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changes to Candy crush?

When I logged in this morning Candy Crush has changed? It looks more like the phone app, it looks like the candy drops are gone and the daily wheel is gone? Also the navigation on the lower right is gone. If this is so I'm done. I depended on the candy drops to get through the new levels that you can no longer beat by skill but need boosters. King has totally ruined the game. I stopped playing the app because of this and it was always 2 weeks behind. I guess it's time to stop playing the Facebook version too.
tinzac Asked seven weeks ago
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As some of you have noticed, we recently started the roll out of moving players onto the HTML5 version of the game. As we started this process however, we noticed a few issues that some players were experiencing. For this reason we decided to switch everyone back to the original Flash based version of the game for now.

As soon as we have ironed out a couple of issues, we'll be back on track and will start to migrate everyone onto the new HTML5 version. I don't have an exact date just yet but it will be coming on the next few months.

In the time being if you want to know more about HTML5, please visit the following link: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

Thank you for patience and understanding, 

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Seven weeks ago
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Edited seven weeks ago

Hello all,

I would like to give you some information as to why the appearance of the game has changed for some of you.

Traditionally, Flash has been the standard software on which the games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.

Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5. Here at King we also in the process of moving all our games onto a HTML5 platform. 

You can read more about it here:

https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

During this transition certain browsers, e.g Internet Explorer and Safari, may experience temporary or permanent issues in loading the game. We recommend using Google Chrome, Mozilla Firefox or Opera to ensure a smooth, playing experience.

You can download either of these from the following links:

https://www.google.com/chrome/browser/desktop/index.html

http://www.mozilla.com/firefox/upgrade.html

http://www.opera.com/computer

Your feedback, as always, is appreciated, so we have created a few different threads where you can comment and keep up to date if we have any further news for you.

If your current browser is not supported:

https://care.king.com/en/candy-crush-saga/safari-no-longer-supported-boo

If the booster wheel or any other aspect of the game has changed:

https://care.king.com/en/candy-crush-saga/why-did-you-change-the-game-no-candy-drops-daily-wheel-or-treasure-chests-no-fun-anymore

Thank you for reading.

I hope this doesn't affect your enjoyment of the game too much.

Kind regards,

Johnny

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Seven weeks ago
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It's also much larger on the page, so I have to scroll to see some parts. I opened settings to see if there was a zoom, and wound up losing a life. Really dislike these changes!

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Seven weeks ago
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Please fix this and make it go back the way it was - the sounds are HORRIBLE - no sugar drops - graphics are awful - this really  might be the last straw.  the last few episodes have been so awful that you  need multiple boosters to pass and now the sugar drops are gone - and I had fun going back and playing old levels for sugar drops - no need now.  PLEASE PLEASE PLEASE put it back the way it was - sometimes change isn't for the best and this change certainly did not make anything better.  

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Seven weeks ago
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Exactly the same has happened to me.  I emailed King and they came back with a nonsensical answer. Half of my Candy Crush friends have disappeared from my list, including my husband, so I can't ask for lives from them. I hate the new version, its unplayable really.

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Seven weeks ago
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It is now completely unplayable. Half of the screen is missing and there is no way zoom out or go into full screen. It's totally broke

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Seven weeks ago
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I cant think of a reason why they did this? It is only a game but I won't be playing again until they fix it :-( 

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Seven weeks ago
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Awful.  Have you seen the fish swim?  It's SO less satisfying, yes, satisfying.  It's not smooth and fluid.  The sounds are less satisfying.  The game itself looks juvenile.  Also, where are my OPTIONS for buying more gold bars???  I was going to buy the $20 pkg and it simply bought me three of whatever it was.  Where is the PRICE for what I'm getting.  Really, this is cheapened in appearance and sound and over-all 'dumbed down.'  Bad choices, all bad choices for my beloved game.  And yes, I'm at the end of the game, no more new games or levels, I'm kind of a fan - or was.

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Seven weeks ago
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I'm having the same issue

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Seven weeks ago
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Same boat here.  Something very very bad happened.

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Seven weeks ago
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I don't know what can be done. It seems they've ruined it on purpose. I'm 62, and there's no way I can play a timed round. There's no more sugar drops or wheel. It was there at midnight! Frustrating!

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Seven weeks ago
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and safari not longer supported? it's time to quit this game.

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Seven weeks ago
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Me too. I'm using a touch screen lap top and the new version doesn't let you move candies by touch, or with mouse clicks. Only way is by drag and drop, whihc is not good. It does look as if the android version or part of it has been loaded to the pc fb sidebar version. Can this be fixed, please?

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Seven weeks ago
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I have windows 10. I use Chrome.  I see the new version. I can only get the candy to drag and drop sometimes. I've been playing this daily for YEARS! I'm to level 2353. It's very frustrating to lose all the boosters I earned too. 

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Seven weeks ago
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Fix this as soon as possible ,please.....

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Seven weeks ago
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hey johnny ryall, your wrong , i use fox fire an i did the up grade as you posted for fox fire. the issue is in your system. if i can load candy crush saga on my face book page an it is for the phone not my pc an is not right . an on same computer go to my girl friends face book page an load her candy crush saga an it comes up ok an is the pc version an plays ok  it shows me the problem is at your end . 

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Seven weeks ago
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I'm having the same issue too and it want let you get rid of any of the candy

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Seven weeks ago
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Yes, I logged in this morning thinking that my 72 hours had passed to get to the next level and now I have yet another challenge to beat before I can move on? The look and feel really, really, REALLY sux now.

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Seven weeks ago
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I have brought this issue to the King Moderators so I'm hoping that they will contact the team to find out what is going on.  Does anyone have a picture that can be posted here so that we could all see what has changed?  Their staff needs to see pictures so please start uploading them here.  Thanks.

