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Candy Crush Saga Facebook Update

 

Hi guys,

In a few days you'll be getting an updated version of Candy Crush Saga when you play on Facebook.

The Game Studio for Candy Crush Saga has been working hard on updating the game to a brand new format, and we are soon ready to go live!

 

When will the update be available?

- We are planning on going live Wednesday 28th of June.

 

Will the game change?

- No. We have maintained true loyalty to Tiffy and her friends and maintained all elements of gameplay, boards, boosters and characters. Only the software engine behind the game has been updated.

 

Why the change?

- The current software engine will soon be obsolete and disabled in most browsers. You can read more about it in this blog post: https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 

 

Is there anything I need to do?

- No. The game will load and play automatically. However should you experience any issues then please go through these trouble shooting steps:

1) Clear your browsers cache. Old temporary files on your computer can affect game functionality. Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/ 

2) Make sure your browser has been upgraded to latest version. If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine.

 

Some practical tips for optimal gameplay:

Loading the game can take a few more seconds than normal. You can optimize the loading time by closing down unused browser tabs as well as closing programs running in the background. A fresh restart of your computer can furthermore give a boost in loading time.

 

Some game features are still being optimized to the new format. We have received some great feedback during the test phase and we will continue to develop new features in the game.

 

Should you experience any technical issues then please leave a comment and we'll do our best to help you get back on track :-)

 

Kind regards,

- Mark, Team King Care

 

Mark Hawk Asked four weeks ago Edited four weeks ago
This question has duplicates:
Featured Answer

Hello all,

Let me just say thank you for posting here and providing us with your thoughts and feedback about the HTML5 version of Candy Crush Saga.

This information is important to us, and what has been said will be passed forward to the relevant department.

I think it's important to remember that this change to HTML5 is still in it's early stages. Rome wasn't built in a day as they say!

I know that there are some features and aspects of the game that are not working as intended or are not available right now. I promise you that we are looking into your comments and we are on top of this.

There is a separate thread here for players who have lost progress due to the change:

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress

Then if you are having issues with the game loading, then please follow these steps:

1) Clear your browsers cache. Old temporary files on your computer can affect game functionality. Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/ 

2) Make sure your browser has been upgraded to latest version. If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine.

I can say that the Flash version of the game is still available on King.com for the moment, however we make no guarantee that this will not change in the near future. (On the site, you can synchronize to your Facebook account if you wish).

Thank you again,

Johnny

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Three weeks ago
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I can't believe you changed the game to these cheap looking graphics. Everything looks like the app and if I wanted to play on my phone I would. No way would I spend any money on this game its no fun to play anymore 

4 Comments
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Four weeks ago
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I agree. VERY DISAPPOINTED.
Coreena Lilly Three weeks ago
I will not be playing this anymore, the format is terrible
Denise Lego Three weeks ago
Biggest issues was that the phone app was always a few weeks behind, didn't give you double candies if you won like fb, didn't sync the boosters to what you had on fb, would glitch back to the top so you had to scroll back to where you were. The new FB version has a lot of the same bugs which made me not play the phone version
tinzac Three weeks ago
I hate it, no candy friends have to go one by one, the sound is not good when you do a good move, etc...very disapointed (sorry for my english )
Lucie Clément Two weeks ago

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Disaster. Always enjoyed Facebook version and hated mobile version. All the fun is now gone for me. I don't like: new sounds and effects (especially when Cake Bomb is detroyed, I miss the old one), graphics / resolution, not being able to see my friends' progress nor what type of levels (jelly, ingredients, mixed, timed, moves) there are in newest episode beforehand, all these fireworks after level is completed (previous music was great). Honestly - there is not a single thing I like about this game now. It got totally destroyed to me. I understand the need of changing software etc. but for sure game format could have been kept the way it was and liked by millions of people for last couple of years. Such a pity. I will not get convinced to play the new format, so apparently it's time for me to say goodbye after completing 2600 levels. :(

3 Comments
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Four weeks ago
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agreed, but they won't do anything about it. Change is not always a good thing.
Coreena Lilly Three weeks ago
Mirek, you're also on level 2600? Wow, I thought I was one of the only ones.The biggest gripe I have is the sugar track not getting double points if you beat the level. What a disappointment! King should bring that feature back asap!
David Yee Three weeks ago Edited three weeks ago
Agree with you. No double points. And when you play a previous level eg 1476 it goes back to new levels. I am fed up going back and forward. Used to look forward to Wdnesdays and new games. Now I just want to quit.
elk Three weeks ago

