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Candy Crush Saga - Roadblock Not Functioning

Hi everyone! 

We have seen some reports that the roadblocks in the game are not working as intended right now. If you are not able to pass a roadblock and your profile icon is stuck, then let us know here! 

This information has been passed on to the game studio to look at.

Please could you comment below and let us know the following?

o On how many devices are you playing with the same account?

o Did the issue resolve itself in the meantime? If so, after how long?

o Did you recently update?Do you remember if the map changed recently?

o Did you have episode roadblocks before the issue happened?

o Which model(s) of device are you playing on?

Thanks a lot! 

Cezdiamond Asked three weeks ago
This question has duplicates:
Featured Answer

Hi everyone!

We are currently still working hard to resolve this problem, however in the meantime please can you try this workaround?

- Go to the game on the desktop version of Facebook

- This should unlock the roadblock

- Return to your mobile game and log out of Facebook- Log back into Facebook in your mobile game. 

Let us know if this has worked :-)

15 Comments
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Four days ago
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Other Answers

1 device

going on a week not resolved

recently updated

no episodes roadblock

iphone

1 Comments
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Three weeks ago
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Thanks!
Cezdiamond Three weeks ago

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I think given the length of time this is taking to resolve, all those who have experienced this issue should be given some free gold or boosters when it is fixed, doesnt help us at the moment but would be a welcome incentive to keep waiting.

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Two weeks ago
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I also faced the same problem as Jodie Osgood. I only play on computer on Chrome browser but after my icon stuck I tried different browsers and even Iphone, but on Iphone and Mozilla I'm stuck at level 1646, however I should be at level 1655 and crossing the road. The problem remains since weekend.

1 Comments
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Two weeks ago
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This info is great, thanks!
Cezdiamond Two weeks ago

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So this comment is a week old, when are you going to fix this issue ? I'm still waiting for a solution !

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Two weeks ago
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I think you will not fix this problem. We need to find another game.

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Two weeks ago
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Just wish someone from King could at least give us some idea when it will be fixed 

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Two weeks ago
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Playing on one device. Stuck on 2705. Can see the next levels but my icon won't move forward. 24 hrs now. 

Update done. iPhone 7

1 Comments
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Three weeks ago
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I have the exact same question close to a week now
Beviek Two weeks ago

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Sorry - meant level 2255

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Two weeks ago
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Heeeey, it's been a week now since the problem started, I believe for some people even longer. Are we gonna know something on what's happening?? It doesn't help to hear that you found our information great or useful and trying to solve.. please inform about the situation!

1 Comments
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Two weeks ago
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We are still working hard to find the problem to be able to resolve this, I am really sorry about this.
Cezdiamond Two weeks ago

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I have been emailing candy crush support from the in game link about this and all they keep saying is they are working hard to find a resolution and it takes time to fix these things but when I pushed for a timescale they couldn't give me an answer. I am one of the unfortunate ones who play every day and have spent money on the game amounting to thousands over 6 years. Doesn't help that I have been stuck on bubble witch original and stopped playing as a result, pet rescue saga and stopped playing as a result and the only other king games I like are bubble witch 2 and farm heroes. I don't like any of the other games so I am only able to play bubble witch 2 and farm heroes which get boring after a while. So frustrated.

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One week ago
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Get use to it.. I've been playing level 2585 fo over two weeks now.. passed it probably 20 times.. still not fixed.. so frustrating.. obviously Mr. King doesn't have the ability to fix??

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One week ago
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A little feedback would be appreciated! Like someone stated above, some of us have actually spent money on this game!!!!!

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One week ago
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Stuck at roadblock for 3 weeks now, updated 2 weeks ago, map doesn't look different, playing on mobile phone, no other device.

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One week ago
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Playing on 4 devices.

Not resolved

Recently updated app.

App looks a little different 

Completed level 2705, can see the next episode but there are no numbers and my icon is not progressing. 

Playing on iPhone, android, iPad and Mac 

1 Comments
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Three weeks ago
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Thanks so much for sharing!
Cezdiamond Three weeks ago

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Meiben

Playing on 3 devices.

Not resolved

Recently updated app.

My icon always get stuck at level 500 but i  can continue to play .my  ipad and iphone  do not sync with my pc level. 

