Check out our new site!

We have a new version of King Care packed with cool new features. If you would like to give it a try, click on 'let's go'!

36 Replies
31 Have this question
Question
Solved

Game not loading on Facebook

game not loading - stops at blue/pink screen and nothing - use chrome - through fb - and cleared everything been going on all weekend - even set computer back from new updates 

Carol Bogrett Asked four weeks ago Edited four weeks ago by moderator
This question has duplicates:
Correct Answer

Hi everyone, 

Sorry that it took a while for the update but here's the situation: This is happening only on Chrome browser from version 68 and higher - This has been forced by a change of behaviour on Chrome side. This means we have to review years of coding and it may take a rather long time.

This means that the best solution is for you to play using another browser, such as Safari, Firefox or Opera. 

We are really sorry about the inconvenience.

Thanks,

Mia

0 Comments
0 Likes
Two weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Featured Answers

Hi everyone,

Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.

For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!

Thanks again!

Mia

12 Comments
3 Likes
Four weeks ago
12 Comments
Edited four weeks ago
Other Answers

1 Comments
5 Likes
Four weeks ago
1 Comment
Comments
This is the screen that just sits there very frustrating
miniiretta1960 Four weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

im having the same problem think it been called Blue Screen of Death really is frustrating 

1 Comments
4 Likes
Four weeks ago
1 Comment
Comments
yes thats it the blue screen of death !!!!
Carol Bogrett Four weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

i'm having the same issue - why can't someone fix this?

2 Comments
4 Likes
Four weeks ago
2 Comments
Comments
same thing all day.
Ron Walters Four weeks ago Edited four weeks ago
Very frustrating. Is there a fix or are you going to remove the game?
Marilyn Folliott Four weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

I am searching for the answer...cannot load Diamond Diaries either..keeps asking for permission from Friends. ???

0 Comments
2 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Won't work on Chrome....same issue with eveyone else....froze on "loading" screen 

0 Comments
2 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I noticed this occurred when Chrome updated their browser.  However, I have the same problem using Microsoft Edge.  I have cleared the cache on both browsers, but it did not help.

0 Comments
1 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

ok Tried something just now and it worked. Chrome update blocked the cookies Click on the lock pic and allow cookies . it works

3 Comments
1 Likes
Four weeks ago
3 Comments
Comments
Lock pic ? Where..please explain, thanks
Ray Faulder Four weeks ago
At the top of the screen where http:www... Is. On the left is pic of a lock click on it Will chk tomorrow if there is another way to change settings Hope it helps
Kamlesh Soni Four weeks ago
Works for me thanks....
Ray Faulder Three weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

so figured my problem - tried what Kamlesh said that cookies were blocked  - i clicked on lock and cookies were allowed clicked on the cookies and there were 2 tabs - allowed and blocked - i clicked on blocked and king.com was listed under blocked - removed from list and working fine now - so with the help of friends - we figured it out before king did - YAY !!!!

3 Comments
1 Likes
Four weeks ago
3 Comments
Comments
Lock pic ? Where..please explain, thanks
Ray Faulder Four weeks ago
Yes please explain I can't find a lock....
Patti Reneau Four weeks ago
I have Windows 7 and use Chrome. When king.com is blocked it won't load but if I allow it, it loads the old version instead of the new version.
Angie Four weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

I too have been having this same problem going on day 4 now.  I run Chrome & have cleared everything several times.  I just clicked on the icon to the left of the star on the web address bar to make sure it said always allow cookies.  I then clicked on "Show cookies and other site data."  Click on "Blocked".  Sure enough, Candy Crush, along with King were being blocked.  Click on the blocked cookie, the click allow.  Candy Crush Saga is now loading again!  

0 Comments
1 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Thanks to Kamlesh, I can get in it now.  For some reason Chrome tried blocking it again after I told it not to and added a bunch of sites.  I had to do it twice but now it works.  Yay!

0 Comments
1 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

check to see if your browser is blocking cookies for king.com.  simple fix

0 Comments
1 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I use chrome and I can't load candy crush.  It just stalls.  I checked to make sure that the cookies were not blocked as suggested above.  They are not.  So why can't I load the game?  It's been about two days.

0 Comments
1 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

People that can't get past the blue screen, click on the icon next to the star in the web address line, make sure it isn't blocking cookies for that site while your on the blue screen page.  Then click on Show cookies and other site data right below where you just checked for blocking cookies.  This will open a window that shows cookies in use.  Click on blocked to see a list of blocked cookies.  Mine showed Candy Crush Saga, King, YouTube and several others.  Click on, click allow & it should load.  I think when Chrome updated it changed some settings.