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I play Candy Crush on both my PC through Facebook and on my phone app.  I play the majority of the time on my PC and always preferred that version of the software than the phone app.  The graphics for this new version are horrible and do not fit right on the screen.  Candy Crush used to be my favorite game and I play it every day.  I also would buy lives and boosters but only when I'm playing on FB.  I will not be spending any more money and will walk away when my lives are used up.  Please go back to the pre upgrade version.  This is horrible.

1 Comments
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Four weeks ago
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And the boosters and gold bars have increased in price :(
Mags Three weeks ago

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This update is horrible.  Small screen...graphics aren't any good.  Need to go back to the way it was

1 Comments
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Four weeks ago
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i agree want it back the old way this is horrible who asked for this cant see where friends are nothing beyond a joke got stupid anser from candy send screenshot why then was told they cant change it i hope they can
allan.marry Three weeks ago

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Silly that you claim there are no material changes. Obviously there are. And most of them are disliked by the majority of gameplayers. Some of us will complain. Some of us will walk away. 

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Four weeks ago
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Bad bad bad move. If I wanted to play the garish mobile app version I would do so on my phone. I have yet to see one positive response to this move- there is a reason why people CHOOSE to play CC on FB- I fear you have provided a reason for millions of players to stop playing altogether.

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Four weeks ago
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This is a really stupid set up.   Hard to navigate.  I just want to post my DISSATISFACTION with the newest update to Candy Crush...June 28/2017. IT IS HORRIBLE.  bad bad move.   KING CARE YOU SHOULD READ THE COMMENTS HERE.  You may learn a thing or 2 from YOUR LOYAL CUSTOMERS, WHICH BY THE SOUNDS OF IT.....YOU ARE ABOUT TO LOOSE QUITE A FEW.   Me included. I only "joined" here to tell you of my extreme disappointment in the update. We all know you don't care about your customers......sooooo why do we bother.  I hate that you changed the fact that you can't hoover over the level to see if you want to "replay" a level. It use to show what the level was about. And if you do replay a level, after that it takes you back to you current level. Horrible.. If I'm "replaying" levels in the 700's and then it takes me back to my current level of 1100's.....and could you not have made the graphics smaller???!!!???!!!  (get the sarcasm)  Playing filed wayyyyyyyyyy too small.  I have my computer hooked up to my tv and now I have to zoom in on it to see it.  Overall a terrible update. 

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Three weeks ago
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Im upset that i cant move forward from 1100 to 1101.I keed repeating 1100 to hopefullly maybe it will go forward to next level ,it wont, How do i get it to next level? I did all that clearing history an stuff ,still wont work
Lysa Mar Three weeks ago

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I'm Totally Extremely Oppose because If HTML5 Versions (mobile) on Web then some of mobile mechanisms are still different like Blockers , Jelly , Swirls Candy Flowing Cascade Speed and Candy Frog mechanism etc. so I really I want to enjoy by Web Versions which not Mobile ones because it much like Copy it. so Web Versions is much much better than HTML5 (Mobile) so I do not let King to allow update this version on Facebook!!! or otherwise some of or most of them can be losing their interests.
1 Comments
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Four weeks ago
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Edited four weeks ago
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what is point of new game in candy spacedash a joke collected 5 not one reward got gold crowns for nothing calendar gone too want the old version back i cant get to king .com have tried i get no reply from king at all says go to king care big help not
allan.marry One week ago

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Uggh - hate it!  The game is tiny on my monitor, which makes it a pain to play.  If I wanted to play the mobile version I would use my phone.  Really miss the full version!

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Four weeks ago
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mobile bad too , cant go forward to next level there either ! , horrible an sad to nver play again
Lysa Mar Three weeks ago

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Same OS as the mobile - you just ruined the game as far as I'm concerned, not very happy and I'm on level 1815 ugh 

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Four weeks ago
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Shameful isn't it. So sad.
Coreena Lilly Three weeks ago

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terrible change, unplayable, slow on laptop to load, play....and it´s become more irritating than candy crash soda to play, well tried it twice and aborted each time......