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Three weeks ago
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1 device Stuck after 1715, can't progress to next level, have tried multiple times to uninstall/reinstall and replay(and win) 1715 over and over. 

Not resolved

recently updated app 

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Three weeks ago
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^iphone 7+

1 Comments
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Three weeks ago
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Thanks!
Cezdiamond Two weeks ago

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Three weeks now.. Mr. King.. Is it ever going to be fixed???????

3 Comments
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Five days ago
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Hi Jackie! Really sorry for the delay, please could you try my work around steps?
Cezdiamond Five days ago
What are the 'work around steps'?
Lizcartes Five days ago
Please check our featured answer
Cezdiamond Four days ago

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I’m stuck on 2735. It’s a roadblock.  I opened the game on my Facebook but it showed level 1 instead of 2735!!!!

I’m playing on iPad 3. It’s been 4 years since I’ve been playing candy crush and this is the first time that I’m having this problem. 

Please fix it. This is driving me crazy 

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Two days ago
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I am stuck on the roadblock at 2060 for weeks! I have beat it multiple times on different devices and deleted then reloaded. Also have updated app. Very frustrating. Playing on iPad and iPhone. Have not noticed a change in the map. This has never happened to me before

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Two days ago
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Playing on two devices.. everything updated..one week now playing same level that I passed several times.. so annoying.. please fix please and Thanks

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Three weeks ago
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Hello! I win 2390,but 2391 don t open! I m not able to pass a roadblock and my profile icon is stuck .i m playing on my iphone 6s plus ,one device! updates :done! I ll tried multiple times install/uninstall and replay but nothing!

one week

2 Comments
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Three weeks ago
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Thanks a lot for letting us know!
Cezdiamond Three weeks ago
Me too, nothing happened
Johm Natthakan One day ago

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3 devices

not resolved

recently updated

no roadblock problems before

1phone 6 plus, iPad Air, iPad Air 2

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Three weeks ago
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Playing on 1 device that's my phone.Samsung  S7 n the road is not moving ahead please help

anamikaverma2003@gmail.com 

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Three weeks ago
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Playing 2 devices tablet and mobile stuck on 2705

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Three weeks ago
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Thanks for sharing!
Cezdiamond Three weeks ago

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Playing on 3 devices. Level 1715.  No issues previously with road blocks. Have uninstalled and reinstalled.  Not resolved

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Three weeks ago
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Thanks a lot!
Cezdiamond Three weeks ago

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same problem

2

no

yes.     dont remember about map

yes

ipad and PC

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Three weeks ago
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Thanks for sharing!
Cezdiamond Three weeks ago

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Stuck on all 3 devices

2526  won't progress to next episode  

going on 3rd day 

1 Comments
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Three weeks ago
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Thanks for sharing!
Cezdiamond Three weeks ago

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I uninstalled all my apps.. shut down devices.. waited overnight.. started up devices.. did not help.. now I get to reinstall all my apps.. seven days of passing level 2585 STINKS..want 2586

1 Comments
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Three weeks ago
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Really sorry about this, we hope to have an update for you shortly. Thanks!
Cezdiamond Three weeks ago

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2 devices

no, about a week

yes

yes, a long time ago

iphone7, iPad pro

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Three weeks ago
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Any estimate of when this will be fixed? This is frustrating! 

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Three weeks ago
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1 device

no

no

no issues previously

iPhone 6s

1 Comments
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Three weeks ago
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Thanks for sharing!
Cezdiamond Two weeks ago

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road block after level 1805 its a booster box at the road block will not allow me to get the boosters and move on to level 1806 . 1device (laptop) 

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Three weeks ago
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I'm stuck at road block after 2570.   Playing on iPhone and iPad Pro.   Did update the app to see if that would fix.   Been stuck  few days.   No previous issues.

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Three weeks ago
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This happens when I get the revamped map. I really wanted this fixed or have the revamped map removed altogether.

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Three weeks ago
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I'm playing on 2 devices been stuck at the road block for 2 weeks now waiting to move onto level 2700

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Three weeks ago
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I have been stuck on 1610 for two weeks. Have tried on my iPhone and my iPad. Nothing works to move to next level. About to give up. 

