Candy Crush Saga - Roadblock Not Functioning

I think given the length of time this is taking to resolve, all those who have experienced this issue should be given some free gold or boosters when it is fixed, doesnt help us at the moment but would be a welcome incentive to keep waiting.

I also faced the same problem as Jodie Osgood. I only play on computer on Chrome browser but after my icon stuck I tried different browsers and even Iphone, but on Iphone and Mozilla I'm stuck at level 1646, however I should be at level 1655 and crossing the road. The problem remains since weekend.

I have been emailing candy crush support from the in game link about this and all they keep saying is they are working hard to find a resolution and it takes time to fix these things but when I pushed for a timescale they couldn't give me an answer. I am one of the unfortunate ones who play every day and have spent money on the game amounting to thousands over 6 years. Doesn't help that I have been stuck on bubble witch original and stopped playing as a result, pet rescue saga and stopped playing as a result and the only other king games I like are bubble witch 2 and farm heroes. I don't like any of the other games so I am only able to play bubble witch 2 and farm heroes which get boring after a while. So frustrated.

Get use to it.. I've been playing level 2585 fo over two weeks now.. passed it probably 20 times.. still not fixed.. so frustrating.. obviously Mr. King doesn't have the ability to fix??

Playing on 4 devices.

Not resolved

Recently updated app.

App looks a little different 

Completed level 2705, can see the next episode but there are no numbers and my icon is not progressing. 

Playing on iPhone, android, iPad and Mac 

Sorry - meant level 2255

Stuck at roadblock for 3 weeks now, updated 2 weeks ago, map doesn't look different, playing on mobile phone, no other device.

1 device Stuck after 1715, can't progress to next level, have tried multiple times to uninstall/reinstall and replay(and win) 1715 over and over. 

Not resolved

recently updated app 

Three weeks now.. Mr. King.. Is it ever going to be fixed???????

I am stuck on the roadblock at 2060 for weeks! I have beat it multiple times on different devices and deleted then reloaded. Also have updated app. Very frustrating. Playing on iPad and iPhone. Have not noticed a change in the map. This has never happened to me before

I am having this issue on level 2765.  Twice I have cleared the level, but I am not able to advance. I am using iOS 11 on two iPads and an  iPhone 7. They all have the latest updates, but I cannot advance. Other people seem to have fixed the problem when installed the latest updates, but not so with me. What’s going on? 

Playing on two devices.. everything updated..one week now playing same level that I passed several times.. so annoying.. please fix please and Thanks

3 devices

not resolved

recently updated

no roadblock problems before

1phone 6 plus, iPad Air, iPad Air 2

Playing 2 devices tablet and mobile stuck on 2705

same problem

2

no

yes.     dont remember about map

yes

ipad and PC

I uninstalled all my apps.. shut down devices.. waited overnight.. started up devices.. did not help.. now I get to reinstall all my apps.. seven days of passing level 2585 STINKS..want 2586

Any estimate of when this will be fixed? This is frustrating! 

road block after level 1805 its a booster box at the road block will not allow me to get the boosters and move on to level 1806 . 1device (laptop) 

This happens when I get the revamped map. I really wanted this fixed or have the revamped map removed altogether.

I have been stuck on 1610 for two weeks. Have tried on my iPhone and my iPad. Nothing works to move to next level. About to give up. 

I am stuck with this issue on level 1565 for over a week 

one device, iPhone 7 

Loaded on 3 devices, but generally only playing on 1, my Dell Inspiron Laptop running Windows 7.  Other devices are Kindle Fire, and iPod Touch gen 5.

On my Dell I'm stuck at level 2180 which I have completed. 

On my Kindle I'm stuck at 2172. The app updates itself as needed.

On my iPod I'm stuck at level 2015 and have just updated the app. 

The issue has not resolved itself and has been going on since the web version of the game was 'upgraded' to look more like the app version in mid-July. The maps on the apps also appear to have been changed. 

There were no issues before the upgrade. 

Not only am I not allowed to pass the roadblock, but every time I open the game on any device it sets me back at level 500.

I don't have the answer either...I have been stuck at the road block after level 1445. I have completed the level with huge points tally twice now but my 'face' is stuck 1/2 way along the road block!...I reported it first days ago...no response...very disappointing and frustrating!...is there anything I can do?

Playing the game on one device.

The issue has not resolved itself, it's been about 2 weeks. 

Recently updated. The map is different.

Stuck at level 1595, can see the next episode but my profile icon won't move. No roadblock issues before this.

Device is an iPhone 7. 

1 device

Not Resolved

unlocking episodes and progressing but icon still at road block. Also not receiving rewards as unlocking episodes.

updated today and rebooted device

using iPhone 7

Roadblocked on level 200

Only 1 device

It's been a week and it didn't resolve itself yet

No roadblocks before

No recent updates that i remember and map hasn't changed.My app updates automatically 

I'm playing on a android phone 

I also put in on my ipad and it was still stuck in the same place

3 devices 

iphone and 2ipads

stuck in  1940 more than 4 days 

win it several times and still not moving to the next episode 

updated everything 

1 device, iPhone, unresolved, keep installing and reinstalling but not working 

I am playing on two devices on Iphone.  I have completed level 2600 twice now and it will not let me progress through the road block.....

I have passed level 1025 can't move forward. Play on mobile  says it updated, but map looks the same

Please fix problem or at least tell us when we can expect it fixed.. Thank you!!

