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Candy Crush - HTML5

Hello all,

I would like to give you some information as to why the appearance of the game has changed for some of you.

Traditionally, Flash has been the standard software on which the games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.

Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5.

Here at King we also in the process of moving all our games onto a HTML5 platform.

You can read more about it here:

https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

During this transition certain browsers, e.g Internet Explorer and Safari, may experience temporary or permanent issues in loading the game. We recommend using Google Chrome, Mozilla Firefox or Opera to ensure a smooth, playing experience.

You can download either of these from the following links:

https://www.google.com/chrome/browser/desktop/index.html

http://www.mozilla.com/firefox/upgrade.html

http://www.opera.com/computer

The transition to HTML5 might also mean that certain features will not be available for the time being.

Kind regards,

Johnny

Johnny Ryall Asked seven weeks ago Edited seven weeks ago
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sorry but if that is meant as an upgrade then I want a downgrade, please!!

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Seven weeks ago
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I guess I am stuck with the new "mess"_want the old computer version back__new on my computer is just like the mobile version which I don't play unless away from home_
Sandra J Bergman One week ago

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Change it back to the larger screen format. The game as it is now looks like a cheap version of the game !!!

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Seven weeks ago
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Concordo plenamente, essa versão esta horrivel, estragaram o jogo, parece brincadeira de criança, se foi para melhorar, só piorou!!!! Quero o antigo que eu adorava...
Ciéli Merka Seven weeks ago

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Please go back to the old format the new one is inferior, and asking friends for lives doesn't work.

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Seven weeks ago
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I have Chrome and my game updated. It is way too small and I am no longer offered candies. This may be the end of playing for me. It is no longer fun.

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Seven weeks ago
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Я играю на ПК, Сейчас игра стала после обновления УЖАСНОЙ!!!!!!! у меня на экране мобильная версия!!!!! Я не могу отправить жизнти моим друзьям!!!! Формат игры не удобный!!!!!!!! Игра виснет!!!! Поменяйте её на старый формат!!!!!!!!
Olya Litanyuk Six weeks ago

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This new format is trash. I have a 17inch screen and the game itself is played on a tiny proportion in the centre of the screen. Its blurry to look at, it doesnt function properly - my pc  mouse is a nightmare - just highlights the rest of the screen that isnt the game half the time --  and once again the ability to play for candy drops has disappeared. If it aint broke, dont fix it. Stop messing about with it. 

4 Comments
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Seven weeks ago
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i agree with this answer...the game is too small now..if you wont change it back to its original size and structure..i will just have to quit playing it and i really like the game..please change back
Ms Elizabeth Seven weeks ago
its totally unplayable now but what I dont understand is why MY game is affected but NOT my husbands and we use the same PC! i dont remember it updating so i dont know what is going on
Koolbabe Six weeks ago
I will not be playing this version of Candy Crush...this is the absolute worse thing that they could have done. None of my boosters remain, can't request lives, total rubbish...at least it ended my addiction :/
Becky Mauk Six weeks ago
Are you playing the game in a browser? Do you have Windows 8 or 10?If you said yes to these questions, then why don't you go to the Windows store and download the Windows version of Candy Crush Saga? When you launch the windows version you can log into your King account to set the game to you current level. You can also log in to your Facebook also. Go to the lower left corner of the first screen and click on the "gear icon" to bring up the Options, Click on the King icon to log into King or click the F icon to log into Facebook. You will have 0 boosters though since boosters are stored on your device. When you run the game, at first it is not in a full screen mode, all you have to do is press "F11" to switch to a full screen.
Rokoban Man Five days ago Edited five days ago

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Hi Jonny this is the same rubbish response you, or someone from King, rolled out weeks ago. Its a nonsense, just put Candy Crush back as it was earlier today.  In fact Im minded to report your reply as an abuse to eveyones intelligence !

