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Hi everyone,

As Elsa mentioned, there has been some changes made: You can no longer keep the win if you exit the game.

Our Game Studios are constantly adapting our games by introducing and testing new features, gameplay or concepts.

Before any change is implemented a randomly chosen group of players is selected to trial the feature, and based upon how the change is viewed we then decide whether the change is one we want to adopt or not.

I understand that you may not appreciate this change, and rest assured that I have passed your feedback onto the Developers.

Thank you all for the feedback!

I hope you continue to enjoy our games. Happy Crushing :)

Mia

7 Comments
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One week ago
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Edited one week ago
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I have been playing candy crush for 4 years and spent money on boosters. I have put up with all the reduced moves and the increasing difficulty of levels. This change though is a step too far and has ruined the game - no chance of passing near impossible levels. I will check from time to time to see if the reset has been restored, otherwise it is the end of candy crush for me.

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Two weeks ago
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I am experiencing this problem also. I've been playing for years but not being able to reset the board makes the game uninteresting and frustrating. After 3319 levels I guess it's time to quit.
Chris Maas One week ago

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So it isn’t just me experiencing this nonsense?  Started for me last night.  Didn’t realize it was happening until I saw I had no lives left.  Also discovered on the next set of lives when I figured out it was taking a life every time that if you have boosters selected at the beginning of a board that you will lose them as well as losing a life.  This REALLY sucks.  If this is an attempt to try to force us into purchasing boosters then they are sorely mistaken.  I was already getting fed up with this game...if this is intentional and how it’s going no to be from now on then candy crush will be losing yet another player.  I’ve been playing for several years now, and make no mistake...I can easily find another game I can play.  I don’t need this frustration anymore. 

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Two weeks ago
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It's total BS! Time to move on to a new and less frustrating game.
Mindyanna2 One week ago

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Actually guys, I am going to change my previous answer to this.  I don't know if the studio made a change or if it is a glitch.  I can tell you that I am gathering all these messages and will be forwarding them to the studio on Monday to find out if it is a glitch or a change. 

3 Comments
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Two weeks ago
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Please do Elsa. On most levels now you cannot pass without getting 2 colour bombs side by side etc and that has now become an impossibility..
Tori Two weeks ago
I've had this problem for 3 weeks now. I don't feel like playing anymore because of this glitch/change. I'm at level 3487 and it's nearly impossible to do higher levels without being able to reset the board before first move. I sure hope you will have good news!
JC Morgan One week ago
Can you please let us know what is the result of sending these messages? Because Its impossible to play like this!
Jasmine One week ago

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King makes $4 million dollars per day. Just saw it on the news last week. I buy boosters. Now the game is a chore and not nearly as fun. Please King, put the ability to back out without losing the SD or Mort’s helmet back. Listen to your customers.

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One week ago
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I'm with you on this. The levels are ridiculously difficult and without the ability to back out and try for a better chance with your boosters it's not worth the frustration.   I've been playing for many years but it may be time to stop. I play candy crush soda too and that one never allowed you to back out but knowing I could jump over to candy crush and do that it made it worth while.  I guess it's time to try another game. My son suggested Alto,  a skiing game he says is loads of fun .

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One week ago
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I am having the same issue.  I hope it’s a glitch and not a change to the game itself. I’m out if it is.

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One week ago
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This is ridiculous! Started a level and pushed play before I realized I had a booster checked that I didnt want to use! Couldn't back out and uncheck so lost that booster when I didnt need to! I will not be playing as often or as long nor will I be purchasing any more coins until this is fixed! Its impossible to beat some of these levels without a good start!

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One week ago
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Very frustrating. King is going to lose thousands of users. They have to react quickly.

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One week ago
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So they randomly picked people to test this great new feature on?  What in the world are they possibly testing?  To see if we’ll waste money on boosters now?  If this is their intention I do not see it working out so well.  Who is going to pay money for boosters that have a very high probability of not helping them at all?  The majority of times that I reset a board is so I can get boosters in the proper spot (because some of the higher level boards are almost impossible without doing so).  If they take that away I can tell you one thing that is certain...I will absolutely NOT be buying boosters when I know they will likely be wasted.  And what I WILL be doing is moving onto another game.  I won’t say which one that I’ve started playing since this weekend but I’ve mostly moved on already.  When King decides to get rid of this I might come back, or I might not.  Who knows, but I do know that I’m enjoying the other game that I’ve started quite a bit.  It’ll quickly get to the point that I don’t care what King does because I’m not really missing Candy Crush in the first place.  

