account to enjoy!

If you have any issues or questions please come back to us, we are always happy to help!

Kind regards,

Johnny

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Five weeks ago
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Why does it show that it has been solved?? It hasn't been solved!!

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Six weeks ago
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We are still looking into this, thanks!
Cezdiamond Six weeks ago
My problem was solved by candy crush
Ellen Pullano Six weeks ago
Relax, the person who posted this question has the ability to select any answer as solving their question, it doesn't mean the problem in itself is solved. The Moderators will confirm when that is the case.
StuckInATree Six weeks ago

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Same thing is happening on my iPad Air.  Candy Crush plays fine, but whenever I tap the trophy/envelop icon to view assists from friends, Candy Crush immediately crashes. 

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Six weeks ago
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We are still looking into this, thanks!
Cezdiamond Six weeks ago

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I assume King fixed the problem because mine is working fine now.

Thank you.

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Six weeks ago
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My iPad is doing it too. Feel bad for my friends requesting help tickets, crashes every time I try to open the envelope. Says I have 144 messages! A lot are my extra lives. The icon works fine on my phone, kindle and laptop. So the last update just effected Apple devices. Hope they get it fixed soon, before the new levels come out, I'll need my extra lives!!

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Six weeks ago
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No answer but am sick of waiting on a fix. It'll be the usual- delete and re-download which means we lose everything we've been given & everything we've bought. This is not acceptable. I am not going to go quietly into the night. I've spent too much money to lose it all. So frustrated!!!!!!!!!!!

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Six weeks ago
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Hi Pamelaboyd- Really sorry about this, are you still experiencing a problem?
Cezdiamond Three weeks ago

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If I have to delete and start over, I will stop playing.  I too have too much invested over the past few years to go through the frustration of starting over.

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Six weeks ago
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I have the same problem, every time I try to access my extra lives, the game boots me out to the home screen.  This is Very annoying, I wish I never updated my iPad, please resolve this issue for all of us!!

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Six weeks ago
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After not working for a week it finally is thank you 

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Five weeks ago
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Hi Laxmama22- Really sorry about this, are you still experiencing a problem?
Cezdiamond Three weeks ago

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Do you know the answer?