6 Comments
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Seven weeks ago
6 Comments
Edited seven weeks ago
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Hello Jeanette. This is a change in technology that needs to take place. If we do not move the game over to HTML 5 then it will no longer be available. Therefore we have to adapt the game so it's appearance will change as we update it.
Johnny Ryall Seven weeks ago Edited seven weeks ago
Hi Johnny, you said this weeks ago and then changed the game back to its original format. My husband's version is exactly the same as its always been.... so what you are saying is rubbish. Its present incarnation is an abomination, unplayable and no fun. I only "play" the game now by making one move then quitting. Its the only way to send back my friends' requests for a life. I am unable to return them a life until I am below 5. Jeanette
Jeanette Joyce Seven weeks ago Edited seven weeks ago
Johnny you know that's not true. My husband's version is the original one... no changes at all... so just change it back please. (Oh and why did the administrator choose not to publish my previous, very measured and honest comment?
Jeanette Joyce Seven weeks ago
This is the same for me, my version is changed and my husband's is the original one. Please change it back, this new version is not good and I expect it will stop me from playing as it is no longer fun!!!
BGosse Seven weeks ago
Johnny is dreaming, it's crap.
Mark Phillips Six weeks ago
If you are changing the format...why is it only for some people? Rubbish is the correct word for the new format...and your answer!
Becky Mauk Six weeks ago

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I'm wondering about sending and requesting lives with the new format - when I click on the ask friends a list of random friends come up - I'm not even sure which play CC and which don't.  If I try and type a name in the search field of some of my friends who send lives back and forth they aren't even listed.  We are used to being able to request and send any time and now I can't even find them - which - with new levels out today - is very annoying.  I hope sugar drops are coming back soon.  also - its pretty glitchy when I'm playing - my desktop, windows 7, chrome - latest version.  I never played CC on my phone cuz I hated how it was - I guess now I don't have a choice but I hope you can make it better - especially the sounds which are totally annoying.

2 Comments
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Seven weeks ago
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Same here :(
BGosse Seven weeks ago
Exactly - the old format let you select just the people that play candy crush - no I can't request because I don't want to offend the people that do not want to get these requests. ;-(
Suzanne White Four weeks ago

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I have four accounts.. all played on Chrome and only ONE [the one where I am at the highest level] has been changed to the "new" format with no wheel and no collecting sugar drops plus a tiny screen. I will quit Candy Crush if they don't change it back.  Total bs..

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Seven weeks ago
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PS... so I switched to Safari and it's STILL the old format.... for now. If they switch that to HTML5 I am done.
Liz Seven weeks ago
PLEASEEEEEEEEEEEEE bring back the old version, too childish
Diane Hanly Five weeks ago

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We ll tired different browsers screen is still small.the tech is not listening is it time to trash King Games?

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Seven weeks ago
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Hello. This is now the design and look of the game. As mentioned in the main post, the appearance of the game has changed with the move to HTML 5.
Johnny Ryall Seven weeks ago Edited seven weeks ago
Johnny, your comment above says that during transition, certain features will not be available for the time being. About how long does that mean? It really isn't any fun playing without those features. Thanks.
Connie Clark Six weeks ago Edited six weeks ago

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bring back the larger format!!! the damn thing looks tiny !!!  even on my larger monitor,, it looks like im playing the app version on my phone

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Seven weeks ago
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i liked playing the game with it showing lives and the countdown clock this is gone from main game ,the reason i didnt like playing on my phone was because of the layout and now if i access from fb it looks like the phone game ... i dont want it changed ,please fix it to some better user friendly layout .. also annoyed looks like rewards every 3 lvls is gone too 

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Seven weeks ago
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Same here :(
BGosse Seven weeks ago

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This is clearly a launch of a redo, since it is active in both Firefox and Chrome.  Even with a Firefox refresh, I couldn't get the game back to the old way.  The new way, the music sounds terrible, the visuals are cheap, and the game play isn't smooth.  No more Candy Crush for me.

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Seven weeks ago
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I've never used anything but Google Chrome playing Candy Crush Sage. Yet when you made your changes, nothing is working any more. It tells me it is a problem with Flash - but Flash works elsewhere. I understand you are switching over. If I can't do that easily or without hurting other things I'll just have to walk away I guess. But Google Chrome does not automatically work. I rarely can get or send any help to friends as I could before. Only occasionally can I spin for items. The game is barely functional any more.

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Seven weeks ago
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New format is too small, it cause eye strain. will it improve? if not i will give up.

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Seven weeks ago
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Checked the game today, and the old version is back.Lets hope it's permanent.
Alison Vessey Six weeks ago
I check everyday...I hope mine goes back to the old format...
Becky Mauk Six weeks ago
Now the new version is back again, terrible. Time to give up!
Alison Vessey Five weeks ago

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My answer is I'm out. This is BS! My HTML5 score is 519 out of 555. I use Chrome. I'm done.

