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Level changing on Candy Crush? Not getting the same amount of moves as your friends or as on videos?

If you are wondering why the amount of moves changed from one day to another or if you are wondering why you have less moves than your friends, husband, colleagues or strangers this post is for you!

Please be aware that our Game Studios are constantly working on enhancing our games by introducing new features, improving gameplay or testing concepts. To ensure the change is a positive one, a randomly chosen group of players is always selected to trial them. We then look closely at how the change has been viewed and then decide if it's something we want to permanently implement in the game or not.

This means it’s always possible there are minor variations (including the number of moves) to that of someone else who plays, or perhaps on an existing video on YouTube, especially as YouTube videos are sometimes recorded when a level is in test, or if a player is using a Cheat Engine.  So when comparing gameplay to YouTube or another player, we recommend looking at it for tips on which part of the level to focus on and how best to solve any puzzles or challenges.  Checking and copying the overall tactics gives the clues to beat the level and usually leads to sweet success!

While we know that some levels are challenging, we can assure you that with some good luck, patience and a clear strategy they all can be beaten! As a tip, we recommend making use of boosters too, as we’re offering boosters in more places than ever before.  Add a couple to your level attempts and you should find it’ll become much easier to overcome.

I hope this update is helpful, but if you do have any further queries or feedback, please let me know.

I wish you all a Fun-tastic day and a happy crushing :)

Mia

QueenMia Asked two weeks ago Edited two weeks ago
This question has duplicates:
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Hi all and thanks for posting.

Please note that there are no glitch. The reason that the moves are different is explained in my first comment: Our game studio is constantly adapting levels difficulty and testing features. This means it is possible that there are minor variations (including the number of moves) to that of someone else who plays, or perhaps on an existing video on YouTube.

I also would like to add that the amount of moves have been lowered on some levels but when that's the case, the level difficulty has also been tweaked to make sure the level remains doable. 

I hope this makes sense!

Happy crushing everyone :)

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One week ago
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You redesign these levels to make levels almost impossible to complete. Are you crazy!? Have you ever tested those levels in different version before randomly release to everyone? You are completely ruining the game and I am totally disappointed your hard working like this. Please revert them ALL as soon as possible!

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Two weeks ago
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Thanks for the post QueenMia. I think our frustrations come from the constant explanation of King trying to “enhance” our playing experience. But seriously, how can any reasonable person think that reducing the number of moves in a level by half (or sometimes more!) is a good idea & enhances anything?

The game is nothing like what it originally was. We have frequent glitches to deal with. Boosters are now required to pass levels. You introduce a new concept like the buddy challenge which violates our privacy. No wonder we’re angry.

I don’t expect to pass every level on the first try. I like being challenged. You mention good luck & a clear strategy - well, the game is now nothing but luck, waiting for the “lucky board”. There is no longer any strategy to the game other than use your space dash/helmet or your own boosters & keep resetting until they’re beside each other to start the level. Go back to the really early levels & replay them & see the difference. They don’t require boosters, they’re not over in 13 moves, & you can actually strategize . In other words they were fun.

My biggest personal annoyance with the game is the fact that colour bombs still explode when they shouldn’t. This glitch has been around for months; I read here that it was fixed but it isn’t. You can’t plan a strategy when the colour bomb you want to use goes off for no reason. It appears they have no intention of fixing it.

Sorry for the long reply but as a faithful player of many years I’m very disappointed in what has become of one of my favourite games.

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Two weeks ago
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I totally agree with you. It's the reason I finally quit playing CC after years. They killed all the fun of playing!!
Miriam One week ago

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WOW. What a horrible answer to what seems to be an issue with a lot people.  I guess it is time for me to find a new game.  I don't like a game that sets it up that people can only get through a level by having to spend money for boosters.  I will check in again someday to see if the moves for my level have been put back to the original number.  As for now I will not waste my time playing a level that is impossible to complete with the moves allotted.

