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Exploding Candies in an endless loop

Hi guys,

We have received feedback from several players about levels where the candies continues to explode in an endless loop.

Levels affected: 2687, 2693, 2699, 2700 and 2703

Thanks for your patience and understanding while we work on this.

- Mark, Team King Care

Mark Hawk Asked four weeks ago Edited four weeks ago
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Featured Answer

Hi guys,

The Game Studio is working on locating the error. I will update you as soon as the issue has been located and solved.

As a workaround please play the level on Facebook or King.com - just make sure you have the game connected online and you will be able to play the level there.

- Mark

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Two weeks ago
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Just add a button to let player stop collecting the points and advance to next level! Wasting our time!

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Three weeks ago
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Yes!!!
Megan Preovolos One week ago

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Thank you for mentioning this Mark Hawk.  We all work very, very hard to get extra boosters and lives built up, only to lose everything to try to pass these problem levels...level 2700 being one of them.  I know it's only a game, but we have come so far to to stop playing.  Perhaps you could find a way to reimburse us of our lost boosters and lives when we come across this sort of thing??  

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Four weeks ago
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Same issue with 2693.. I killed the app at 33223900 points..

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Four weeks ago
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Mine is still going you got to 8 digit score I am at a 9 digit score. Guess it never ends.I don't want to repeat as I used boosters to get through.
Rachel Larsen One day ago Edited one day ago

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yup level 2700 wont stop cascading candies, insanely frustrating.  Just advance our games until you figure it out!

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Four weeks ago
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It is driving me nuts!!!!! I actually felt my chest getting tight, I feel like screaming. Ughhhhhhhhh!!!!!
Kat Three weeks ago
I wasted many boosters and lives on this glitched-up level. ugh.
Ksalde Three weeks ago
Having the exact same issue!
Phinatic Three weeks ago
I'm stuck on 2703 for the 2nd time, killed it the first time cause I had to go out. it's been 50min so far. Please make it stop.
Nette Roy Three weeks ago
I had this with 2693 and now 2703 , please fix asap if possible when it's in the never ending loop !
Sue Wisdom Three weeks ago

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Same thing here, I beat the level with one move left and it's been stuck in a loop since last night. Would prefer not to replay this level, felt lucky to beat it in the first place, lol!

2 Comments
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Four weeks ago
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Now I'm having the same issue with level 2700 :-(
dawnangel003 Three weeks ago
I did the same thing! I spent so long trying to beat the level and now I have to keep trying :(
Megan Preovolos One week ago

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Please fix this problem and give me credit for boosters and gold bars. Also I am not able to compete in striped candy contest since I can't get past this glich.

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Four weeks ago
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682.536.620 points. Please make it stop.

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Three weeks ago
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How long do we have to wait? One week? A month? ....

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Four weeks ago
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I have finished 2693 too and hope I dont have to do it again after it is fixed. It was an extremely hard level and cost a many boosters!

I've let my mobile phone play on its own for over one hour, approx 17 million points, before I cancelled it and the progress was lost.

1 Comments
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Four weeks ago
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Exact same thing happened to me! It took me so many tried to pass that level, I don't want to do it again :(
Megan Preovolos One week ago

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The problems are not fixed.  2700 is still glitching.

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Three weeks ago
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2703 has the same problem.  How about a take score button after requirements are met?  Although one of the levels also had an endless cascade in the middle.

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Three weeks ago
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This problem with 2703 is still un going.
Mayra Irigoyen One week ago

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Yep, 2700 still causing problems as of 28/8.  Wasted several boosters only to find that the loop is there that won't stop.  Argh!  Do I get boosters back, having been granted them before with a previous issue?

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Three weeks ago
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I also had this problem with level 2693.  I wish I hadn't wasted boosters and extra lives.  I really don't want to have to play it again!

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Four weeks ago
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Me too!  I finished 2693 twice and am giving up until I see it is fixed. Wasted 1 lollipop booster, but mostly lots of time.