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Seven weeks ago
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I'm also using Chrome and have the exact same score as you. I have had problems with HTML5 with other sites and have found it's unreliable compared to Adobe Flash.
Kevin Jenkins Seven weeks ago Edited seven weeks ago
Agreed Kevin. Flash is certainly bot the best thing out there but beats the hell out of this current "Upgrade". Complete rubbish.
Mark Phillips Six weeks ago

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My game changed under Chrome so I checked Internet Explorer and it is the older version with the sugar drops, dreamworld, etc. So I guess I will use IE to play Candy Crush. If that one changes I am out.

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Seven weeks ago
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i did that myself ,sooo glad ie has the style i love ,i play it until lives gone then go back to chrome and have full lives on chrome but i still dont like that layout ,but nice getting ten goes at a time on a lvl lol
Jill Hill Seven weeks ago

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I've actually been looking for a reason to quit this game. Gonna use up all my stuff and say goodbye. Nice one King you jerks, you certainly have made a grand stuff up.

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Seven weeks ago
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PLEASE go back to the old version. Making the effects possibly seizure-inducing has nothing to do with flash. The update is atrocious, juvenile and nauseating. 

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Six weeks ago
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I can't play on this small screen size. Please tell me you are going to fix it. Also why did I lose the helmet I had yesterday when I opened the game today on my iPhone? We work hard to get these boosters and it is really frustrating when they just disappear for no reason

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Seven weeks ago
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I AM using Chrome.  Same situ as everyone else.  Bring back full screen.  Also, bring back ability to ask "Candy Friends" for help unlocking episodes.   Currently it only gives me a few of my Facebook contacts at a time, most of whom are NOT Candy Crush players.   

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Seven weeks ago
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Same here and need an answer.
John Fee Two weeks ago

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The new version is worse. In what way is it a better version? It is frustrating to play Candy Crush now and keeps crashing. keep it up and you will lose players. Why fiddle with something that worked great for a terrible new format. Get your act together :(

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Seven weeks ago
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It is now more often unavailable than available. The fish swim so slowly across the screen I have time to go to the local pet shop to buy one whilst waiting. No more sugar drops. no way to give friends lives ......  In what way is this an improvement?

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Four weeks ago
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Excuse me, but the purpose of an upgrade is to make something better. Now, the version is the worst you could have. Very poor and bad quality. This means clearly that you don't care about the people who play the game and most of them are complaining. I suppose that in the next days, if you don't have a solution, most of us are going to stop playing. We want to turn back into the latest version. That's a shame. 

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Three weeks ago
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I understand the switch to HTML5, however, with the switch, I lost my owl night levels. Has that part of the game been deleted? Also, a local friend has not had any changes to her formatting, but she uses the same browser. This seems quite odd to me.

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Seven weeks ago
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As temporally solution, play the game on king.com
When you play the game on King...your friends are gone...even when you sync with your Facebook game. How is that a solution to any of the above problems?
Becky Mauk Six weeks ago
Exactly, I also asked a friend and she hasn't seen any change in Candy Crush Saga. Was away and didn't play for 2 weeks and then "shock and awe" what happened. Someone else mentioned the new graphics make the game childish. I am really disappointed, this may be the end for me playing this or any other games
Diane Hanly Five weeks ago

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The new version does not have sugar drop levels.   The graphics lack definition.   Options do not stay set so I have horrible music and sound effects every time I enter.    Only a fraction of the browser screen space is used. (Yes I know I can enlarge each time, but you gotta be kidding - I'm not gonna do that!).   The look and feel is similar to the (inferior) tablet version.  Oh - and I'm on Chrome.  It's not the browser that's the problem.   It's the inferior craftmanship on the switchover.     I'll check for a few more days - and if it doesn't revert I'm out.   Probably a good thing for my life.   Sell your King stock :-)

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Seven weeks ago
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Edited seven weeks ago
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Same here, very frustrating!
BGosse Seven weeks ago
Horrid change, I really hate it
Diane Hanly Five weeks ago

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I increased the screen size, it's the graphics that are rubbish, seems no one at King is listening. Only when they start to loose revenue will something be done?

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Seven weeks ago
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Well that's the end of candy crush for me, as I can't play anymore because of this useless downgrade the game will not load.