1 Comments
1 Likes
Three weeks ago
1 Comment
Comments
still not loading
Barbara OKeefe Three weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

My question on this is marked resolved but it is not. I cannot play Candy Crush using Microsoft Edge or using Firefox. Cookies are not blocked. I can use my ipad but that's it.

0 Comments
1 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I have now downloaded Opera and yes it works but there is no space dash on Opera at all.  I need all the help I can get in the higher numbers now !!!!!!!!!  Hopeless.

0 Comments
1 Likes
Two weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

OK it obviously took some time to sort out - space dash has now arrived on Opera.

0 Comments
1 Likes
Two weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I am also stuck on the blue screen Happened after chrome updated. Tried firefox nothing. Using windows 7. Please try to sort this problem out been 2 days now.

0 Comments
0 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I cant connect to FB thru app and have no daily spin either

0 Comments
0 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

We are like drug addicts Getting our daily fix and our dealer just went missing lol Glad I could help enjoy guy

0 Comments
0 Likes
Four weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I'm having the same issue.  It goes through the first two orange loading screens then shows the blue loading screen with the short music blurb and then nothing.  I'm using Chrome(whatever the latest version is for Chrome) on a Windows 10 computer.  It started last week for me but I couldn't tell you exactly what day.  I've done all the updates and clearing of cache but nothing fixes it.

1 Comments
0 Likes
Four weeks ago
1 Comment
Comments
read above fixes are above - see Kamlesh and my post about cookies being blocked on chrome - she did 1 fix and mine was a little different - but both ended up working - you have to click on the lock
Carol Bogrett Four weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

I have Win 7 and Win 10 - both on chrome browsers wont work. If you leave it running long enough it will start the game map but is extremely slow. Uninstalled Chrome, cookies etc etc still doesnt work on BOTH operating systems.

0 Comments
0 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I cannot play Candy Crush using Microsoft Edge. I cannot play using Firefox either. I guess I'll start watching TV in my spare time.

0 Comments
0 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Hi Gail, thank you so very much for posting this information.  Do you mind if I quote you in any new messages that I come across with the same issue?

1 Comments
0 Likes
Three weeks ago
1 Comment
Comments
if you are going to give credit to someone please scroll up to the top and give credit where due - thank you
Carol Bogrett Three weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

Same issue throughout any device - iPhone, Mac Air, Dell PC, Macbook Pro. It started with the latest Facebook update which was released five days ago.

1 Comments
0 Likes
Three weeks ago
1 Comment
Comments
I haven't been able to load Candy Crush or Pet Rescue on FB for about a week now.
Barbara OKeefe Three weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

Hi Vernon, if you are playing the game through Chrome, please read above where Gail found a solution to this.

0 Comments
0 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

comment récupérer Bubble Witch 2 Saga sur facebook 

0 Comments
0 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Serge, if you are using Chrome please follow the steps that Gail wrote above.

0 Comments
0 Likes
Three weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

JUST tried - still won't load on Firefox.

1 Comments
0 Likes
Two weeks ago
1 Comment
Comments
I am also using Firefox. I've tried every fix recommended in this string, but nothing works.
Judy S Two weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

Hi diannebee, there is a problem with both Chrome and Firefox.  Please try playing the game on Edge or Opera.

0 Comments
0 Likes
Two weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

@Diannebee, @Judy: Are you having the same issue (the game stops on the blue loading screen) on Firefox or is it different issue?

Would you be able to add a screenshot please? Have you tried to clear cache and cookies? 

Thanks!

Mia

2 Comments
0 Likes
Two weeks ago
2 Comments
Comments
I've cleared the cache and cookies. My Firefox settings have not changed from when the game was working until it stopped. I've added a screenshot. Hope you can help. Please see Screenshot for Judy below. I wasn't able to insert into this post.
Judy S Two weeks ago Edited two weeks ago
I also want to add that I have no problems with Candy Crush Soda Saga; only Candy Crush.
Judy S Two weeks ago

You can not write a comment. Either you must sign in or the commenting is closed.

0 Comments
0 Likes
Two weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I cannot play the new version on Edge, only the old, and it will not update any further so that is no replacement for chrome!

0 Comments
0 Likes
Two weeks ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I have now downloaded Opera and the first time I have played it has crashed out on there as well so.........  Pretty fed up.

0 Comments
0 Likes
One week ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Hi Dulcie, there was a problem with the games today.  A King Admin posted this on King Care today:  https://care.king.com/en/alphabetty-saga/experiencing-problems-with-your-game

Give it a bit and then try reloading the game again.

0 Comments
0 Likes
One week ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Do you know the answer?