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Two weeks ago
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Agreed!
Traci Bills Four days ago

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It’s actually very simple. King is motivated by sales. That is their right and I’ve gotten a lot of enjoyment as a result of their investment. I’m at level 3681. Recently however, the changes have made levels unbeatable for me. It’s no longer fun and I’ll be uninstalling the game after this post. Although, I’m reasonably certain no one will ever see this post, I do not wish King ill or that people will boycott them, I just think they have lost their way. They used to walk the line well between profitability and entertainment. They’ve crossed a line that it will be difficult to return from and I can’t join them down that path. I hope they can recapture “the magic.”

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Seriously? I am not happy with this at all! It has been so obvious from the start that King wants to force players to buy boosters after they became so frustrated they cannot beat the levels with 13 or so moves. Otherwise they would have fixed this issue and listen to the players. Money talks I guess. Well, I am not spending a penny on this game. Especially after this...

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Two weeks ago
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Yes, the answer is greed. Finally made it past 887 because they upped the moves from 13 to 16 and gave me a board full of boosters (I guess because I complained) and now 889 is the same thing...13 moves and impossible without buying boosters. I only kept going out of curiosity, but now I'm done...this is the way the game is going to be now and its not only not fun, but infuriating. And “Princess Mia’s” answers are just a bunch of bs to try to make this greed move legit.

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If level 887 is not fixed soon, I am deleting the game. F*** this s***. It's not even fun anymore. I will make sure I put reviews everywhere about how much of a money grab this is. I have spent money on it before, but NEVER AGAIN!

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Sorry, that was kind of rude. Just really frustrated.
Amanda Krampota One week ago
You can clear the level using Space Dash
Veeresh Three days ago

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As well, you have full of useless excuses since the crazy buffs around last two years. As long as you answer everyone like this, all players will be upset and leave the game. If you get complained from players, do not ignore and write the answers like this again. If you would like to test the game, DO NOT release for everyone for money and boosters!!!

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This makes absolutely no sense. I’m uninstalling the game. 

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It's impossible to complete level 584 with just 12 moves, and usually when I watch videos, they've got 50 moves, is this a glitch?

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Two weeks ago
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Same here. 12 moves impossible to pass unless EXTREMELY lucky. Ready to delete game.
Divakay One week ago
Use Space Dash to clear this level. Select a board that gives both the colour bombs besides each other and match them for your 1st move........
Veeresh Three days ago

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Level 1128 used to be 50 moves, then you dropped it to 40 and people complained it was a serious challenge. Can I please ask how on earth it’s meant to be done with 12? Looks like this will be the end of the road for me! 

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Two weeks ago
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I am having the same issue with the same level 1128. It is impossible to beat with only 12 moves to get rid of 34 spaces. If this cannot be changed I will be forced to quit. You can't even pay to get more moves because you only get 5 and that won't help. Please fix I don't want to quit.
Mary Ann Wolfer Five days ago
You can clear it in 12 moves if you use the Space Dash
Veeresh Three days ago

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I’m with you Vero. Not worth being frustrated over. King would benefit, no doubt, from serious consideration of how their actions are affecting their users. But hey, I’m not the CEO. Of course, Zaconni may have nothing to be CEO over unless he helps users refind the “fun.”

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This is illegal. Changing the rules for some is not a way to experiment, it's a way to charge money. Use your employees to experiment. My level 918 only gave me 23 moves (so I had to pay) & now level 932 is giving me 16 instead of 35. You're about to lose a customer & I'm about to file a complaint with my statw AG consumer fraud division.

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Thank you for responding 4 days after I asked why some levels movements are reduced from 50 to 12. Your response was that there were "minor variances" introduced.  Do you realize the reduction is about 73%? How would you feel if King-aka your employer-told you there would be a "minor variance" in your wage and your paycheck was reduced by 73%? Would you be happy?

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Nivel 1140 tiene 12 movimientos. ¿Por que no tiene 30 movimientos? Imposible avanzar. Gracias!

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I am currently trying to complete Level 783 on Candy Crush which is impossible to do using the 17 moves you are given. Every video I have seen advertises it with 35 moves- how can this be changed?

