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Is your game stuck loading or crashing on Facebook?

Hello all,

This thread contains useful information if you are having any technical issues with playing our games via a browser (e.g. Facebook or King.com). We always ask that you follow these steps first as they can help to resolve the issue and get you back on track.

First of all, try playing in another browser (e.g if you are using Internet Explorer, then try playing the game in Google Chrome, Mozilla Firefox or Opera). This will determine if your current browser is the cause of the issue.

You can download the browsers from the following links:

https://www.mozilla.org/en-US/firefox/new/

https://www.google.com/chrome/browser/desktop/

http://www.opera.com/computer

If you think that your regular browser might be the issue then please visit the following link https://www.whatismybrowser.com for help in clarifying whether there is anything that needs to be updated.  If so, simply click on the relevant section to update.

In addition to this, make sure that you clear the cache and that you do this on a regular basis.

http://www.wikihow.com/clear-your-Browser's-cookies

It's also a good idea to clear the cache from the Adobe Flash Player:

https://forums.adobe.com/message/4278569

I would also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Here is a useful video that will show you how to perform some of these steps:

Following these steps in this thread will ensure that your browser is up to date and running smoothly so you can continue to play and enjoy your King games. 

If you have any other troubleshooting tips that have helped you out then please post them below!

Johnny Ryall Asked two years ago Edited seven weeks ago by moderator
This question has duplicates:
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None of this has solved my problem

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One year ago
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So frustrating when King sends you to a forum answer after you specified that you've already done all of the usual Flash, browser, cache, etc., fixes. It's an error in how the game is loading on Facebook. How do I get the question to an actual tech person for help?

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Eight months ago
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Not even loading at all today...they refuse to acknowledge that it is their problem :( Very frustrating
Tammy Kory Eight months ago
Same thing happening to me today
Etta B. Six months ago
At the bottom of the page go to contact us to get hold of a tech. They will still tell you to try all the above first but eventually they'll look into it for you.
Annie Booker Five months ago
Why is Malware blocking Candy Crush Saga? I have never experienced Malware ever doing that. How do I fix it? I know this question will probably go unanswered with Technical Support, they just don't seem to care. If you want people to play your games please FIX IT or ANSWER question.
aggravated Two weeks ago

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This did not solve my problem. I still cannot load my profile on PC 

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One year ago
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None of this has solved my problem

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One year ago
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These things don't work. I've even tried them several times. I don't even think you read the question thoroughly. And King "thinks" this solves the problem. Nope. Total fail.

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Eight months ago
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What do the people at King not get. Candy Crush Saga and Candy Soda Saga work fine. The programming problems seem to be with Jelly Saga. What have they done differently in this that is stopping people enjoy playing the game. I managed to get it to load once in about 15 attempts in the last week. The issue is not with the computer or with Chrome, Firefox etc. Do the same people work on Jelly as the other two or is it a different crew? It might be a good idea if the people at King spoke to each other to fix this long running issue.

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One year ago
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I agree with you 100%. I log in to KING.com. Play all other games, and when I click to play Candy Crush I get the error...I am on the same page for all the other games and changing my browser will not help....they just don't get it....
luckylau822 Eleven months ago

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I think being that candy crush had made a ridiculous amount of money on this game that they ought to spend some of it making sure the game works properly and stop paying people to give us players these "blanket" answers to smooth or skirt over the real problems.  Look the game has problems loading.  Look at the common threads...100% and nothing, 69% and nothing...etc..  Stop playing games and fix your game. 

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Nine months ago
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Amazing thanks! Solved my problem :D

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Two years ago
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again the same issue has happened again. I keep getting from king the same answer. none of which has helped. Only to get the reply of a duplicate question. Power bursts are preventing me from advancing because they are causing a freeze up every single time I use them. I have been stuck at current level going on 4 weeks now as a result of some glitch w using the color burst. Nothing nothing more and really tired of hearing the same old same old when all of this does no good with the power burst on candy crush soda saga. Quite disgusted with how this is going. no resolution offered that is working so is this going to be pegged another duplicate too?

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One year ago
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I have followed all the advice and all King/Activision games, especially Candy Crush Saga (freezes on 69%0 and Pet Rescue (freezes on 100%), freeze at some stage of downloading or give the message "can't locate the page". This occurs when playing through Facebook on my PC. 

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Nine months ago
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My question has nothing to do with this answer and everything to do with the programming of Blossom Blast compared to other King games which run fine on Facebook, while Blossom Blast does not. Period. So the answer is obviously just to not bother playing Blossom Blast since King moderators don't know how to read questions and there will be no valid answer or help.

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Eight months ago
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I remember when I couldn't get Doom III to run on my pc correctly after a mandatory update, and contacted tech support, whose actual solution was to offer to help me format my c drive. This is just more of the same pompous ignorance masquerading as team tech support, always assuming people who don't work for the company are a bunch of idiots.

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Seven months ago
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This happens almost every time new levels are added. I have tried all the above and nothing works. Stuck at 69% on Facebook again!

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Five months ago
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Last week come always this bug. My Cache is clean, My Browser are up to date. 

Please fix this. 

Kindly Greetings 

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Five months ago
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Did you even read my question? I told you the problem and the solution. It's your job to tell me why it won't run with firefox 64bit when it worked fine just a few months ago.

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One year ago
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I have done all this, and still getting the error message that I have encountered a problem that you are working hard to resolve.  It is going on a week now since I have been able to play CCJelly!!  HELP!!!