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Seven weeks ago
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terrible terrible. Why change before testing - This is so annoying as the screen is so small, there is no way to change to large screen and not all friends show up

veryyyyyyy disappointed

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Six weeks ago
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What happened to seeing who has the most stars in an episode?  This is a horrible change.  Go back to the way it was.

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Six weeks ago
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Please, go back to the old version, the original. This new format is terrible. So stressed. It's not funny.

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Four weeks ago
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I'm an IS project manager, so I understand the need to move away from Flash. However, it was short-sighted to not have any usability experts test the game before rolling it out. What works on mobile rarely translates smoothly to desktop - that's why responsive is the new standard. The game does not resize well to larger browsers (the board remains small and blurry) and it's lost functionality, like notification of how many lives you have left during play. I cannot imagine this meets accessibility/ADA standards in the US. Also the captcha on your Contact Us is broken. If you use SmartForms, the newest version will correct the captcha issue, I recommend fixing it so users can send feedback privately instead of publicly which can only cause you to lose users.  

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Four weeks ago
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what a shame - total rubbish and ruined the game for me - hopefully if enough people complain we will get it all back to normal again - enjoy CC but if this stays the same I will be leaving sadly.

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Four weeks ago
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I have just logged onto Internet Explorer ( I use Google Chrome) and it is playing as it used to on there - so I am playing it now on Internet Explorer. Have a try - it worked for me and so nice to see it " normal" again!!!!!

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Four weeks ago
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I only use IE and it is not the "old" version.
Pat Dancz Four weeks ago

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KING CARE, WHAT SHOULD I DO TO GET BACK THE OLD VERSION CC IN FACEBOOK,?HELP HELP HELP!!!

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Three weeks ago
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King, what the hell have you done to Candy Crush Saga? Since you changed it, it hasn't worked properly at all, in actual fact it is deplorable. I play through gameroom & Facebook and both are now total crap! No more gold bars, no more treasure chests, Odus the owl has disappeared, when I run out of lives and go to ask friends it doesn't list my fellow CC players but just random non players. The spin wheel doesn't move. I got up to a reasonable level of 1124 and it doesn't post to Facebook timeline once I complete a level anymore. So what's going on? I asked a similar question the other day and got a reply which was just a load of tripe really about Google Chrome browser and then you blamed it on flash player, then my internet speed and tons of other non relevant excuses, basically anything but the right answer and I find this an insult to my intelligence. Because the real reason is that you've screwed it up completely. I play on Mozilla Firefox as well as Chrome and every other page and non king game works absolutely fine. So the problem lies with you changing the format. Please change it back to how it once was; a game loved and played by thousands of intelligent people otherwise it is time to walk away for me after all the hours and hard work we put into playing this game. It was fine as it was so why go and ruin everything, what an idiot.

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Two weeks ago
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Forget it, no one will answer your question, they don't, never will. 

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Six weeks ago
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Johnny, you say above that the transition to HTML5 might also mean that certain features will not be available for the time being. Most of them are not available so what does "for the time being" mean? How long will that be? The game is not fun without these features so I sure hope we get them back real soon!

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Six weeks ago
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I'm having the same issue - we have two accounts and both use Microsoft Edge.  With my account when I loaded the game, it looks like the mobile game, my husband's account is still the original format.  Same PC, same browser.  I do not like the mobile game format. I want the original back!

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Six weeks ago
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OK, so most of us know this is now total crap on the PC. Still fine on my iPad, but I mostly play on PC. I can't see lives left, I can't see so many options that I previously could. It's a complete and massive FAIL.I can't swap a candy without a circle with a cross through it appearing. If I enlarge the size (as pathetically suggested) it lowers the resolution and staggers the game play.WRONG WRONG WRONG King. You stuffed up. ADMIT IT AND SORT IT!

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Six weeks ago
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As of today, Candy Crush looks like the HTML5 version has been updated.  It is better than the 1/2 screen and bad music from last week.  HOWEVER, the playing area is too small compared to the overall game layout, and the movement of the game is not nearly as nice as it used to be.  The game is now tolerable, but it isn't nearly as fun and smooth as the old version.

