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Lost your connection to Facebook on an Android device?

Hello all,

If your mobile game is not showing the same level as your Facebook account, or if you’re not seeing your messages or friends list, it’s possible that your game has lost its connection to Facebook.

There are a few things we can try which normally resolve this problem so please follow the steps below in order to reconnect the game:

1. Please download the latest version of the Facebook app an also the game from the Google Play Store.

2. Check if you have the latest software on your device. 

3. Force close all apps and restart your device.

4.Try to connect to a WiFi connection instead of using your cellular data.

Please note: If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password.

Check out this video that will show you how to complete some of these steps:

Kind regards,

King Care Team

Johnny Ryall Asked two years ago Edited nine months ago by moderator
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Still having issues with not getting my messages on ccss. I did steps multiple times. Pls help!! Lost over 150 lives

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Two years ago
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samsung tablet-- Same for me, I am totally offline, server is unavailable... same with bubble witch 2... other king games work fine, both cc and fb both had updates in last few days, cleared caches and rebooted several times... both games work fine from desktop pc using fb or king.com... android problem only

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Two years ago
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Followed the video but my Samsung galaxy 4 tab has different menu's. Deleted, reinstall, checked for updates and still my tab is far behind my laptop.  Internet connection strong, no trouble with connection.Fed up now.

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Two years ago
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I don't want to install Facebook app on my Android phone. I've always used to login to Facebook directly from the King games, but now it doesn't work any more and it's not possible to select logout from settings. How can I solve this problem without deleting the game data and losing my game progress and collected bonus?

I have this problem with Candy Crush Soda Saga, Candy Crush Jelly Saga and Farm Heroes Super Saga.

Thanks!

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Eight months ago
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Edited eight months ago
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None of the suggestions is working for me. Still cannot connect to facebook and I'm on level 1149. PLEASE HELP!

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One year ago
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I did everything that was in the video But I can still not connect to Facebook with candy crush soda. I am Playing on a Samsung tablet and I always was automatically connected until a few weeks ago. What should i do? If I uninstall the game I Will lose my progress.

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One year ago
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go to settings and chose general and scroll down and reset your device,it worked for me
Chris Five months ago

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Followed all this and still nothing changed! everytime i connect to facebook it takes me from level 1004 to level 1! so annoying, can't understand why this is so difficult? 

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One year ago
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I still have the same problem.No connection to Facebook. This video didn't help. 

I think, problem is coming from bubble witch 2. The other King games are running without any problems...

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One year ago
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No

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One year ago
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Best solution of all the speechless bug from kings above which does not have a true solution.

Root your device if you can, install the Titanium backup.

Always backup your game before upgrade or update.

Update your game to the latest version, restore only the progress from Titanium Backup.

Hurray! you got it work.

Due to some game setting, you might need to unroot your device after doing so.

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Nine months ago
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Didn't work. 

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Eight months ago
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worked for me

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Seven months ago
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Tüm oyunlarım dün tabletimden silindi aynı skorlarla nasıl devam edebilirim

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Seven months ago
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Helppp

I was in an advanced level of candy crush, but I did not have Facebook account active to register in the game, I decided to register, I knew I would lose the whole process, but I already uninstalled and installed the game several times and I try to register my Facebook Speaks that I could not access the kingdom at that time and I have tried several times and nothing, I want to return to play more only if my Facebook is registered if in case I will delete the app

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Five months ago
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try going to settings and choose general,scroll down and reset your phone and then you can connect to f/b..hope this helps

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Five months ago
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Lost levels on candy crush soda

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Five months ago
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After reinstalling candy on my phone I lost my bonusses !!!!!!

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Four months ago
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在這裡輸入你的答案??

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Four months ago
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when I'm play pet recuse saga my game goes black for a whole month it has been doing that,what can you do to stop that

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Four months ago
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Having problems connecting to the kingdom on both of my Android tablets, however, my progress is always current. On one of my tablets, I have all of my friends (though I still don't know how to send them lives) and on the other tablet, my progress is always current but the friends are nothing but avatars with gobbledy-gook names. Absolutely nothing I recognize. I've done everything suggested to get me to connect to the kingdom/Facebook........but nothing has worked. Extremely frustrating. So what is the fix?

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Two months ago
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Same problem... did all suggested, what can I do now..???

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Seven weeks ago
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I have trouble connect to Facebook, I either try deleted and re loading the game , still not yet fixed

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Two weeks ago
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Tried all the recommended steps but my Android still says I dont have access to the kingdom & will not sync progress - please advise
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One week ago
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