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Three weeks ago
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We are working on this, thanks!
Cezdiamond Two weeks ago

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Me ocurre en el nivel 2675

me pasa desde hace una semana 

solo lo uso en un iPhone 

y a través de la aplicación 

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Two weeks ago
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Gracias!
Cezdiamond Two weeks ago

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I am stuck with this issue on level 1565 for over a week 

one device, iPhone 7 

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Two weeks ago
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Thanks a lot, we are working on this!
Cezdiamond Two weeks ago

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1 device;

haven't  resolved

The map changed a bit recently

never happened before

playing only in facebook on computer

Now I'm stuck at level 1655 and cannot go to another episode, after passing the level, nothing happened, the icon stayed in the same place

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Two weeks ago
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Loaded on 3 devices, but generally only playing on 1, my Dell Inspiron Laptop running Windows 7.  Other devices are Kindle Fire, and iPod Touch gen 5.

On my Dell I'm stuck at level 2180 which I have completed. 

On my Kindle I'm stuck at 2172. The app updates itself as needed.

On my iPod I'm stuck at level 2015 and have just updated the app. 

The issue has not resolved itself and has been going on since the web version of the game was 'upgraded' to look more like the app version in mid-July. The maps on the apps also appear to have been changed. 

There were no issues before the upgrade. 

Not only am I not allowed to pass the roadblock, but every time I open the game on any device it sets me back at level 500.

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Two weeks ago
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I don't have an answer.. Im really  getting tired of passing level 2585...I am up to date on everything.. King I have tried everything you suggested.. why when people can come up with games like these.. why no definitive solution to fixing problems.. at the least I haven't spent any money on gaming.. please help.. Thanks

1 Comments
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Two weeks ago
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I am very sorry about this, we are looking into finding a solution as soon as possible. Thanks!
Cezdiamond Two weeks ago

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I don't have the answer either...I have been stuck at the road block after level 1445. I have completed the level with huge points tally twice now but my 'face' is stuck 1/2 way along the road block!...I reported it first days ago...no response...very disappointing and frustrating!...is there anything I can do?

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Two weeks ago
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Thanks for sharing, we are still looking into this. Thanks!
Cezdiamond Two weeks ago

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2 devices (iPhone & iPad)

most updated version

only having issue on iPhone 

stuck between level 1655 & 1656 at roadblock (on iPhone). I don't think I've had this issue before. 

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Two weeks ago
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Playing the game on one device.

The issue has not resolved itself, it's been about 2 weeks. 

Recently updated. The map is different.

Stuck at level 1595, can see the next episode but my profile icon won't move. No roadblock issues before this.

Device is an iPhone 7. 

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Two weeks ago
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2 devices

issue has not resolved itself

updated 8/24. The map is different.

stuck on level 2155 - have passed it multiple times

iphone and iPad 

☹️

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Two weeks ago
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Sorry about this, thanks for sharing. We are looking into this.
Cezdiamond Two weeks ago

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1 device

Not Resolved

unlocking episodes and progressing but icon still at road block. Also not receiving rewards as unlocking episodes.

updated today and rebooted device

using iPhone 7

1 Comments
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Two weeks ago
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We are still working on this, thanks!
Cezdiamond Two weeks ago

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pc,

going on a week not resolved

recently updated

still stuck on wait 3 days

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Two weeks ago
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Roadblocked on level 200

Only 1 device

It's been a week and it didn't resolve itself yet

No roadblocks before

No recent updates that i remember and map hasn't changed.My app updates automatically 

I'm playing on a android phone 

I also put in on my ipad and it was still stuck in the same place

1 Comments
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Two weeks ago
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Edited two weeks ago
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Thanks for sharing, we hope to have an update for you soon!
Cezdiamond Two weeks ago

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2 devices

Stuck for almost 2 weeks now after completing level 1565

Recently updated

On my Android and laptop

1 Comments
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Two weeks ago
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Thanks for letting us know, sorry for the delay. We are looking into this.
Cezdiamond Two weeks ago

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3 devices 

iphone and 2ipads

stuck in  1940 more than 4 days 

win it several times and still not moving to the next episode 

updated everything 

1 Comments
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Two weeks ago
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Thanks for letting us know, we are still looking into this.
Cezdiamond Two weeks ago

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1 device, iPhone. Unresolved, since before the weekend. Not sure if recently updated. 