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One year ago
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Loads to 100% then get message that it's not responding? I can log into my husbands on same laptop and it loads fine??

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Ten months ago
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I am experiencing the same problem!!!!  Wont load after 69%

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Nine months ago
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By the way, I am on the forum again because CC is stuck on 100%, but fear not- I will do my forced refresh and it will load just fine---without my envelope of free lives or extra moves from friends.  This is a pattern ----see have your tech team explore the patterns, well unless you are already aware of such patterns.

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Nine months ago
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It NEVER worked on any of my PCs, not even Windows 10 with Edge which was never used for CCS.

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One year ago
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Days later and this game can load on Facebook but not on King.com, in the same browser.
AkumaXX Nine months ago

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I don't have a problem with candy crush loading the problem that I am having like I said before is there is no sound and I do not have the sound are the music on mute so can someone please help me the rest of the other games are doing fine

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Seven months ago
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IMO: Saga games won't load and play using Facebook running on Firefox because FF thinks they are security risks. Evidently, these games are loaded with trackers and spyware because when you look at the code, it is linked to counters and sites that can compromise your security. Why else would they want all your Facebook-linked info? It's all about money. I deleted all my online games that used to work but now won't even load.

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Seven months ago
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I completed level 40 and of course it wants me "to get help from 3 friends or wait 3 days to move on" to level 41. Well I dont have many friends who play this game so I was just gonna wait 3 days. But its been over a week and it still wont let me move on.

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Five months ago
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If you have Windows 10 on your computer download the app from the Windows store then sync it with your Facebook account. My FB game still won't load but I can play with the app without a problem.

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Five months ago
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Candy Crush Soda Stuck with the 100% loaded and won't do anything except turn blue if you move the webpage or mouse over it.

Both mine and husband's account won't do it.  Had to update to 64 bit firefox for candy crush saga to load. 

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Five months ago
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I am sorry, we are currently looking into this. Does the problem persist?
Cezdiamond Four months ago

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play candy on facebook and on the gameroom I can send to friends request to unlock a new level, because I'm not connected to Facebook, but I am why..this problem ist in mozzila, opera..

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Five months ago
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my candy crush saga get stuck at 69%.

I have tried all the above and nothing works.

when i Switch off my avast free antivirus its looding and its playable

anyone have a suggestion

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Five months ago
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I am sorry, we are currently looking into this. Does the problem persist?
Cezdiamond Four months ago
yes i can still not play
Edward Bosch Three months ago

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I've done all this multiple times and I still can't play Pet Rescue.  Tried every Brower you can name, did everything in the links above and all are up-to-date, clear cookies and cache all the time.  The game will only load about the half way mark on the scroll, wait 5 or so minute, then it finally loads.  Click level to play, wait 5 or more minute then it opens, then it will only let me play one round.  I've even Uninstalled and reloaded and it still does the same thing.  How can I fix this when I've done everything in this link multiple times and it still doesn't work?

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Four months ago
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I have completed 455 and cannot move to456 it won't let me enter and play the game. Please help, thanks.

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Four months ago
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I just reached 120 candy trail candies and the game froze without giving me my gold bar and hammer reward. Obviously the problems are still there.

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Four months ago
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All this has not resolved my problem,still wont advance to the next episode after level 1595,looks like the end of Candy Crush for me!!! :(

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Four months ago
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Pet Rescue and Candy Crust won't finish loading so can't play the last 2 days on my laptop have done everything that you say, I use GoogleChrome ???????

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Three months ago
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Hello, I was stuck on level 467 of Papa Pear Saga for a long time, i must have tried it a hundred times and i still couldn't beat it.  I even tried it with the bosters you purchase in-game. Then i beat it, and i started to play the next level. i tried it once, then logged off facebook. when i logged back on, the game had not kept my progress, and now i have to try and beat level 467 again. I tried everything stated in the post, but none of it helped. 

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Three months ago
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Thanks for marking my question as a duplicate and linking me back to the fix page.  Do you not think I did that first?  I did everything that it said and it didn't work.  Thanks for the useless reply.  CC still doesn't work, it doesn't load, I have updated everything including browser and adobe flash, I have emptied all caches and cookies and everything else it asked me to do and IT STILL DOESN'T WORK!  

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Three months ago
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Thank god for Google. Nothing you said helped but Google sorted it out.
Kim Gilbert Three months ago

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I did the same thing Kim Gilbert and it didn't work for me either, and I have Firefox its works on Goggle chrome but still have old version on Firefox!

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Three months ago
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Tapez votre réponse ici

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Two months ago
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ça na rien changé le problème n est pas résolu 

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Two months ago
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this is what my candy crush looks like and all my lives are gone when i reload its not right

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Five weeks ago
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je suis toujours bloquée rien n y fait j abandonne désolé

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Five weeks ago
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I am having problem loading all Kings games since yesterday. ALL!!!!

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Four weeks ago
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Are you still experiencing a problem?
Cezdiamond Three weeks ago

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I have the latest version of Chrome and Internet Explorer, scored 526 of your 550 test and have tried ALL of your recommendations to fix the problem without any success.  It was working fine a couple of days ago when I last tried.  FRUSTRATING.  

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Two weeks ago
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So, even though we've all tried all your fixes, nothing changes.  Sounds to me like the issue is YOUR end.  Hmmmm, do you guys own the POGO site as well?  LOL

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Four days ago
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Seems to be a long running problem.  Tried all the above - including browsers from MS Edge to Maxthon to Chrome ... same issue: Black screen. Sept. 2017

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Two days ago
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Do you know the answer?