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Lost your connection to Facebook on an iOS device?

Hello all,

If your mobile game is not showing the same level as your Facebook account, or if you’re not seeing your messages or friends list, it’s possible that your game has lost its connection to Facebook.

There are a few things we can try which normally resolve this problem so please follow the steps below in order to reconnect the game:

1. Please download the latest version of the Facebook app an also the game from the iTunes Store.

2. Check if you have the latest iOS software on your device. 

3. Force close all apps and restart your device: http://support.apple.com/en-us/HT201559 

4.Try to connect to a WiFi connection instead of using your cellular data.

Please note: If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password.

Check out this video that will show you how to complete some of these steps:

Kind regards,

King Care Team

fb_1377356872561075 Asked two years ago Edited five months ago by moderator
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NOT WORKING AND THIS IS NOT THE ANSWER TO MY QUESTION I HAVE TRIED EVERYTHING !

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One year ago
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I have followed all your tips but I still have the same problem: lost all my levels of candy crush soda.....

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Nine months ago
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I tried everything, still no lives or boosters
Maxinepol Six months ago
Same thing's happening to me too. So frustrating!!!
Leslie Two months ago
same thing happened to me so i went to settings chose general scrolled down and reset my phone and i could connect to f/b then..hope this helps
Chris Five weeks ago

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Lost my connection to FB from my kindle and keep getting "you don't have access to the kingdom" every time i try to connect. it's been days.

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Six months ago
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Im having the same problem. I wrote the admin today. 

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Two years ago
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I have 2 other little tips which you can try to resolve the issue. The first is to try to send your progress from Facebook to your device. From Facebook, simply click the “Play on Phone” button in the left corner of the map screen. This will send a notification to your device which you can click and prompt a connection. You can also, open the Facebook on your mobile device and in the settings menu, find the game in the apps section and click on it. This will automatically open the game and also sync the game progress.

I hope that these help. 

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Two years ago
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Logging into Facebook and going to the game through apps worked. Thanks a ton!!!!!
oharring One year ago
There is not "play from phone" option when I open the game on FB on the computer - the dice is not there!
Kosta 'N' Nat Eleven months ago
Johnny, I believe that I asked my issue in the wrong way. I would like to transfer my progress from my Google Play Games to my iPhone 7, or is that possible?
BigNose Four months ago

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I have the exact issue. Frustrating!!!!

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Eight months ago
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I have the same problem

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Eight months ago
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This didn't work for me, my iPhone 5C version of Diamond Digger works (loads and connects with no problem).  Diamond Digger will load on my iPad mini only if I play it without a facebook connection (meaning no wi-fi because if wi-fi is available it attempts to connect when loading and then proceeds to get stuck in an endless cycle).  This happened after the latest update to Diamond Digger.

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Two years ago
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I lost my game. I would need that someone confer my old progress on Facebook. Patience.

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One year ago
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Johnny, I believe that I asked my issue in the wrong way. I would like to transfer my progress from my Google Play Games to my iPhone 7, or is that possible?

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Four months ago
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I have the same problem but only with Farm Hero Saga, all other games connect.  Nothing I do will make it connect.  Yet when I click the ask question button it takes me straight her on the working Internet.  I feel this is a problem on Kings end and they won't fix it.

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Three months ago
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I've tried all the tips above including opening the app from Facebook. Everything is updated and still not connecting my progress. 

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Five weeks ago
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I was playing level 1476 and something happened.  I was asked to reconnect to Facebook, which I did.  Once I reconnected I lost about 160 levels.  Scrolling thru worlds I have the stars but no numbers associated with them.  I am wondering if there is a way to restore my levels. 

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Two weeks ago
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