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Four weeks ago
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WTF? I hate this new format! Thanks for ending an addiction to my used to be favorite time waster. I'm not playing this!!!

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Three weeks ago
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The "new" version on the laptop is AWFUL.  The mobile version is AWFUL; why move it to the PC?

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Four weeks ago
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i hate it also get rid of it or you will lose lots of players
allan.marry Three weeks ago

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Really not happy with this new format. I have been an active player for more years than I care to remember. Looks like it's time to move on!!

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Three weeks ago
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Forty years as a programmer and I have to laugh.  The engine caused them to change the graphics and game play?  They got rave reviews while in development?  Take a look at the comments here.  Somebody notify me when it is put back the way it was.  Until then I'd rather play Freecell!

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Three weeks ago
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I agree with everyone else, the new version is awful, it looks like the phone app, we all hate it, change it back!

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Three weeks ago
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Or you can let the user/players choose to play pc version or hp version.

The hp version in horrible & too slow to load (takes more than 5 minutes)

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Four weeks ago
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This change is terrible.  Why would you change it only to make the visuals WORSE and make game play so much LESS fun.  I hate it.

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Three weeks ago
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Will this game actually be a copy of mobile? If so, then I oppose.

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Four weeks ago
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I refuse to play. I've deleted all my other King games which are now also in the same format. I'm at level 1815 so I don't want to lose that but if they don't do something rather quickly, I'm removing Candy Crush. It's just no fun like this.

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Three weeks ago
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Change it back or I go.

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Three weeks ago
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This new up[date is horrible!  It is hard to navigate through the different areas of the game. It has taken away the competition I enjoyed with friends.  I can no longer look to see where my friends are and I miss the "winner" of the different areas.  If this does not change I will not be long for playing this game.  The new graphics are cheesy, not they were high class before, but it had some sort of a story and it is now hard to tell who is in what area. Please change the game back to how it was using the new software.

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Three weeks ago
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I am on 2610 so obviously I play a lot.  I don't mind waiting until you fix a new level that is impossible to beat but this new format is awful!  It looks childlike, has awful sound effects, and ease of use is terrible.  The playing board is too small, I can't tell how many lives I have left while playing and overall is a very crappy experience. The explosions are no longer fun and where did the ability to go down to past levels go?  I have to scroll all the way now? I used to be able to hover over past levels on the map to see what the board looked like. Looking at the symbols for each level on the map, you can't tell what type of game it is...timed etc.That is gone as well!!!

Adapting to new technology is acceptable but this ruins the entire game and makes it more difficult to play.  I will never threaten to quit playing but if you don't change it back, I have a feeling I will slowly get frustrated and play less and less until I don't miss it anymore.

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Three weeks ago
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I AGREE WITH U TOTALLY. I AM ALSO ON LEVEL 2610,SO OBVIOUSLY I PLAY THE GAME A LOT AND LIKE U POSSIBLY I WILL START PLAYING LESS AND LESS
Rita Ghanshamdas Three weeks ago

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Awful. Disappointing. The graphics are cheesy and the game is too small. Don't even feel like playing. And to increase the cost of gold bars means if I do play, I won't be buying any. 

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Three weeks ago
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The new look is terrible! The game area is much smaller and looks like a game that would be played on a phone and not my laptop. You say that nothing about the actual game has changed but everything has changed! The "track" has completely changed...I've no idea where I am now as I waiting to move to a new zone but can't find my "place" from before it suddenly changed yesterday. Reading all the comments I'd suggest that you do something drastic pretty quickly as you are losing players fast! Change for change's sake is always a bad idea and I wonder who these brilliant tech experts are who come up with these stupid ideas.

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Three weeks ago
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I lost all my messages, and friends are not sending lives. I HATE what you have done to the PC game, not to mention it is sluggish, I'm on level 2390, and I am done!

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Three weeks ago
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Terrible, small, slow.I'm at level 2599, but I'm stopping now

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Three weeks ago
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This version sucks and I enjoyed playing the game such ashame

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Three weeks ago
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Disaster! The previous version of the desktop computer was much better. This is immeasurable, very slow loading ... return the old version... I'm thinking of discontinuing playing because this new version is very upsetting. :(

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Three weeks ago
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After many thousands of games- you lost me. New version is the WORST

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Three weeks ago
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This is a complete disaster.  I'm Level 1392 but if you stick with this interface, I'm out of here.  I get it that there are flash issues, but this fix is completely unacceptable.  Show a little respect, OK?