Issue since Monday night 4th september on android phone and iPad. Still not resolved. Have had no previous roadblock issues and I believe the app was updated on the Monday night when the issue started as prior to update I had been playing the next level. Profile stick on boat icon between 2135 and 2136. Annoying that no timescale has been given for resolution despite two emails to care questioning when it would be fixed. Really frustrated! 

1. 2 IOS, 1 Android (just played again when I could not move to the new episode but same problem) 

2. No, not fixed yet

3. The map changed twice, two more episodes

4. No

5. Mobile/iPad IOS, mobile android 

Using iPhone 7 and iPad Air

Recent update and map has changed

Can not advance level 1610 

Started 5 days ago

Update please!!!

Don't think this is going to be fixed!!

Playing on 2 devices

Not resolved

No Update

Map changed a few months ago

No previous issues

Iphone 5s and Ipad

Completed Level 2330 Four Times!!! tells me i have completed and i am number 1 on that level, i can see myself as having completed the level!!! can see next levels but will not move me on, 1 hour of lives wasted!!!!!!!

Playing on one device

not resolved

updated

i was a few levels ahead and did the update and went back two levels

no previous issues

iphone7

I have been stuck after beating level 2360 in candy crush for over a week now. I only play on my iPhone and I have tried re installing without success! Please help!

same issue roadblock at level 2705 (iPad and S7 edge)

Same problem here stuck on level 2735, updated I see other levels but I can progress. I'm on iPad and I phone. Uninstalled and reinstalled 

Are you still trying to fix this problem? We are waiting for very long time. You should say something.

I am blocked at 2735 and can't move on. 2 devices. 

3 devices nothingchanged all up to date stuck on level 2735 

Fixed now and playing on (already on 2741).  But I missed all of the great bonus trunks, star levels, and goodies during yesterday's outage/bug. Every Wednesday I look forward to these bonus plays to accrue more boosters. Yes...I know...spoiled whining! hahaha. 

this may help those who have access to a PC, official word is via their twitter that it is the mobile versions that have this issue they are still looking into with the road block, if you play the game via FB on a PC you will be able to move through the levels.

i dont have a PC myself so this doesnt help me in the slightest but thought it might be helpful to some.

Same issue, level 2736, roodblock not removed. 

Playing on iPhone 7 and iPad Air. Re-installed the game, no success. 

I have the same problem, stuck on Level 2735. I have message in left hand corner "closed for now". Levels beyond roadblock are showing, some with skulls, some blank.

Play on 2 devices,latest iPad and PC.

Problem not resolved on my iPad, can't check my PC as I am away from home on holiday.

Please fix asap.

I have this same issue.  Playing on an iphone and ipad.  Uninstalled and re-installed on the ipad.  That didn't help.

Playing from one device, the issue hasn't solved itself, I have updated in the past few days, playing on an iphone 7

Level 2120 

iphone 7 

updated when was the last update available.

2weeks without moving forward 

I have been suck for weeks....

Updated 

Iphone and Computer

I have never had this issue....

I have played level 995 for weeks but when I log back in it shows 995 again but has me at level 966

Level 1715. Two devices (android phone and android tablet). Don't recall a recent update or change to the map. Problem has been happening for 2-3 weeks now. 

Nope still not working - I only play on the FB desktop version and I am STILL stuck at the roadblock.

Stuck at 2765 on iPhone 7 and iPad.

iOS and pc 

level 2766

iPad Air, app updated to latest version, stuck on 2750. Revamped map had been working. First time ever stuck. Workarounds not working.

i resolved my issue by reactivating my facebook account and playing level 2751 on facebook. Passed that level then deactivated my facebook account opened my iphone candy crush app and it automatically went to level 2752

I have the same problem. I am stuck at a roadblock after level 2,735. I have tried logging in through Facebook desktop and it is stuck there also.

Still not fixed and now the same thing has happened to Candy Crush Jelly saga :( It has taken me back to level 60 - I am on level 271 and wont go past a roadblock.  Come on King Care get your act together.  I now have NO king games that I can play.

So odd, tried again randomly and it just happens to be working on mobile again!!! Thank you

This is an asinine, failed attempt by Candy Crush to simply admit they cannot keep up with its players. The peasants who work for King are incapable of keeping up with our puzzle solving skills and make our successful move forward, our own fault.  Sadly, I think King is Trump owned for obvious reasons.  I don't spend money on this game and knowing Trump is a silent supporter, I'll have the patience he lacks as a 5 yr old 

Am I the one who still cannot pass the roadblock? :(( Tried everything, still not working,not on desktop nor the phone...

This has been my issue as well I play through facebook on my laptop. I only get the roadblocks on the new version and then I have to switch to the old one and complete the same levels again and when I get past the roadblock  on the old version it will let me pass on the new. Its very discouraging.

I'm playing on a new laptop, and am also stuck at level 2855.  I've passed it several times and have waited a week, and it still won't let me pass to 2856.  The view of the screen HAS changed as of this morning, and my hammers/other tools are now at the left of the screen, instead of on top.  Other than that nothing else has changed, and it's not letting me play...cmon King.  Get this figured out so we can play!!!  

So this comment is a week old, when are you going to fix this issue ? I'm still waiting for a solution !

Only on one device.

The game is still not working.

I'm not sure but I think so.

No.

On PC, windows 10