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Two weeks ago
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1 device, iPhone, unresolved, keep installing and reinstalling but not working 

3 Comments
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Two weeks ago
3 Comments
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Thanks for letting us know.
Cezdiamond Two weeks ago
What's the update on the issue?
Sarah Parry Two weeks ago
Yes - Any ETA on a fix for this?
Tfoshay Two weeks ago

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1 device. Mobile. iOS. Completed level 1145 twice now and still won't move me forward. Been 1 week.

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Two weeks ago
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Thanks for letting us know.
Cezdiamond Two weeks ago

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I am playing on two devices on Iphone.  I have completed level 2600 twice now and it will not let me progress through the road block.....

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Two weeks ago
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Sorry about this, we hope to have an update for you soon.
Cezdiamond Two weeks ago

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Installed new update. 1 device. Mobile. iOS. Completed level 1145 3 times now and still won't move me forward. Been 1 week.

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Two weeks ago
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Thanks for sharing!
Cezdiamond Two weeks ago

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I have passed level 1025 can't move forward. Play on mobile  says it updated, but map looks the same

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Two weeks ago
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Completed level 1640 with 3 stars and completed it 3 times 

playing on 2 devices iPhone and iPad. 

Done the update this morning to see if it'd sort the "roadblock" out 

its really annoying, no roadblocks previous to this 

uninstalled and reinstalled and the game, done the update this morning nothing looks any different and even signed in and out of Facebook. 

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Two weeks ago
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Please fix problem or at least tell us when we can expect it fixed.. Thank you!!

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Two weeks ago
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Blocked on level 2540. I've completed the level twice but have not moved to the next level past the road block. 

2 Devices

The issue is still not resolved. It's been 2 weeks. 

I've updated the game. Followed the 4 steps from the email I received about my issue. 

No this hasn't happened before 

Playing on the iPhone 7 

please fix asap. Thank you! 

1 Comments
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Two weeks ago
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Thanks for sharing with us.
Cezdiamond Two weeks ago

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Issue since Monday night 4th september on android phone and iPad. Still not resolved. Have had no previous roadblock issues and I believe the app was updated on the Monday night when the issue started as prior to update I had been playing the next level. Profile stick on boat icon between 2135 and 2136. Annoying that no timescale has been given for resolution despite two emails to care questioning when it would be fixed. Really frustrated! 

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Two weeks ago
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I have had this problem since 8/29 - have not updated anything - playing on desktop computer - still not resolved - how long before this is going to be resolved??  My profile is stuck also - cannot check leaderboard, progress on my game, etc.  Cannot believe this can take this long to fix it.  No fun to play any more.

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Two weeks ago
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1. 2 IOS, 1 Android (just played again when I could not move to the new episode but same problem) 

2. No, not fixed yet

3. The map changed twice, two more episodes

4. No

5. Mobile/iPad IOS, mobile android 

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Two weeks ago
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Stuck at roadblock past 2615

one device, iPad generation 2, updated on Thursday, September 7

map recently updated (hate it) 

i have deleted and reinstalled app. I have logged in and out on King profile and Facebook profile.  

Never had this issue before 

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Two weeks ago
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Using iPhone 7 and iPad Air

Recent update and map has changed

Can not advance level 1610 

Started 5 days ago

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Two weeks ago
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Iphone 7

Level 35.... (lost previous game data due to changing phones and not backing up)

Updated recently but no change to map

Ongoing for a week or so now.

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One week ago
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Update please!!!

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One week ago
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2 devices no update done or required no resolution 2 days win6 hrs of free play that is useless since I can't advance

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One week ago
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Don't think this is going to be fixed!!

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One week ago
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Please King Care if you CARE.. please fix.. and Thanks 

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One week ago
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Playing on 2 devices

Not resolved

No Update

Map changed a few months ago

No previous issues

Iphone 5s and Ipad

Completed Level 2330 Four Times!!! tells me i have completed and i am number 1 on that level, i can see myself as having completed the level!!! can see next levels but will not move me on, 1 hour of lives wasted!!!!!!!

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One week ago
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Hello,

i fixed my pb by changing the support of the game. I used to play on my mobile and i tried today with my computer and it works !

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One week ago
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Playing on one device

not resolved

updated

i was a few levels ahead and did the update and went back two levels

no previous issues

iphone7

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One week ago
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I play with one device. 