2 Comments
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Four weeks ago
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I have finished it twice as well. Can't believe it is taking this long for the company to fix the problem.....incompetent booobs?
Betty Norman Two weeks ago
Same here grrrr
Kelly Dwyer Two weeks ago

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Same issue here. I have beaten level 2693 three times and have had to turn it off all three times because it wouldn't stop. So frustrating!

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Four weeks ago
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It did stop at some point. After about 5-6 hours.

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Three weeks ago
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Level 2693. 62 million and counting. The scary thing is I have 4 extra moves that it still has to burn if the cascading ever stops. Didn't have to pay anything, but I did start the level with boosters. I guess I'll go to bed and see what it looks like in the morning.

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Three weeks ago
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I have the same issue with level 2693. Please fix so I can move to the next level.

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Four weeks ago
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Same here... I was so happy when I thought I finally beat this level, but then it just wouldn't end.... It just keeps on going. It's not only the game you can't come further, it's for the bonus games too.. How can I come to the next candy island when I can't collect striped candys? I've gone 2 islands back in these weeks I couldn't finish this level! 

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Three weeks ago
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After a 4 hour and 15 minute loop on Level 2687, it finally quit with a high score of 506,397,180!  Now, I'm stuck on 2700...I haven't been able to come close to finishing this level because of the loop. :-(

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Three weeks ago
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2703 kill me !!!

l already pass , but it can't stop ! 

This situation already twice !!!

Waste my time and this leave is hard to pass!

How could you help my loss ?

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Three weeks ago
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You have to get it out on your last move or it just keeps going
mjrose103 Two weeks ago

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This is ridiculous! I've beaten 2703 twice and there appears to be no end of the cascading candy. I've supported this game financially in the past, but am rethinking. ARGH.

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Three weeks ago
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I have the same problem. I am at level 2687. It has been in an endless loop for six hours with no end in sight. I'm frustrated!!!!!

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Three weeks ago
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How do I get reimbursed for boosters and lives wasted on the glitchy 2703? I also want to be moved forward to 2704. I have video proof that I completed this level.

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Three weeks ago
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I can't even count how many times I have played level 2700. I'm going to stop now until I hear it's been fixed. I've come close by clearing one side and letting the chocolate cover it up while I work on clearing the other side, but I run out of moves. 

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Three weeks ago
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Commenting here in hopes that I'll get a notification when it's been fixed. Also stuck on 2700 with the candies cycling endlessly in the middle of the game.

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Three weeks ago
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I got through 2700 without a problem. 2703 has been running for over an hour and is almist 60M points. I'd kill it but I really need those red candies for the bonus game

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Three weeks ago
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Sounds like King could use some paid testers, and this would be the place to contact/hire them ;-)

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Three weeks ago
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Has ANYONE got through 2703 alive yet? It's been cascading all morning for me!  This is AGONIZING! Please King, let my phone pass this level.

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Three weeks ago
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I made it through yesterday without any constant cascading, and I am pretty sure I was using my android phone.
Frankie Three weeks ago

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Yes, I passed it today 2703, but yesterday had to end it as it was in the endless loop :)
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Three weeks ago
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how long did the level last? If it loops should I just exit?
HardCandy417 Three weeks ago

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I've been stopped on 2703 as well. Can't compete in any of the challenges. I've beat the level multiple times but end up closing the app because it won't stop. Super frustrating. 

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Three weeks ago
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I also can't get 2703 to stop cascading after beating it. Candies dropped for 15 minutes before I closed the app. Please fix soon. Thanks!

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Three weeks ago
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I'm also stuck on 2703, I've completed it twice today but the candy keeps falling and the game keeps going, very frustrating

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Three weeks ago
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Level 2703. My Iphone locked for 10 minutes the when opened Level said "Divine" and the V balls were gone and just a minute of "normal" cascading :-) 

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Three weeks ago
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OMG! Stuck on 2703 with this endless loop. Any updates on how to get past this? Help!!!

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Three weeks ago
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2703 still isn't fixed. I had one move left and it's still cascading. Annoying!

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Three weeks ago
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I've had 1 move left and 0 moves left when I beat it and it still does it.
Xtraquispe One week ago

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This is the second time I beat this level... thought it was fixed... but surprise! Lost several boost, time and battery... please fix it!!

