19 Replies
13 Have this question
Question
Solved

Lost your connection to Facebook on an Android device?

Hello all,

If your mobile game is not showing the same level as your Facebook account, or if you’re not seeing your messages or friends list, it’s possible that your game has lost its connection to Facebook.

There are a few things we can try which normally resolve this problem so please follow the steps below in order to reconnect the game:

1. Please download the latest version of the Facebook app an also the game from the Google Play Store.

2. Check if you have the latest software on your device. 

3. Force close all apps and restart your device.

4.Try to connect to a WiFi connection instead of using your cellular data.

Please note: If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password.

Check out this video that will show you how to complete some of these steps:

Kind regards,

King Care Team

fb_1377356872561075 Asked two years ago Edited five months ago by moderator
This question has duplicates:
Answers

Still having issues with not getting my messages on ccss. I did steps multiple times. Pls help!! Lost over 150 lives

0 Comments
5 Likes
Two years ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

samsung tablet-- Same for me, I am totally offline, server is unavailable... same with bubble witch 2... other king games work fine, both cc and fb both had updates in last few days, cleared caches and rebooted several times... both games work fine from desktop pc using fb or king.com... android problem only

0 Comments
3 Likes
Two years ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Followed the video but my Samsung galaxy 4 tab has different menu's. Deleted, reinstall, checked for updates and still my tab is far behind my laptop.  Internet connection strong, no trouble with connection.Fed up now.

0 Comments
1 Likes
Two years ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I don't want to install Facebook app on my Android phone. I've always used to login to Facebook directly from the King games, but now it doesn't work any more and it's not possible to select logout from settings. How can I solve this problem without deleting the game data and losing my game progress and collected bonus?

I have this problem with Candy Crush Soda Saga, Candy Crush Jelly Saga and Farm Heroes Super Saga.

Thanks!

0 Comments
1 Likes
Four months ago
No comments yet. Be the first to comment!
Edited four months ago
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I did everything that was in the video But I can still not connect to Facebook with candy crush soda. I am Playing on a Samsung tablet and I always was automatically connected until a few weeks ago. What should i do? If I uninstall the game I Will lose my progress.

1 Comments
0 Likes
One year ago
1 Comment
Comments
go to settings and chose general and scroll down and reset your device,it worked for me
Chris Five weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

Followed all this and still nothing changed! everytime i connect to facebook it takes me from level 1004 to level 1! so annoying, can't understand why this is so difficult? 

0 Comments
0 Likes
Ten months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I still have the same problem.No connection to Facebook. This video didn't help. 

I think, problem is coming from bubble witch 2. The other King games are running without any problems...

0 Comments
0 Likes
Ten months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

No

0 Comments
0 Likes
Nine months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

None of the suggestions is working for me. Still cannot connect to facebook and I'm on level 1149. PLEASE HELP!

0 Comments
0 Likes
Nine months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Best solution of all the speechless bug from kings above which does not have a true solution.

Root your device if you can, install the Titanium backup.

Always backup your game before upgrade or update.

Update your game to the latest version, restore only the progress from Titanium Backup.

Hurray! you got it work.

Due to some game setting, you might need to unroot your device after doing so.

0 Comments
0 Likes
Six months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Didn't work. 

0 Comments
0 Likes
Four months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

worked for me

0 Comments
0 Likes
Three months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Tüm oyunlarım dün tabletimden silindi aynı skorlarla nasıl devam edebilirim

0 Comments
0 Likes
Three months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Helppp

I was in an advanced level of candy crush, but I did not have Facebook account active to register in the game, I decided to register, I knew I would lose the whole process, but I already uninstalled and installed the game several times and I try to register my Facebook Speaks that I could not access the kingdom at that time and I have tried several times and nothing, I want to return to play more only if my Facebook is registered if in case I will delete the app

0 Comments
0 Likes
Seven weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

try going to settings and choose general,scroll down and reset your phone and then you can connect to f/b..hope this helps

0 Comments
0 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Lost levels on candy crush soda

0 Comments
0 Likes
Five weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

After reinstalling candy on my phone I lost my bonusses !!!!!!

0 Comments
0 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

在這裡輸入你的答案??

0 Comments
0 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

when I'm play pet recuse saga my game goes black for a whole month it has been doing that,what can you do to stop that

0 Comments
0 Likes
Two weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Do you know the answer?