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Three weeks ago
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plz change it back, it's the worst version.

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Three weeks ago
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Why? You just ruined a perfectly good game. What a dumb move! It's horrible now. Just horrible. You're not going to change it back so I'm done. I loved this game. What dummies

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Three weeks ago
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UGHHHH!!!! Just getting used to the candies looking more intense on the phone and now this!!!! My grievances: 1. can't see what level number you are playing while playing2. more expensive3. can't see how many lives you have left4. can't see

1. can't see what level number you are playing while playing a level

2. more expensive

3. can't see how many lives you have left while playing a level

4. can't see "champions" of the worlds

5. small format    6. touch screen on computer doesn't work as well (have to click each indivdually as opposed to a swipe which works on iphone as well as old format)

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Three weeks ago
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Agree with all your points
elk Three weeks ago

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Can you please do something about these new graphics? Literally nobody enjoys them. Nobody. You are surely going to lose players this way. The old graphics were perfect, crisp, beautiful and they made the game stand out amongst tens and tens of similar games. The new ones look cheap, mundane and dont work better. At least give us the option of alternating between them, please.

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Three weeks ago
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"The Game Studio for Candy Crush Saga has been working hard on updating the game to a brand new format, and we are soon ready to go live! " I think you should fire them all. If the new lay-out is what The Game Studio has reached after hard working they should be ashamed. I understand why you need to change but why do we get such a bad alternative. The "play field" is very small, while I'm playing I can't see the lifes I still have. It's just like if you copy the app to the pc. It's no more fun to play. I think you're developers can more than this. 

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9 Likes
Three weeks ago
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Hate it
Aquamedic9 Three weeks ago

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Please bring back the old version for pc..... please.... please please... Allow us to have the option of the old version, this version works well for android but for pc is very slow, there is no way to ask life for friends  game ..... the sound is very different .... please ... i vote for the old version..... i saw somewhere here that gameroom has that, but i couldn't find. help me.....

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Three weeks ago
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What on earth have you done? Who advised you that these changes were for the better - 6 year olds? Is there nobody working alongside you that said maybe you should try it out first and get feedback? Went onto Candy Crush yesterday and I thought there was a mistake. The new format is too small, too childish and the visual effects are awful. It's like playing a child's game. I have played for a few years but I'm done now unless there is an option to choose the old format. What is even worse, is that there will likely just be a general reply and nothing done. Head in the sand. RIP Candy Crush.

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Three weeks ago
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I am not able to use my touch screen on the updated version of Candy Crush.  I can use the touch screen on dialog boxes in the game but not on the field of play itself.  New version is also difficult to see and I can't see how many lives I have left.  In my opinion, this was a poorly executed update.

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Three weeks ago
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Wow, the reason I can't play on a mobile is because it gives me motion sickness and vision problems.  So thanks guys I now have both again with this new version on the PC. All my hard work is now over as I can't play because of the 'App' look.  Why couldn't you have given the option of opting out. So very very angry!!!!

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Three weeks ago
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Haven't heard anything from King....that alone would make me stick it out that they were at least trying to deal with their customer concerns. So....I guess that's it. Was a magnificent waste of time anyway. I'm removing Candy Crush.

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Three weeks ago
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Will there be any changes to boosters and lives? Eg will you be able to carry forward messages like you can on mobile? And will the levels always be the same as mobile, which they are not always at the moment.

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Four weeks ago
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I'm speechless at how bad these changes are across the board.

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Three weeks ago
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No no no!!! This gives me headache after two minutes of playing. It is blur, ugly and small.

Please give us an opportunity to choose between this and the old version. Otherwise I can't play anymore. I am on level 2601 and I have payed a lot for this game during the past years.

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Three weeks ago
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oh what a surprise! gold is more expensive now! $1.99 for 15 bars whereas before it was 10 bars for .99. Who could have seen this coming as a money grab!

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Three weeks ago
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I've joined to see what has gone on, updated version. Ive got black background so can't see jelly.

I ve cleaned cache and done a hmtl5 check "460"!! Cleaned cache !!

So unless you can tell me why I've got a black background  I'm gone  !!!!

