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Candy Crush Saga - Screen freeze when using Boosters

Hi guys,

I have seen several players mentioning that there's an issue when using a Booster in Candy Crush Saga on Facebook.

The guys in the Game Studio are aware of the issue and are currently looking into it.

You can help me out by letting me know which browser and OS you are using.

Please also let me know if this happened while you were playing a Sugar Drop level.

I'll update you as soon as I know more.

- Mark

Mark Hawk Asked two months ago
This question has duplicates:
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Hi guys,

Thank you all for providing feedback and letting me know about which browser and OS you're using.

I've heard back from the guys in the Game Studio and they have just released an update to Candy Crush Saga.

Please refresh your browser cache and reload the game. This page shows how the cache can be cleared: http://www.refreshyourcache.com

Once done the game should now work correctly.

- Mark

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Two months ago
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Level 649, google chrome, and clearing cache did not work.  

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Two months ago
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I have tried clearing the cache as well, plus 3 browsers - safari, chrome and opera. No luck. Hope they find a fix soon. It's ok on iPhone but not on computer.
Jana Thompson Two months ago
not a fix...please fix this bug...it started when game went down for an "up-grade" so obviously the program is at fault!
Joyce Anderson-J Two months ago

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Level 2447 tried clearing cache and cookies up to date software and using chrome still freezing using any kind of combination boosters or candy bombs.

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Thank you ! Much better !

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Google Chrome I'm at level 2877

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Two months ago
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Google chrome level 1952

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Two months ago
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Google Chrome, level 1318.

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Two months ago
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mac OS High Sierra; chrome

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Two months ago
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I am on level 2011.  I cannot switch the color bomb everything freezes up . I have cleared browsing data and also reset my laptop just in case it was the issue ..I am on windows 10 and use explorer . Please fix . Thank you

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Two months ago
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Most of these were orignally of screen freezes.  My question did not have a problem with screen freezes but was merged into this thread. 

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Two months ago
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I play my King games on Google Chrome

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Two months ago
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I play on Google Chrome on level 549 and clearing the cache does not work

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Two months ago
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I am on level 307 ...I use Google Chrome and I cleared my cache and its still doing the same thing............

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I can play the game and advance if I use windows to log in....if I use google chrome I get the error message....the candy crush game on windows is the old version...weird...so annoying as all my credits and powerups only show up on chrome....even my friends 

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Two months ago
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Level 2039 on google chrome and microsoft edge..color bomb or coconut wheel crashes the game..does not help when I clear the cache

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Two months ago
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2952 Chrome...color bomb and boosters

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Two months ago
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2318 Chrome...  Every time I try to use a color bomb, striped candy, or any special candy, I get the dreaded Sasquatch.  :-(  Have lost many lives and boosters.

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Two months ago
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I'm on level 1825 , Google Chrome on Facebook , Laptop using windows 7 .... sometimes it will let me do level 1824 and then after a few seconds it gets the orange screen with the Ape .... I can play CC through internet explorer but it is a really old version and very slow .  Everyday I delete CC , clear browser , cache  , history , I do it all and still nothing helps ... since Feb.1 , I haven't been able to play , I can spin and everything except play the level .  I get a message saying error has occurred . It seems since King did that update Feb. 1 ... and now nobody can play with Google Chrome !!!  Please help !!!  There is millions of people affected by this , please fix !

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Two months ago
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I don't know what happen but after 7 days my Candy Crush is now finally working and I hope it stays that way ..... just started working 15 mins. ago . Thank you very much for all your help ! Just passed 2 levels ...Good luck to everyone else on being able to play !!!!
Darlene Dudenas Two months ago

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what she said....exactly

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Two months ago
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Google chrome and level 2498

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Two months ago
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It is crazy! I had two candies against each other...and in level 1269 that would have been amazing! and yes it crashed...so I have decided to STOP playing until there is a fix...So Come on KING lets get on this...

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Two months ago
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Using Chrome Version 64.0.3282.140 (Official Build) (64-bit), OS windows10 pro 64-bit, and only when using the candy Chocolate bomb on anything as far as I see, level 971No Problems when playing  on my tablet (android 7) and my IPhone7 IOS vll.2.5

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Two months ago
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Candy Crush Saga on Facebook Level 1714 - get the Yeti and error message every time I use a Candy bomb.  If I win it still will not let me move on as it times out or freezes after I press "Next".  If I lose and attempt Retry I also time out or freeze and have to restart Facebook.  This has been going on for about 10 days - not happy.

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Two months ago
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Working now! Thank you!!

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Two months ago
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FIXED!!!!! I have moved on two more levels and still playing Thank you KING!!!!

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Two months ago
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Thanks for letting me know that the fix from the Game Studio works correctly :-)

I'll leave this thread open for a bit longer in case something comes up. Just add a comment to this post and I'll try to help you out.

- Mark

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Two months ago
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