Problem is not resolved. 

I updated the app at the same time i deleted it, and loaded again because i thought the problem was with my phone. 

I've passed level about 1190 about 7 times, but i'm stuck on a roadblock. 

Started for me like 2 days ago.

I play with Iphone 6. 

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One week ago
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I have been stuck after beating level 2360 in candy crush for over a week now. I only play on my iPhone and I have tried re installing without success! Please help!

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One week ago
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Using new IPAD.  Had stopped playing for quite a while as the game wouldn't work on older iPad2.  Now with new iPad, started playing again and stuck at 1190.

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One week ago
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same issue roadblock at level 2705 (iPad and S7 edge)

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One week ago
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Stuck not progressing although update is completed on level 2735

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One week ago
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Same here.
Foinah Jameson One week ago

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Same problem here stuck on level 2735, updated I see other levels but I can progress. I'm on iPad and I phone. Uninstalled and reinstalled 

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One week ago
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1 dispositivo

em uma semana não resolvido

atualizado recentemente

nenhum bloqueio de episódios

Android

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One week ago
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Are you still trying to fix this problem? We are waiting for very long time. You should say something.

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One week ago
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Stuck at 2735 -- won't advance. 

One device (mobile). 

Updated and current. 

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One week ago
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I am blocked at 2735 and can't move on. 2 devices. 

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One week ago
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Stuck about 3 weeks now in the boat after 2360. Tried removing/downloading again hoping it would be fixed, no luck. 2 devices, same acct, same issue on both, but usually logged out of one before playing same acct on another. WHEN will we see an update/fix? Thank you, miss my game!

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One week ago
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3 devices nothingchanged all up to date stuck on level 2735 

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One week ago
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Are you on an Android or iPhone? I went to my mac laptop and I was able to play level 2736. I went back to my phone (android) and it was still stuck. I waited until yesterday, opened the game on my mobile and the problem was resolved. Maybe try logging in with FB on your computer and see if that will move it. It's looking like this is an iPhone/apple platform pointed bug at this point. I hope they get it fixed for you soon!
Foinah Jameson One week ago

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Stuck at 965

two weeks

not resolved

two devices

updated

iphone7+

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One week ago
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Fixed now and playing on (already on 2741).  But I missed all of the great bonus trunks, star levels, and goodies during yesterday's outage/bug. Every Wednesday I look forward to these bonus plays to accrue more boosters. Yes...I know...spoiled whining! hahaha. 

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One week ago
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Edited one week ago
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Mine still not fixed it's really annoying still stuck on 2735, they have not even bothered to reply to my email 

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One week ago
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this may help those who have access to a PC, official word is via their twitter that it is the mobile versions that have this issue they are still looking into with the road block, if you play the game via FB on a PC you will be able to move through the levels.

i dont have a PC myself so this doesnt help me in the slightest but thought it might be helpful to some.

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One week ago
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Well, I play only on PC and had this problem and it;s still not fixed :/
Karolina Maulytė One week ago
Are you on a Mac? I play on both my Mac and my android mobile (99.95% on mobile). The problem resolved for me yesterday. Maybe the last to be fixed will be the iphone/ipad portals. I'm sorry it's still not fixed for you! That sucks :-(
Foinah Jameson One week ago
No, my PC is not Mac and it's not working.. on Iphone app is also not working
Karolina Maulytė Five days ago

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1 device

going on a week not resolved

recently updated

iphone 6

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One week ago
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Same issue, level 2736, roodblock not removed. 

Playing on iPhone 7 and iPad Air. Re-installed the game, no success. 

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One week ago
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I am stuck as well it's been 2 days I passed level 1265 and it won't move me to level 1266!

I have 2 devices 

Iphone 7 

it had been updated and I also tried uninstalling and didn't work

please fix!

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One week ago
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I have the same problem, stuck on Level 2735. I have message in left hand corner "closed for now". Levels beyond roadblock are showing, some with skulls, some blank.

Play on 2 devices,latest iPad and PC.

Problem not resolved on my iPad, can't check my PC as I am away from home on holiday.

Please fix asap.

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One week ago
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This problem is now weeks old and it is becoming obvious it is beyond the expertise of designers in the game studio. The quality of the levels being produced over the past 6 months also attests to a distinct lack of talent and/or experience. 