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Seven weeks ago
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Uh-oh, we do not support your browser. Please select another browser????? What is this?
Bruce Seven weeks ago
I can add a screen shot at the bottom of this thread. I have it in another thread. Although I am on face book on a PC it now looks like a mobile version, but not a very functional one.
knitsafghans Seven weeks ago

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I noticed the game has really changed.  It takes about a minute to "download". It always starts up playing the Candy Crush song which I always turn off but it keeps playing music upon restart. The look of the game has really changed for the worse. The sugar drop track is gone. I can't see my friends progress anymore. What gives?

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Seven weeks ago
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The new look of the game is awful.  Someone mentioned it earlier but it really looks like a child designed this new change.  Aside from beyond frustrating levels, they had a good layout what possessed them to redesign the game is something I can't understand.  If nothing else allow us long time players to revert back to a Classic View - I want to play Candy Crush not a computer version of Candy Land!

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Seven weeks ago
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Thanks for the response Johnny Ryall, but not sure how your post helps. The problem is not as clear cut as you suggest. We have 4 PCs. Here's the results we get....

Windows 10 Asus tablet- In Chrome and Edge loads html5 version and cannot browse the level map, no candy drops, cannot gift, boost totals not correct.

Windows 8 PC - Chrome, loads the flash version and CCS runs fine.

Windows 10 Surface tablet - Chrome and Edge loads the flash version and works fine.

Windows 10 PC - Edge, loads the Flash version and works fine. Chrome fails to load CCS and asks for a Flash update.

Can you offer advice on each of the failures to load above and suggest why some configurations work and others don't. Seems that some PC/Browsers continue to pull the Flash version, which must still work ok with the version of Flash installed. Given that Flash will no longer update, that is surely a combination that folk should be able to continue with until the browsers adapt. This isn't the cleverest roll out I've ever seen, and can you really afford to lose perhaps 40% of your customers? The game for my partner is completely unplayable and she's been playing for years (she has to wait for new levels each week so she is a high level player). Are you just going to dump her?

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Seven weeks ago
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Edited seven weeks ago
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Yes this is a total mess!!! I'm currently running windows 7 on my laptop. (I have opted not to upgrad to windows 8 or 10) and have had no problems what so ever until today. I play on facebook and use Google Chrome for my browser. I cannot play anything. Farm Hero's saga or Candy Crush. I've currently completed the most recent level released on candy crush which is 2359. I've played for 2 years and ready to jump ship if something isn't done and fast.
Debbie Seven weeks ago Edited seven weeks ago

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I have same problem and I started to play CCS on facebook gameroom. There is old version.

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Seven weeks ago
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I tried that and the same mobile version loads. I'm pretty much through with the game if they don't fix it because I don't play on a mobile device.
Howard Seven weeks ago
I installed Facebook Gameroom today and I have just finished level 2319 in old version. I have new version on facebook.
Mario Matic Seven weeks ago
Im on 2347 but I suspect that's my last level. Its bloody annoying. I too installed Gameroom. Probably another ploy !
Jeanette Joyce Seven weeks ago

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Sorry missed your thread. I just created one here....

https://care.king.com/en/candy-crush-saga/candy-crush-saga-problems-after-html5

...should have posted here. My missus is really peed-off about this too. They've got to fix it surely?

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Seven weeks ago
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There has to be a workaround. Swmbo is having problems, but on my Windows 8 laptop and my Windows 10 tablet its business as normal. Nothing's changed.

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Seven weeks ago
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all they have to do is look at the mobile version - its the same thing

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Seven weeks ago
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Agreed. The new interface is awful. It's why I almost never play it on my phone. If it doesnt change back, I am done with CCS.

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Seven weeks ago
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I'm having the same issues! It is horrible!

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Seven weeks ago
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i having the problem here, pls help us to solve it, ty

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Seven weeks ago
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I have downloaded Firefox and the result is exactly the same. Still the awful new layout. If I log in on my laptop on my husband's account, the proper version is still available for him to play so why not my account ? 

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Seven weeks ago
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I got my old version back today wooo hooo - hope it stays that way

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Seven weeks ago
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Ok same here and I went from a level over 1500 to 350 again.  What is up?

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Seven weeks ago
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Candy Crush has rarely loaded today at all. The 1st time it loaded this morning the game was totally ruined! I can't see how much gold I have or how many lives I have left. I agree with the person that said it looks juvenile! That was my thought exactly! If they don't put it back the way it was then I'm done, too!

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Seven weeks ago
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Seven weeks ago
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I have the same problem it is loading as the phone app - my sister also plays and has no problem at all but she has never played on her phone. I wonder if Candy Crush is just picking up our phone version instead of the computor version????

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Seven weeks ago
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Agreed.  Absolutely hate the new version.

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Seven weeks ago
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CONTACT SUPPORT WITH YOUR ID NUMBER AN ISSUES , ITS NOT YOUR COMPUTERS ITS IN THEIRS . THANK YOU FOR FIXING MINE . IM HAPPY AN PLAYING AGAIN . LOST SOME THINGS LIKE THE SUCKERS AN COLOR BALLS ECT BUT NO BIG DEAL

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Seven weeks ago
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I got the old version back too - thank gawd for that that other version was miserable.

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Seven weeks ago
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Yes this is a total mess!!! I'm currently running windows 7 on my laptop. (I have opted not to upgrade to windows 8 or 10) and have had no problems what so ever until today. I play on facebook and use Google Chrome for my browser. I checked and my Chrome is up to date.  I cannot play anything. Farm Hero's saga or Candy Crush. I've currently completed the most recent level released on candy crush which is 2359. I've played for 2 years and ready to jump ship if something isn't done and fast.

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Seven weeks ago
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Edited seven weeks ago
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Do you know the answer?