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Two weeks ago
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Just a thought, add an end level button so rather than wait, we can accept the score we have and move on to the next level. 

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One week ago
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Played level 2703 four times, got the endless loop each time, lost gold bars, lost color bombs and other boosters.  VERY DISAPPOINTING!!  Please fix so I can move on.  

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One week ago
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Still no FIX for this problem ? Had the problem today as well ! Beaten the level for the 3th time now... 

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One day ago
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Same problem and I have no intention of replaying this level, it was awful

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Four weeks ago
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Same problem, how long for the fix?

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Four weeks ago
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Just want to add, this happen since the last update, thank you for your prompt response

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Four weeks ago
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OMG, I let my mobile phone play on level 2693 for over one hour, approximately 51 million points and then I passed the level.

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Four weeks ago
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Is it fixed yet? Very frustrating 

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Four weeks ago
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No, it's not fixed as of yet. I just won 2703 and it went straight into infinity. Hoping they fix the glitch soon.
Mayra Irigoyen One week ago

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After days of trying, I just finished level  2693. And...  it's  stuck on a loop. 

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Four weeks ago
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Beat it twice and still stuck! 

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Four weeks ago
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Same here, level 2693, 270million points now and it's the third time I've finished this level. Very frustrating. 

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Four weeks ago
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Same here, finished the 2693 level with endless candies explotion..

please Mark Hawk let us through this level without playing it again

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Four weeks ago
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Thanks Mark, good to know this

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Three weeks ago
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Same thing here. I'm on an iPhone. Did anyone try to click on the flower in lower left corner and click on end game? The little red door? 

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Three weeks ago
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Yes. You lose the level because you quit. So annoying!
Xtraquispe One week ago

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Level 2687 score continuing to explode in an endless loop on my iPad. Score = 1301310820 and notching up :)    Exiting level now but hoped it may just idle out eventually and i'd keep the win haha, but then I read the above  :( 

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Three weeks ago
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Hi I have same problem on level 2693 please solve it so everyone can go next level
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Three weeks ago
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Does this occur on any device?I used ipad, and  was in a loop.. Any update King? 

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Three weeks ago
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The problems are fixed, just passed 2693 without endless explosion...

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Three weeks ago
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Hi Mark hope there's a way you can advance those stuck on 2693 loop to next level as can't face this again. Current score 125,000,000 but ducking out soon! 

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Three weeks ago
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Still same problem with 2693. Endless loop...

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Three weeks ago
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Same problem after 2 days with another level, I don't know which level because still running on my iphone and won't stop cascading candies, how long for the fix? I used 10 + 16 Gold bars and 2 Boosters to pass this level and I am stuck. Very frustrating! 

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Three weeks ago
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Forget about it! Problem not fixed, frustrating and embarrassing for King. Maybe now is a good time to pack up and stop playing...!

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Three weeks ago
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You have to beat it on your LAST MOVE, that way the game automatically crushes and there are no extra points to add.  It's not fair and I do think its a glitch rather than gameplay, but that was the only way I was able to move past 2693.

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Three weeks ago
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I had the same problem. Kept closing the game and restarting it. Finally beat it but it took a bunch of extra lives to do it! Please fix these glitches! Loyal fans of this game do not deserve this...

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Three weeks ago
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you actually finished 2703? It seems never-ending. It's still running 99 mil +
HardCandy417 Three weeks ago

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2669 spun for a while. But it finally ended after 45 million points. 

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Three weeks ago
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2700 gets stuck on endless loop. Have had to end the level twice now, because it got stuck

--make that 3 times.  As soon as both sides are cleared, it cycles in an endless loop

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Three weeks ago
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Level 2700 is now fixed!!!!!
Gerry Anderson Three weeks ago

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I'm stuck on 2700. I haven't been able to come close to finishing this level because of the loop…

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Three weeks ago
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Level 2700The candies wouldn't stop running so I could not continue the game. It really bothers me as I 've lost several lives and boosters by ended the game and re-started. It didn't work at all. By the way I play my game on iphone 6. Hope King fixes it soon.