3 Comments
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One week ago
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I sure would like to know which game you like so much now...
JC Morgan One week ago
Angry Birds Match. It’s a different match three game. Definitely different but I find it fun. Give it a few levels and see what you think.
Eric One week ago
Thanks, will try it for sure! Oh no, not available on Android :(
JC Morgan One week ago Edited one week ago

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I wholeheartedly agree with the above sentiments. It's very disappointing that the creators of Candy Crush do not seem to care about and respect their most loyal players. I hope they see sense and change it back. Also what about the 'full' piggy bank at 30 rather than 60 costing exactly the same - very greedy I think.

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One week ago
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I used to treat myself weekly to the Piggy Bank when it was 60.It's not worth it now. I'm slowly losing interest in CCS playing less every day for 2 weeks now.Some days I only log in to get the free spin & daily bonus.
Dawn Six days ago

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I have  the same problem.  I cant believe it. 

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One week ago
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I've had this problem for 3 weeks now. Worst change ever made by CC in my book. I made two upgrades since the first occurence and nothing changed. I'm not even mad anymore, just more and more disinterested in the game.

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One week ago
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Bad move. As if they haven’t done enough to alienate their players.

King makes so much $$$ off this game they don’t need to respect their players anymore. 

There will always be those who are willing to play their game & spend the money. Those of us who speak out are just tiny little jelly-eating fish in the sea who don’t matter.

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One week ago
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Ok guys, this is what I found out.  It's in a testing phase so players were randomly chosen to test out.  Lucky all of us being the testers!  Hey, if the test fails then maybe they will have to get rid of it right?

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One week ago
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I sure hope so! Maybe they’re being bombarded with complaints.
Jeanne Wallace One week ago
For real? Testing phase? To see if we all buy boosters? That's not cool at all! Thanks Elsa!
JC Morgan One week ago
Kind of reminds me of photobucket’s big change a while back where they alienated the majority of the people who used their services and ended up losing a ton of people. This isn’t a very good business decision on the behalf of King.
Eric One week ago

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I may not have yet quit the game, but I have stopped spending money to buy extra lives etc because they can no longer effectively assist me pass levels. I imagine soon as I stop progressing I will lose interest. Waiting for the right board setting is part of the enjoyment and challenge in playing the game.

1 Comments
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Five days ago
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Don't buy extra lives in the next time.
mulliganaceous Five days ago

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Level 3670, playing 5 years, this update will definitely cause me to quit if not reversed.  Shameless, blatant money grab.  The game is simply out of balance at the highest levels without the ability to restart without losing lives/boosters.

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Almost a day ago
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Hi Van, it appears that the studio has made a change in the game and you are no longer able to quit before making a move without losing a life.

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Two weeks ago
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Bad move on CCS’s part. Lost a player. Stuck on level 2034 because the winning boards are few and far between with the minimal moves it offers. Makes the game boring with all these new changes.
Tami One week ago
So it’s not fixable?? It will stay like this?
Jasmine One week ago

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I have experienced this too. King should revert this ASAP along with some buffed levels or else you won't see me playing CCS normally. Because you're forced now to win the level in order to keep the life. Very big garbage stuff are they.

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One week ago
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If this change stays, I’m done.  I buy boosters and the greed to milk players for more is a total turn off.  There are other game options.

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One week ago
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Can't reset the board anymore and lose space daggers or helmets when I restart same as described above. That is, on my tablet and PC. On my iphone it still works as it used to. But how long will that last?  And playing on the tablet is much nicer than on the phone.  The changes definitely make the games impossible to play. So frustrating. I have been playing for years, am at 3720 now. Don't think I will make it to 4000.....

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One week ago
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New game update today, nothing changed. We are still lab rats and will be forever I'm afraid. It's really unfair to loyal players. I'm looking for a new game right now. When I find one to my taste, I'll uninstall CC for sure.

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One week ago
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I love how we don’t have a say in this. My friends are playing and restarting their games just fine but i’m still losing my boosters if I do that. How is this fair??
JK Six days ago

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I already uninstalled CC. too bad I enjoyed playing for years.

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One week ago
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I uninstalled cc and reloaded it a few days later. Went to level 1 and was able to reset. Logged into fb and it went back to old level. No longer able to reset. Sadly I will be looking for a new game. Not King

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Six days ago
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I got this feature in my alternative account. I completely oppose this. As a result, I don't think this test will ever be passed.King Will lose players if it makes the change such that you lose a life even if you didn't make a move. It is a horrible idea, as proven by numerous other users.

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Five days ago
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I dislike this new feature too. On the higher levels this feature is necessary to move ahead, I dislike losing boosters.

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Five days ago
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We all oppose this change!
mulliganaceous Five days ago
I keep getting update notifications from king.while it is nice to know others have this problem and are upset it is hardly an update. Does anyone at King monitor and read these? Why can't we get an answer one way or the other. I keep deleting CC and put it back . Anyone have a fun NON KING game
alaskamammy One hour ago

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I understand that CC is testing something, what I don't get is the Why! What could they possibly want? Can't be money, would be too easy...

