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Is your game stuck loading or crashing on Facebook?

Hello all,

This thread contains useful information if you are having any technical issues with playing our games via a browser (e.g. Facebook or King.com). We always ask that you follow these steps first as they can help to resolve the issue and get you back on track.

First of all, try playing in another browser (e.g if you are using Internet Explorer, then try playing the game in Google Chrome, Mozilla Firefox or Opera). This will determine if your current browser is the cause of the issue.

You can download the browsers from the following links:

https://www.mozilla.org/en-US/firefox/new/

https://www.google.com/chrome/browser/desktop/

http://www.opera.com/computer

If you think that your regular browser might be the issue then please visit the following link https://www.whatismybrowser.com for help in clarifying whether there is anything that needs to be updated.  If so, simply click on the relevant section to update.

In addition to this, make sure that you clear the cache and that you do this on a regular basis.

http://www.wikihow.com/clear-your-Browser's-cookies

It's also a good idea to clear the cache from the Adobe Flash Player:

https://forums.adobe.com/message/4278569

I would also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Here is a useful video that will show you how to perform some of these steps:

https://www.youtube.com/watch?v=OESCE4Jj2tU

Following these steps in this thread will ensure that your browser is up to date and running smoothly so you can continue to play and enjoy your King games. 

If you have any other troubleshooting tips that have helped you out then please post them below!

Kind regards,

Johnny Ryall

Johnny Ryall Asked two years ago Edited five weeks ago by moderator
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None of this has solved my problem

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Nine months ago
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This did not solve my problem. I still cannot load my profile on PC 

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Ten months ago
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None of this has solved my problem

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Seven months ago
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What do the people at King not get. Candy Crush Saga and Candy Soda Saga work fine. The programming problems seem to be with Jelly Saga. What have they done differently in this that is stopping people enjoy playing the game. I managed to get it to load once in about 15 attempts in the last week. The issue is not with the computer or with Chrome, Firefox etc. Do the same people work on Jelly as the other two or is it a different crew? It might be a good idea if the people at King spoke to each other to fix this long running issue.

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Seven months ago
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I agree with you 100%. I log in to KING.com. Play all other games, and when I click to play Candy Crush I get the error...I am on the same page for all the other games and changing my browser will not help....they just don't get it....
luckylau822 Five months ago

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So frustrating when King sends you to a forum answer after you specified that you've already done all of the usual Flash, browser, cache, etc., fixes. It's an error in how the game is loading on Facebook. How do I get the question to an actual tech person for help?

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Two months ago
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Not even loading at all today...they refuse to acknowledge that it is their problem :( Very frustrating
Tammy Kory Two months ago

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Amazing thanks! Solved my problem :D

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Two years ago
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again the same issue has happened again. I keep getting from king the same answer. none of which has helped. Only to get the reply of a duplicate question. Power bursts are preventing me from advancing because they are causing a freeze up every single time I use them. I have been stuck at current level going on 4 weeks now as a result of some glitch w using the color burst. Nothing nothing more and really tired of hearing the same old same old when all of this does no good with the power burst on candy crush soda saga. Quite disgusted with how this is going. no resolution offered that is working so is this going to be pegged another duplicate too?

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Eight months ago
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I think being that candy crush had made a ridiculous amount of money on this game that they ought to spend some of it making sure the game works properly and stop paying people to give us players these "blanket" answers to smooth or skirt over the real problems.  Look the game has problems loading.  Look at the common threads...100% and nothing, 69% and nothing...etc..  Stop playing games and fix your game. 

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Three months ago
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These things don't work. I've even tried them several times. I don't even think you read the question thoroughly. And King "thinks" this solves the problem. Nope. Total fail.

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Two months ago
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I remember when I couldn't get Doom III to run on my pc correctly after a mandatory update, and contacted tech support, whose actual solution was to offer to help me format my c drive. This is just more of the same pompous ignorance masquerading as team tech support, always assuming people who don't work for the company are a bunch of idiots.

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Five weeks ago
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Did you even read my question? I told you the problem and the solution. It's your job to tell me why it won't run with firefox 64bit when it worked fine just a few months ago.

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Eight months ago
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I have done all this, and still getting the error message that I have encountered a problem that you are working hard to resolve.  It is going on a week now since I have been able to play CCJelly!!  HELP!!!

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Eight months ago
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Loads to 100% then get message that it's not responding? I can log into my husbands on same laptop and it loads fine??

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Four months ago
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I have followed all the advice and all King/Activision games, especially Candy Crush Saga (freezes on 69%0 and Pet Rescue (freezes on 100%), freeze at some stage of downloading or give the message "can't locate the page". This occurs when playing through Facebook on my PC. 

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Three months ago
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I am experiencing the same problem!!!!  Wont load after 69%

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Three months ago
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My question has nothing to do with this answer and everything to do with the programming of Blossom Blast compared to other King games which run fine on Facebook, while Blossom Blast does not. Period. So the answer is obviously just to not bother playing Blossom Blast since King moderators don't know how to read questions and there will be no valid answer or help.

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Two months ago
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It NEVER worked on any of my PCs, not even Windows 10 with Edge which was never used for CCS.

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Nine months ago
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Days later and this game can load on Facebook but not on King.com, in the same browser.
AkumaXX Three months ago

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By the way, I am on the forum again because CC is stuck on 100%, but fear not- I will do my forced refresh and it will load just fine---without my envelope of free lives or extra moves from friends.  This is a pattern ----see have your tech team explore the patterns, well unless you are already aware of such patterns.

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Three months ago
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I don't have a problem with candy crush loading the problem that I am having like I said before is there is no sound and I do not have the sound are the music on mute so can someone please help me the rest of the other games are doing fine

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Five weeks ago
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IMO: Saga games won't load and play using Facebook running on Firefox because FF thinks they are security risks. Evidently, these games are loaded with trackers and spyware because when you look at the code, it is linked to counters and sites that can compromise your security. Why else would they want all your Facebook-linked info? It's all about money. I deleted all my online games that used to work but now won't even load.

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Five weeks ago
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Do you know the answer?