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Two weeks ago
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Same with level 887...impossible to pass. Giving up on Candy crush...they only want you to have to buy your way through the levels which is not only unfair and greedy, but takes away the whole point of the game. Everyone should just refuse to play until they change it back. I’m out.
SherryF. Two weeks ago

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Level 1332 the same issue, it's supposed to have 30 moves, I have 12. Impossible to pass with 12! 

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I'm having the same problem with level 887. This is the 2nd level I have dealt with where the moves were lowered to a stupidly low amount. This game is a freaking scam. Just because of this, I wouldn't buy boosters even if I could! I don't want my money going to this company.

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I'm in level 1332 and never spent a dime and will never do. If they make it impossible to pass without spending money then I would have no problem deleting the app and move to something new, I do this for fun not to be frustrated. If I can't pass level 1332 (with the ridiculous 12 moves I have to pass it) in the next few tries I will quit for good. 

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Level 932 is now impossible with the reduced number of moves.  Way to go.

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Okay. King should only apply levels which Increase moves or Decrease colors only.

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What is going on? I have just  updated CANDY, there was 35 moves again - level 971. But when I have come back later, I have only  12 moves again. Enough of that I am not plaing any more.

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They say they will let the team know but what is done? Do we just sit here waiting? Or do they want us to spend money to complete the level.

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Unless things are changed back immediately, it's obvious King doesn't give a damn about its customers .

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One week ago
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True!!
Kathleen D One week ago
Unfair buffing of levels is a sure-fire way to post huge losses. Unless King WANT losses, please only keep the nerfs. Remove all the offending buffed configs as referenced from my enumeration on the same thread.
mulliganaceous One week ago

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Level 1060 in 14 moves.... and to buy boosters, when others had twice as much moves? Smh. 

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Two weeks ago
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Maybe if you stop buying boosters when they make crazy decisions like this...to give you 73% fewer moves on 511 than the give me...maybe they'll stop doing crazy stuff like that.
Suzy Fuller One week ago

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Level 1263 has a glitch in the number of moves. 19 instead of 25. The bombs don’t even go off before you run out of moves. Please fix. Thanks!

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Two weeks ago
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Level 552 was also changed from 30 to 12 moves which makes it impossible to solve .

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One week ago
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Yes, it is absolutely impossible to get through 932 with 16 moves. What total BS.
SherryF. Two days ago

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Your assurances mean very little when our experiences inform us differently.

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How can you justify this by taking 15 moves away? 

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There is no other answer than financial motivation. Again that is their right. Just like it is my right to delete all King apps from my phone. However, I do have to admit, their justification for the change is pure spin and more than a little insulting. Not a winning corporate strategy. 

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Unnecessarily and unfairly buffing levels accelerates losses.

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2017 reported earnings: 700 million for Candy Crush. Hey, I’m thrilled for them. Wish them success. I would have just hoped that the success would translate to loyalty to the gamers in listening to their voice. So far... not so much...

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What utter toss!

It makes no sense to literally half the number of moves on level 1484 or indeed other levels that people are telling you about. Please don’t insult me by trying to suggest this is standard practice within the game.  Shame on you!

It seems to me that the ‘glitch’ is actually tardiness on your behalf.  

Sort it out 

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is this any kind of punishment king is giving us to be loyal for so many years 

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Improving gameplay or testing concepts? Really??? Way to go!!! Those are just excuses. Could you please wake up before it's too late? Do you really ever test the levels (also the changed ones) before going "live"? Don't you see you're killing the game slowly but softly? Please show to us that you still do care.

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This is how bad their people are. Level 1194 was adjusted down to 12 moves (from 25) yet the bombs that start in the game explode in 19 moves. Kinda pointless bombs if you removed the amount of moves it takes to set them off. Hahaha, get it together and quit being so greedy.

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Hi all and thanks for posting.

Please note that there are no glitch. The reason that the moves are different is explained in my first comment: Our game studio is constantly adapting levels difficulty and testing features. This means it is possible that there are minor variations (including the number of moves) to that of someone else who plays, or perhaps on an existing video on YouTube. 

I hope this makes sense!