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Three weeks ago
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Stuck on 2700 endlessly looping......not helping my addiction.....lol....glad you're aware.....x

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Three weeks ago
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Am also stuck on 2700 with endless loop of candies. For others interested - same problem occurs on laptop as on phone. These bugs might actually end up forcing me to get over my candy crush addiction as I can't physically play any further than this broken level !
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Three weeks ago
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After using a lot of boosters and money to buy extra stuff and several attempts to finish level 2700. The continuous cascade of falling stuff has got me so upset of the wasted money and boosters that I may just have to delete and give up due to raising my blood pressure!! This is my way of escaping the real world but now I guess I must find another game. Not wasting anymore money on this game!! 

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Three weeks ago
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glitch on level 2700, I spent days trying to clear all the jelly and finally did but for some reason the candy keeps falling and falling and falling and never stopped. Has this happened to anyone else? I'm not wasting my time only to have this happen. It's happened at least 2-3 times before but never actually completed the level.

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Three weeks ago
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They told me that this is a perfectly doable level and I should check youtube if I'm stuck ...... !!!

Hurray, just been on, they've changed the level!

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Three weeks ago
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Finally passed 2693 and it crashed after cascading candies for about 10 minutes. Now I have to redo the level after being on it for days because it's an "extra hard level". Is this going to get fixed soon?
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Three weeks ago
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Level 2700 seems to be fixed. Just got through it on Android; no constant cascade this time. Thanks.

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Three weeks ago
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I have finished 2693 too and hope I dont have to do it again after it is fixed. It was an extremely hard level and cost a many boosters!

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Three weeks ago
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Level 2703 won't stop. Please let me know when this is fixed. 

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Three weeks ago
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It's like the Energizer bunny........going and going........are we going to get refunds for all of the boosters we bought??
klott54 Three weeks ago

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2703 on endless loop :(Lost time and boosters after passing the level. 30 min in the loop.
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Three weeks ago
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Is there any updates from King Care since they last message 4 days ago? Why are they making the games so difficult if they don't have a solution how to fix it? 

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Three weeks ago
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j'avais passé le niveau 2693 et malheureusement le jeu tourne sans fin .......et je me retrouve a rejouer le m^me niveau alors qu'il était finis merci de remédier a cela 

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Three weeks ago
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I'm having the same issue, very frustrating to keep completing it to find the issue still isn't resolved!

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Three weeks ago
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Any update King?

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Three weeks ago
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The cascading on level 2703 FINALLY stopped and I finished the level at 275,129,060. It ran for about 5 hrs. What I did was set my iPhone "auto-lock" settings to "never" and just plugged my phone into the charger in my car, opened Candy Crush, went in the house and let it do it's thing while I got other things done.

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Three weeks ago
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I have finished level 2693 twice by sitting the app to stop the endless candys but it will not move mr to the next level. In my group it shows me as # 1 and yet will not progress me to the next level. Need help

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Three weeks ago
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Level 2693 is still doing it, my phone has been going for 45 minutes and it is already at 150,000,000,000 the first time I paid for boosters because of the piggy bank special, won't do that again.

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Three weeks ago
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I had the same problem. I used all my boosters and some gold bars and then at the end it never stopped. It got to over 7000000 and then said there was a problem and to restart. It took me forever to get to that point and now I am back to trying to do it all over and I have no boosters now. VERY UPSET!!!!!

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Three weeks ago
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I FINALLY got 2700 finished. I had to work on one side at a time. Finished the upper right and then started on the upper left while the right filled up with chocolate...superc frustrating though!  Good luck everyone!

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Three weeks ago
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Add me to the list.  Second different game in past week with this issue.  I screenshot the fact that I had won, but all I got was a general message.  King followed up with a questionnaire asking if my issue was resolved.  No. Asked to be contacted directly.  I still hear the crickets chirping.

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Three weeks ago
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2703 finally finished on my Android tablet. At least on mine, once the challenge was complete the falling candies were regular candies instead of mystery candies. This should have been the case from the beginning of the release.