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Five days ago
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As King does not react on that, I'm looking for an equivalent game to CC (not by King obviously as they are changing rules without respecting their users.. and their decision-makers/developers seem not to be users themselves, or may be under-skilled). Any idea? 

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Three days ago
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Angry Birds Match is what I’ve switched to.
Eric Three days ago
I started playing Cookie Crush and it's fun!
JC Morgan One day ago

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Well this worked for me. Everytime i reset the board i lost a life and the booster streak.

Was in the 2600’s ,deleted the game

good riddance

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One day ago
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I'm not even playing anymore... just waiting for answers on this glitch/change. Really bad move. 

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One week ago
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This us a horrible new development, makes the boosters almost useless.  But what is even more frustrating is that it doesn't impact everyone.  My friends are still able to reset their games while I am crippled by this new change.  Time to look for a new game!

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One week ago
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And so? How long to test and remove that feature?

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One week ago
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Signing in with my new signature that an awesome player here on King Care created for me!  My new name is Queen Elsa and I am going zap all of these issues!  Wait no, I can't be Queen Elsa because she freezes everything instead of changing them.  Seriously speaking, a King Admin checks the messages here during the week so she will see all that you wrote here.  From what I've been told the players are not really quitting the game because their data shows the numbers are still high.  Perhaps if more people quit, like alaskamammy, then they would see a drop in numbers.

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Six days ago
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I haven’t deleted the app yet but I haven’t played more than one board all week. I log in once a day to get the free daily boosters and open a board to see if I can reset without losing a life....then I see it hasn’t reverted (not really expecting it to anyway) and go ahead and accept the lost life then close the app until the next day when I repeat this.
Eric Six days ago
I’ve been signing in for the daily spin as well. No more. I will stop entirely until this change is reversed or until everyone is once again on a level playing field. I still don’t understand how your programmers think it’s fair to just hit a select few with this.
JK Five days ago
I stopped playing also, but didn't delete the game. I won't get back until it's fixed. I hate being a lab rat.
JC Morgan Five days ago
So what you're saying is king is aware that this change is making players extremely unhappy but they dont care?
Chris Maas Five days ago

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Why don’t you at least notify the “random” group that you are experimenting new changes with?  After years of playing, I may delete the app if this goes into effect.  It’s difficult to pass some levels without the ability to reset a bad board.  

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Five days ago
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It seems King is all over the place on the CC issue of not being able to reset level without losing a life and boosters.  Why can't we get a straight answer.?

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Four days ago
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I agree. I am so fed up with this. It's just a game-- why did they have to make it so completely frustrating? It was hard enough before to just keep my interest and keep playing. Now it's just too much. Not at all fair. Put back the ability to reset the board! What's the point of the boosters (Space Dash, Magic Helmet especially...) if we can't use them. It's supposed to be fun! Bye bye King. Fix this problem or you might be out of business.
franglish Two days ago

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I agree with everything others have written about the inability to reset levels. If we're test subjects, then please read all the responses which are negative and revert to the way it was before when we could save the boosters that we earn (Space Dash, Magic Helmet) and reset boards so that we can take advantage of the combo pieces. We've learned how to use these boosters to our advantage and are entitled to play happily! It's just a game and you're going to continue to lose players if we are too frustrated to play. Please give us back the fun we had for the past months. Thank you!

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One day ago
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I'm also incredibly frustrated.  Really pissed that I updated the app!  Please reverse this so we can reset the board if we haven't started to play it without losing a life!!!!!  I can already feel my addiction to the game waning...

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One day ago
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My sister plays frequently is not having this problem.  She’s still able to restart without losing the boosters.  

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One week ago
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Hi JK, it might not have hit everyone's game yet.

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One week ago
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With all the complaints, King will always enable board resetting costlessly.
mulliganaceous Five days ago

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gostaria de saber se esse PROBLEMA vai continuar, ou, vou ter que parar de jogar?

Pois esse PROBLEMA só afetou o meu jogo e não afetou meus amigos!

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One week ago
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Well, it’s now been two weeks since this abomination of a test started and I’ve finally had enough.  I haven’t played more than one level since then and have no intention to keep logging in anymore to see if this is still in effect.  I just verified one last time that it is and have now deleted the game from all my devices.  I’ve been playing for around four years now and you guys have pushed me away by this horrible idea.  I’m not the first long time player that you guys have lost and I can just about guarantee that I won’t be the last.  All in the name of greed...good job, King. 

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Two hours ago
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Do you know the answer?