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Three weeks ago
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Haha, well theyre already costing themselves money. People not playing. Also, I was one hammer away and WOULD have got it for the old cost of 1.99 for 19 gold bars... but now 1.99 only gets you 15 gold bars. Thats what you get for being greedy!

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Three weeks ago
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Hate it! Played Candy Crush Soda a long time and love it, but, now it will not even load with out freezing up. Put it back to the old way.

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Three weeks ago
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thank you for the link https://apps.facebook.com/candycrush/?ccsfallback=true. without this i am unable to play on fb. the new format takes ages to load and then plays in slow motion. it would be impossible to play a timed level on it. i will play on this link until they take it down and then candy crush will be removed from my fb

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Three weeks ago
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HATE this format!!  It's the same as the phone app and that's a sorta bare bones kind of app.  There's no excuse for this on a regular computer!!!  Plus, it takes between 1 and 2 megs for this game to load and in the meantime, my other apps are stalled whilst waiting for this awful "new" format to load.  Change it back.  I hate this format!!!!!  Get with it, King.  I haven't seen one positive comment on this format.

Not only that, but once the infernal game loads, it takes about 500K of memory whereas the old version only took 300K on average.  This is worse than Gardens of Time and Gardens of Time at least has a reason for being a memory hog - all those graphics. Candy Crush can't even claim superb graphics.  This version is a step backwards.  I'm on level 1400, so I play a lot and this is such a disappointment to have a "new" old version rolled out.  Who are you kidding, King?

Just finished a level and the memory load on my computer shot up to over 2 megs - ridiculous for this game.  It's still at 800K now.  I won't be playing this version much now that it has been ruined.  It's not only lame graphics, but it's a memory hog.  

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Three weeks ago
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yes, I do know the answer, King just screwed the pooch with this new version.

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Three weeks ago
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TERRIBLE!  Change it back!  At least I can stop playing now and get my life back...

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Three weeks ago
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OMG I can't even get into the game at all -_- not everyone has new computers/high speed internet! The old version was perfect, why the heck would you even change it? I'm deleting this app, it's a waste of time waiting for it to load.. I already deleted Soda saga long time ago too, goodbye Candy Crush :(

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Three weeks ago
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oh wait I saw someone posted a link to the old version in the Facebook chat https://apps.facebook.com/candycrush/?ccsfallback=true guess I'll stick around and play from here (until they remove this version or the link doesn't work anymore) :/

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Three weeks ago
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Edited three weeks ago
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still doesnt work, I tried everything, Im unable to move forward to next level , on pc an mobile. No more Candy Crush i guess .
Lysa Mar Three weeks ago
Thanks for that, at least I can play now. What an awful "update"
Janet Sinton Three weeks ago
Thanks! I can play the real game now. I can advance to the next level too, thank goodness.
Pat Bell Three weeks ago

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Thank you Thank you Thank you to who ever found this link https://apps.facebook.com/candycrush/?ccsfallback=true I am so HAPPY to be able to play the old version!  King - please leave this link alone and let us use it.

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Three weeks ago
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internet explorer will let you play old version :)
Diane Bruce Three weeks ago
Happy Happy Happy that I saw this. Played this evening and everything back to normal. Long may it last
elk Three weeks ago
yeah hopefully they won't remove the old version (and if they do I am really deleting this app). Although something odd happened, I clicked on the app button and it led me to the original even though it's supposed to go to the newer one? But when I cleared my cache/cookies it went to the new version again. That was weird
cherryblossoms Three weeks ago
Thank you for finding this old link. Finally, I can play the old version again. Hopefully, King will go back to the old ways.
Cici Two weeks ago

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PLEASE CHANGE IT BACK TO THE OLD VERSION .... or at least let your loyal customers know when and if you can change it back ... not just ignore us ... read all the posts .. everyone is complaining about the new version ... it is horrid ...

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Three weeks ago
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The latest changes are awful.  The graphics are juvenile and all the graphics appear to be 3 times larger than they were before, which on the small scene of a mobile device is just ridiculous.  I've played all the levels, so while I wait a week for the release of the next Episode, I often play for candy drops and the challenge of trying to beat some of the harder levels - but now I notice that candy drops have been removed from almost all of the levels I enjoy playing.  I've pulled up the game 3 or 4 times since the latest changes were implemented, and with one look at the screen, I shudder and shut it down.  Any fun I had in playing has been taken away with these changes and the awful appearance of the game.