Happy crushing everyone :)

11 Comments
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Two weeks ago
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Changing a level to less than half the usual moves often makes it almost impossible to finish. Staying several days on the same level is NOT fun and generally makes me ignore the game for a while, not make me purchase boosters. Not a smart marketing tactic. Please reconsider this practice!
Anita Norton Two weeks ago Edited two weeks ago
Well, surprising as it is, and even though it seems almost impossible I did it in half the moves ie 6, with 6 left.
onepin Two weeks ago
I finally did the same with one level, but I’m convinced that the game is structured so as to let you win when you have been on one level for days. And, of course, one sometimes gets a lucky board. Maybe you got it on one try; if so, good for you! From looking at other posts on this topic, though, many aren’t so fortunate.
Anita Norton Two weeks ago
What a ridiculous answer. 13 moves to clear 64 jellies with two boxes that have no moves unless you can clear them with bombs or candies is insane. We are not stupid...we know this is a ploy for King to earn more money from frustrated people buying their way through levels with boosters. That's not a game, then, is it? Level 887 is where I leave you and your ridiculously greedy approach to ruining candy crush.
SherryF. Two weeks ago Edited two weeks ago
Minor variations? We get less than half the moves and that's a minor variation. Drastic variation making it impossible to complete without loads of boosts more like.
Laura Jones One week ago Edited one week ago
Your excuse is useless now.
Bp101697 One week ago
I understand the difficult position you must be in. I mean, you can't really think that giving one person 73% more moves on a level than another is a "minor variation." Yet you have to tow the company line. But how much of your own integrity to you abandon in the process?
Suzy Fuller One week ago
If you are going to change the rules, ie. number of moves etc to complete a level do it on a select few who "volunteer". Not we who play day in and day out and enjoy the game and the challenge. Don't make it nigh onto impossible to complete a level. I'm on 2005 with only 12 moves on a Hard Level... excuse me? Get a grip !
mcaksala One week ago
Prove it, make a video and show us how level 932 can be solved with 16 moves. Not possible! So now I can no longer play CCS because I can’t move forward. Way to go!
Angsumtea One week ago
I can't get past level 2005 with 12 moves. A level that once had 50 moves.
ahill5986 One week ago

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Same problem... Level 553 with only 14 moves!!!!

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One week ago
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Wow Daria, I just don't understand what's going on with the game!  I think there might be something with the "12" because I have noticed quite a few messages in the last couple of days saying that they only have 12 moves so I wonder if that has become some kind of glitch on top of the number of moves being changed.  I will definitely let them know that you posted about this.

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level 666 is my most favourite level but now it is impossible to play without booster

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One week ago
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Because they reduced the amount of moves from 66 to 52.
HM100 One week ago

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I'm seeing other complaints. Good your State's Attorney General division of Consumer Fraud & file a complaint. When corporate testing to benefit the corporation's product is paid for by specific customers (as opposite to all customers) this is wrong. 

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One week ago
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I *was* here to have fun. Not to participate in a survey. I like challenge. But I think we all agree being a part of someone’s experiment is ridiculous. 

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While not a glitch, please try to reduce the amount of buffs. You made me to stop playing CCS from my iPad. Now I have to use my Android Tab for CCS. Please revert some of the levels to what it was previously, make it possible to keep the life without forcing us to pass the level when we enter it and do not release level redesigns unless you certainty test that the level is theoretically possible. See how well you were in the past so please try to do the best without giving us garbage features and forcing people to quit CCS because of this. Thanks!!!!

--HM100

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Same here on level 553. Before it was 35 moves & is now 14. Can't do with out buying or wait a week or so to get daily perks. I may just also quit. Just a bunch of hooey. Uninstall I guess.

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One week ago
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Thanks for the feedback, but this level doesn't even have a skull next to it. I shouldn't be stuck on it for days, contemplating buying extra moves so I can just go on with my life. You're suggesting looking at other players to see how to move on but EVERYONE HAS 30 MOVES BUT ME. I guess I'll sit this one out till y'all change it. Appreciate it. 

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One week ago
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When will things be changed back to the way they were?!

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Stop this experiment now. Only allow those which increase moves or decrease colors.