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Three weeks ago
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Same issue with 2703. Endless loop. Annoyed that finished it after using several boosters and it kept running until 15 million points until phone ran out of a battery

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Three weeks ago
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Just passed 2703.  It's fixed.  September 1, 2017.

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Three weeks ago
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Im currently stuck on 2341, it has been going for 3 hours and shows no signs of stopping anytime soon :(

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Three weeks ago
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You've unlocked an exclusive challenge! How wonderful except for the fact that you can't claim any rewards! Wasted lives and many boosters. The hardest part is waiting for acknowledgment from King that's there has been a problem and replying to your post.

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Two weeks ago
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Any updates on 2703? Its still on going and I'm already on 30.000.000 points after 1hr.. 

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Two weeks ago
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Level 2687 was fun.  Went north of 2 billion, the number went negative and it counted back up to zero.  Then started all over again.  I stopped it after it reached 400 million the second time around.  I haven't tried it again ... .

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Two weeks ago
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Still having the same issue - I passed 2693 wasnt able to progress to the next level. Any idea of when this step will be fixed ?

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Two weeks ago
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The only to get 2703 sugar crush out is to get it out on the last move, if you get it out with moves left it will keep going

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Two weeks ago
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I got caught with the endless look and error message on 2693 using my laptop.  I did complete the level on my android phone without getting caught in that loop.   I made it up to 2706 now, no problems on the other levels indicated in this thread.  

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Two weeks ago
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**Bump**

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Two weeks ago
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level 2693 is ending if you finish without a extra move...

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Two weeks ago
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In a loop at 2693 playing on facebook. used up some boosters and gold. Hate to lose them

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Two weeks ago
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Have the problem on 2693 right now.

As somebody said make it possible to stop point

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Two weeks ago
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Level 2718 is on a loop too.

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Two weeks ago
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 I was stuck in a loop with 2693 but the game seem to end on its own after few hours ...I have passed few levels ...but a week later..  I have seem gone back to the 2693 level again.... why? ????? ...again.. I beat the level and got stuck in the loops on my Ipad but I couldn't wait around.... now I have to do it all over again.... so frustrating...I play it on my PC and iPad so it should know what level I am suppose to be at not starting level again after beating it 2x

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Two weeks ago
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Also wasted a lot of boosters on the level
Jewel Two weeks ago

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Finally passed 2703 on the app and candies are still exploding! I googled the level and ended up here. Please don't make me pass this level again! 

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Two weeks ago
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When is it ever going to end?

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One week ago
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Played this level on Facebook using my laptop and passed it without the endless loop. Then log back in to your mobile and you should be beyond the level. I finally gave up waiting after over 2 BILLION POINTS! 

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One week ago
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Same problem here with level 2693, it wwas a nightmare and i hope i won't see it again...

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One week ago
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candy crush 2693 you have to get it out on the LAST move

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One week ago
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leaving my name as suggested in another thread.... I was well over 20 million last week, this week it gave me the error msg at 32 million or so

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One week ago
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I used no boosters but i beat 2693 2x. Just advance my game already. This shouldn't take a month. 

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One week ago
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Stuck in level 2703. I completed it two times on my iPad, but the cascade won't stop.

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One day ago
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I'm in the same boat.  I'm not going to play anymore until they say I passed the level.

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One day ago
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2693 took me almost 10 days to pass...I do NOT want to have to do again after I used several boosters.  Please move me onto the next level.  Thanks 

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One day ago
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I need to understand why is this STILL a problem if 2693 if it was first reported 4 weeks ago.  It shouldn't still be happening...I'm trying to do it again but not even getting close....pretty much like the whole week that I tried it....I want my boosters back too.  Please hurry and move me alone to 2694

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One day ago
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Same thing here with level 2693. Please send me an email when it's fixed.

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Almost a day ago
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I deleted the app on my iPad and reinstalled it. Played the level again and it did not go into the infinite loop! I closed the app on my phone and relaunched, now I'm at level 2688!

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Seven hours ago
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Do you know the answer?