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Three weeks ago
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The old version is now automatically loading first time. Brilliant!!! I hope I never see the new version again.

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Three weeks ago
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I'm at level 1605. I stopped playing for a couple of weeks and logged back on to find the game destroyed! All the beautiful graphics are gone. Why? Good things do NOT have to change. You should fire your graphic designers and their boss who approved this. IT LOOKS TERRIBLE. It definitely takes the joy out of playing. I play on the PC so I don't know what the other versions look like. PLEASE bring back the old version. I am an artist and I appreciated the artistic quality of this game. I only played a couple levels just now. I am sure I am going to discover more I don't like. I didn't mind paying a dollar now and then but now I am not going to pay a cent when I play. If my session ends, it ends. If you fix it, I will gladly go back to paying for boosters now and then. Next time, consider your audience, your customers, before making changes!

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Two weeks ago
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Also, you can't "multi-accept" when people send you lives over FB anymore (previously you could click 'accept' multiple times with the same free life invite - now you only get one at at time)... also the wrapped candies don't "re-wrap" - if they are going off and an "X" pattern forms, it will just evaporate, not create a new wrapped candy.  Sucks all around.

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Three weeks ago
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How can u go forward ? i finished 1100  20 times to see if it will go forward to 1101 an it wont ,This totally suks, .hook players for years on this game ,then u crash it an its gone for everyone ,, nice going. 

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Three weeks ago
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finally got into the new version today and with all the lag it took me like 20 minutes to play/complete a single level! The graphics look more similar to Soda Saga, with no quit button. I didn't care about the music/sound effects since I don't even turn on my speakers anyway, but if I really had to I would just right-click and mute my tab (it's faster than using the game settings) also the hammer/lollipop looked really lame compared to the original one, it looked like it got smaller? I guess the only thing I liked was the new design of the marmalade (the orange stuff covering the candy) not sure about the other blockers' new designs since I didn't have the patience to sit through another level

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Three weeks ago
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You can go back and play on the old version at the link  https://apps.facebook.com/candycrush/?ccsfallback=true.  That's what I'm doing.  I don't know why everyone is so upset about the upgrade.  It looks exactly like the version on my Kindle and the app on my desktop.  The only antiquated one was the one on Facebook.  I prefer the old version though since it is the only one that will allow me to respond to friends' request for lives.  I don't have that option anywhere else.  So, I guess what I'm saying is that since I play in 3 different places, leave the one on Facebook as it was, not the new version that is identical to all the other places.

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Three weeks ago
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The new version is horrible, but has killed my addiction. Thank you! Some of the things wrong include: too long to load, have to remind it to mute each time, small screen, no peer to peer contests-champions, no indicator of goal for level... Whoever decided the #1 Facebook game needed an update, never played the game. In fact, whoever helped with the game show, never played the game!

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Two weeks ago
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I play on a MAC using safari 10.1. cleared the cache and it works now. as well scored a 409 on the compatibility. 

Just cleared the cache on all the facebook only.

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One week ago
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Thanks I already have the 4 fb with the new version the only thing I can not ask for are lives

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Three weeks ago
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Where has the pink wheel gone. The one that creates three striped candys in the direction you move it. I can't select it in the games where yo have to collect cherry's, nuts, and jelly. In the levels where I only have to collect cherry's and nuts it is available.

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Three weeks ago
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does this link allow you to advance?

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Three weeks ago
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Have tried it and I have advanced although one person said he/she couldn't.
Pat Bell Three weeks ago
Yes, you can advance.
CaribbeanBlues Three weeks ago

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I just found the link you posted by someone is good but that link goes you back to flash version? If so, then I'll use it when I need the flash version again. But now, even if that prefix is not included, it sill loads game in flash. Any user experienced this?

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Three weeks ago
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Yes, HM100, I can only get the flash version now. Also agree with Coreena Lilly about the new version problem when replaying old levels. It takes a long time to scroll back to the good sugar drop levels and when you do one it plonks you back to where you currently are, meaning you have to do all the scrolling down to get to another good one.