The good thing about the present problem, is that I haven't spent a cent or used a booster for nearly 3 weeks.

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One week ago
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I have this same issue.  Playing on an iphone and ipad.  Uninstalled and re-installed on the ipad.  That didn't help.

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One week ago
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Tsrrrr, which version of the Candy Crush app are you using

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One week ago
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Playing from one device, the issue hasn't solved itself, I have updated in the past few days, playing on an iphone 7

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One week ago
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Level 2601

Samsung Tablet

Samsung 8+

I uninstalled and re installed.  In had to shut off my tablet and restartmtomget it to move to the next level now it does not move at all. 

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One week ago
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Level 2120 

iphone 7 

updated when was the last update available.

2weeks without moving forward 

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Six days ago
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Cezdiamond, is this problem going to be fixed or do I just delete the app ??

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Five days ago
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Hi Peter- really sorry for the delay, please could you try my work around steps?
Cezdiamond Five days ago

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I have been suck for weeks....

Updated 

Iphone and Computer

I have never had this issue....

I have played level 995 for weeks but when I log back in it shows 995 again but has me at level 966

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Five days ago
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Same problem here.  I play on 1 device via Facebook - stuck at roadblock on level 1415 :( Been like this for a week now.  

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Five days ago
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Level 1715. Two devices (android phone and android tablet). Don't recall a recent update or change to the map. Problem has been happening for 2-3 weeks now. 

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Five days ago
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Please check our featured answer and let us know if this works.
Cezdiamond Four days ago
Where is your answer?
LubluLS Four days ago

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Yujuuu it works!

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Four days ago
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Nope still not working - I only play on the FB desktop version and I am STILL stuck at the roadblock.

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Four days ago
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Stuck at 2390. Beat it 3 times now. Playing on two devices. 

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Three days ago
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Stuck at 2765 on iPhone 7 and iPad.

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Three days ago
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Stuck at level 2735.

iPhone 6 and I pad

Uninstalled and reinstalled game several times on both devices. Did it again today 

Updated Facebook

There is more than enough available storage. 

This issue has not resolved and I’ve never had this block before

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Three days ago
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Edited three days ago
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iOS and pc 

level 2766

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Two days ago
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I am stuck on the road block at level 2766 and have been for some time. I can access the level on my MacBook but not on my IPhone. On my iPhone it has a roadblock after level 2765. On my MacBook I am already on level 2767. 

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Two days ago
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Logged in on desktop. Logged out on iPad and logged back in. Still stuck on 2735.

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Two days ago
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iPad Air, app updated to latest version, stuck on 2750. Revamped map had been working. First time ever stuck. Workarounds not working.

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Two days ago
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The Facebook workaround didn't work for me, but installing Candy Crush on another device worked. It automatically advanced to 2751 when I logged in on the new device. I cleared 2751 and then switched back to the old device and it opened at 2752. Continued playing without a problem.
Lisa C One day ago Edited one day ago

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I too have been stuck on the roadblock after waiting for new levels. This is the 2nd time this has happened and now there are two new sets of levels while I've been stuck now for almost 2 weeks. I have an iPhone 7+ and iPad. The first time I was stuckes in my iPhone, I didn't have the issue on the iPad. Now, it's on both devices. I even deleted and reinstalled the app, losing all my bonuses and extra lives and still stuck! Very frustrating. 

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Two days ago
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i resolved my issue by reactivating my facebook account and playing level 2751 on facebook. Passed that level then deactivated my facebook account opened my iphone candy crush app and it automatically went to level 2752

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One day ago
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Same problem. Passed level2750 but can't get into level 2751. It's frustrating 

Play on 2 devices iPhone 6+ & iPad Air 

App is updated 

1st time having this roadblock issue

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One day ago
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I have the same problem. I am stuck at a roadblock after level 2,735. I have tried logging in through Facebook desktop and it is stuck there also.

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One day ago
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 Installed recent update to my iOS and this solved the problem.

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One day ago
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Still not fixed and now the same thing has happened to Candy Crush Jelly saga :( It has taken me back to level 60 - I am on level 271 and wont go past a roadblock.  Come on King Care get your act together.  I now have NO king games that I can play.

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One day ago
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Do you know the answer?