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One week ago
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I can understand that the amount of move could be changed for some levels where 45 moves are much more to beat the level, but look for exemple level 511 or 513 where you give only 12 move intead of 45 before with 5 colored gelies to achieve (511) or 14 gelies with lock and 5 gelies isolated in the bottom in separate cells who needs perfect match with soecial jellies for clear it...it 's totally impossible without to have 10 boosters at least...perhaps you do that to force people to spend money for having more booster...it's not a good idea...i think i will definitly uninstal the game and go back to the great jelly pop match one...i could'nt spend 3 or 4 days and all my booster ton beat a level with a crazy difficulty...

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One week ago
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I have enumerated the list of all the users who selectively got the levels with reduced moves. That will help identify the offending redesigns: See enumeration here

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One week ago
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Well I guess i am done with candy crush. I don't mind hard but level 662 down to 14 moves not possible. Too bad I did enjoy it.
Kathleen D One week ago
3737 ?????
Namrata Lodaya One week ago

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Candy crush saga level 889 finds less moves to complete the level. Please do the needful.

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One week ago
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Wow mulliganaceous you put that list together?  That is a lot of work!

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One week ago
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I programmed a program to semiautomatically extract the offending redesigned levels.
mulliganaceous One week ago

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Same issue with Level 971. It was supposed to be 35 move down to 12! 

There's no way 12 move is enough! We have to collect 5 yellow candy that are trap in special candy in a cage, surrounded by chocolate...  How on earth we can remove the cage + change the special candy in yellow candy + collect them (you have to know there is no other yellow candy) while stopping the chocolate with 12 moves?

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One week ago
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There has to be a glitch there are too many complaints for this not to be a glitch. You have a lot of changed moves to 12 on different levels. Has to be a glitch. Please fix so we can still play the games cannot skip a level and go to the next one.
Mary Ann Wolfer Five days ago

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Can someone from King tell us when they think this will be fixed?

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One week ago
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I don’t think they intend to fix it. People need to refuse to buy boosters until they change things back. No revenue, no King.
SherryF. Two days ago

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My gripe is the increase in cost for boosters.same price for piggy bank, half the coins. What used to be 9.99 for 100 coins now 9.99 for 50??? Come on you make a fortune, 700 million, be fair to loyal customers

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One week ago
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The best way to remedy this problem is to *immediately* revert all the levels with moves reduced. That means, the >500 levels must be reverted from my enumeration.

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Six days ago
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What a pile of crock is the reply to your answer Mia. 

Might be a really good idea if you actually read the threads on here. 

As with everyone on this page you have made it near impossible to complete the level 990 with 16 moves previously 45 moves and no it was on my game not u tube. Farewell ccs. 

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Three days ago
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No answer here. Only 16 moves on level 1452. Ridiculous!!!!

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Two days ago
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I am at level 1297, with only 15 moves! impossible to solve without boosters. Please give back the original 30 moves who this level had!!!!!!! 

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Two days ago
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P.S. originally 30 moves for a level (1297 in my case) and now only 15, you cut off 1 move on 1, 50% is not a "minor variation" QueenMia!!!!!!

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Two days ago
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Level 990 in 16 moves down from 35? Seriously. Disappointing to say the least! You can't win the game You are playing  King.com. With so many unhappy players leaving, you'll be the loser. 

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One day ago
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Same problem here. Level 1128.  Even with every booster available, this is not solvarme..  I’m about to uninstall the game because of bugs like this. Needs to be fixed.  Don’t think you nede 50 moves, but 12????

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Almost a day ago
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King doesn't care. They won't even tell us if or when they'll ever change it back.  Very sad way to treat consumers .

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Almost a day ago
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Okay. Just make the buffed group obsolete.

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One week ago
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I literally joined to complain about the difficulty level. I am on level 63, am new to CandyCrush Saga, but what starts out as a reasonably fun game is turning into a minefield of frustration and annoyance. What is it with every modern game having to be harder than Dark Souls? Why introduce such artificially low move counters, not everyone can complete this game in their sleep. Only been playing since yesterday and verging on uninstalling, they try harder to sell you stuff than World of Tanks!

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About fifteen minutes ago
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