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Three weeks ago
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I know that one blogpost said that transition from flash to html5 would be done on Wednesday 28th june as I know but to all players and no turnback to flash one unless used king.com site to play it. But I found it has some unofficial lies.
HM100 Three weeks ago
mmm
Freno Federico Three weeks ago

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Seizure inducing animations in the new candy crush format need to go.

Please make an option available to turn off all flashing animations in the new candy crush format, like the bubbles that are constantly dancing on the left side of the screen and the white fireworks animations with every successful move. I can no longer play with these in my peripheral vision without becoming dizzy. I could not play candy crush soda or dreamworld because of this same reason. I played only 2 games and ended up seeing stars the rest of the day. I know many people like the new features so just an option to turn them off would be wonderful. Thanks.  

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Three weeks ago
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hahaha
Freno Federico Three weeks ago

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Why did you remove the option to send lives when you upgraded?  That was actually the only place that I could honor the request sent me for help with lives.  The app will have the number of requests; but, when I click on it, there is nothing but this new upgraded Candy Crush Saga and no option to send the lives requested.  Please put that feature back in.  I've sent email but no one seems to understand my problem.  Geez!

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Three weeks ago
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Must be your browser's problem
Freno Federico Three weeks ago

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I have just finished level 1760 since the up grade and now l'm stuck l can't cross the bridge nothing is happening

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Three weeks ago
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I got HTML5 version. However, when my browser was suddenly closed down, I restarted and saw that it was changed to Flash version. Is this an issue if the computer is overloaded?

One more thing, Candy Crush Soda got HTML5 version, too.

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Three weeks ago
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yes
Freno Federico Two weeks ago
I'm so confused. I plyed a few hours ago and it was the HTML5 version...the newest updated one that looks like the cel phone one.....and now I just went back in and it's the old FB version???!!!???!!! Which should it be??? I thought the old version had to be done away with as the, (yadda yadda) ((lol don't know what they call it)) is obsolete. I'm so confused....... I actually got use to the HTML version and it had some other traits that I liked better than the old FB one. Someone please help me!!!!! hahahahahahaha
Coreena Lilly One week ago

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My three biggest gripes about the update are 

1) Sugar track doesn't double if you beat a level. Please bring that back asap.

2) Some levels are hard to "grip" the candy to make your moves whereas some are easy. All the snazzy graphics won't make the playing experience better.

3) To end a game, I have to press three times on the "End game" button. Update is completely useless.

If I can get 1) and 2) fixed tomorrow, I'll be a happy camper. Thank you for listening.

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Two weeks ago
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And apply them to the mobile ones
HM100 Five days ago

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i have a problem with the gift box..it only lets you select 5 to send a life back..i have almost 200 items in gb..the only ones it lets me send back are the pink requests..why is that..?

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Two weeks ago
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Sono arrivata alla stazione dopo il livello 755.Seleziono le persone per avere il via a partire ma continua ad apparire questa schermata "IMPOSSIBILE CONNETTERSI A FACEBOOK".Come posso fare?I got to the station after level 755.Select people to get started, but this "FACEBOOK CONFIRMED" screen appears.How can I do?

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Two weeks ago
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I have to denuciate matias sgherza he has just hack the game

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Two weeks ago
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Okay.   Sooooooo, what's going on here.    I played a few hours ago and it was the "new HTML5 version"...and I just went back into FB and it's the "old flash version"...    Is it my computer or is it Candy Crush????      I actually got use to the newest version...hahahahaha....(you can actually acquire lives and not loose them....and....you can scroll back down through the levels WAYYYYYYY quicker oh and you can send lives to your friends much easier).o, right now I'm not sure which version I should have and if it's my computers problem or did Candy Crush actually get changed back????I thought it had to go to the newest version HTML5 as the  current software engine will soon be obsolete and disabled in most browsers???!!!???!!!

Can anyone let me know which it is??????I'm so confused.......

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One week ago
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I don't like the new graphics or sound effects, plus the game is now faulty. If you make a 5 in a line at the same time as using a special candy you don't get the 5 in a line candy. that's a fault in the game that wasn't there before.

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One week ago
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I hate the new Candy Crush design ~ it's horrible, I can't use my touch screen anymore, it's super small, what a disaster. Very disappointed

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One week ago
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I just have a black screen since the change. I have done all the suggested things to do and it is still black. Really aggravating! Oh well I will just delete the game. Less space used on my PC

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Six days ago
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Do you know the answer?