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Six weeks ago
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my sounds are still awful though - at least for me sugar drops are back - but I also lost all the lives in my envelope
eugene Six weeks ago

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Hello,

I was playing Candy Crush on my Facebook account, using Chrome, then Mozilla (because CC was not working on Chrome  since a few wweks).  my Candy Crush display looks like the phone app as per today and I have lost all my boosters (I had 153 sucettes, 35 hands and a lot of others).  My level was at 2285 and this is awful.  The wheel does not work.  My wife also plays and still has the oldest version.  Please put the oldest version back and recover my boosters please

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Four weeks ago
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I agree.  This new format stinks.  Difficult to see the clear jelly, screen is small, and when i accept lives that friends have sent to me, it doesn't add them.  It's horrible. The older format was working fine. It's sad to say that on level 1618, may be my last level...I've tried it all day, and just hate it.

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Four weeks ago
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The same browser on the same computer, but when different people play some get FLASH some get HTML5. While I appreciated the move to HTML5, it is not ready for human consumption. 2.3gigs of Resident Memory for Candy Crush? Are you mad?Black screen, can't see anything.Super long load times.Get the bugs worked out first. We aren't planning on playing again until you do.

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Four weeks ago
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Lvl 2282 using Chrome & it takes waaayyy too long to load the game, same reason I don't play on my phone or pad.  Obviously, this was a bad decision & hopefully, you will fix soon or you will lose yet another player.

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Three weeks ago
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I do not like this new version, i play on a laptop as my eyes are not good, i can't see to do the game properly on this tiny new version of Candy Crush saga....i use google chrome but still have the new version... i do hope it changes back to the old large version or i won't be playing anymore.....please tell me it is only temporary....

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Three weeks ago
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I DO NOT WANT THIS UPGRADE, NEVER DID. GET RID OF IT.

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Three weeks ago
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I agree, the new format has the game crashing, no sound, takes at least 20 minutes to load. please fix so that we can play the game if you have to go back to the old candy crush it was better
Daisy Butler Three weeks ago

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it needs to be fixed that is the problem

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Three weeks ago
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I WISH I KNEW THE ANSWER BUT I DON'T

 I WANT THE OLD CANDY CRUSH BACK

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Two weeks ago
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This version does not work well and has limited features, need to fix them and then release.  

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Two weeks ago
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The new version is just awful compared to the original: appearance, flashing graphics, screen size, load time. Nothing positive at all.

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Two weeks ago
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The new format sucks. It is slow, annoying, sometimes it says - there was an issue, we are trying our best to fix it. Are you?! Are you really trying?!! Sometimes I can not access CC on Facebook AT ALL, and I have tried EVERY browser there is. On mobile I am on Level 2024. on FB and Ipad on Level 2020. It doesn't synchronise AT ALL for two weeks now. Everything about this new format sucks.

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One week ago
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King is heading the direction of Zynga!. I quit playing zynga's game, because they did not listen to consumer. Now this pathetic downgrade of graphics. There are stunning HTML5 graphics, and they decided to use a cell phone version. Cheap and greedy. There are millions of other games on the planet. If you are getting stuck in a level in candy crush, this version will literally make you quit. That is what I am doing now.

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One week ago
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For those with desktops/laptops who are not using the "Facebook Gameroom" app and are complaining about the size of the game (i.e., the "box" in which the current level is played on), just use your mouse to change the size of the browser screen. To increase it, hold down the "ctrl" (control) key and simultaneously move the mouse wheel "forward" (further from you). If you don't use a mouse, simultaneously hold the ctrl and the number pad's plus (+) sign. To decrease the screen size with a mouse, hold down the ctrl key and move the mouse "backward" (closer to you). Without a mouse, ctrl and minus (-) sign. To reset the screen size to "normal," ctrl and the number zero. You should be able to use your browser's View/Zoom setting, as well.If you are using the "Facebook Gameroom" app on your desk/laptop, use the plus and minus signs at the top right to change the screen size.Note that no matter which method you use, when you close the app/browser, you'll have to redo the screen size the next time you run/play it.

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Seven weeks ago
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Edited seven weeks ago
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I have used the zoom to enlarge it but it looks like crap fuzzy and out of focus.Maybe king games should have made sure HTML5 was as good as or better than flash.Someone got taken
Al Sopotiuck Seven weeks ago
it's not html5 itself that's the problem. it's the bad implementation using html5. and no one is going to want to re-size every time he/she enters the game. nor reset options. you have to wonder if they test this stuff for usability at all.
knitsafghans Seven weeks ago Edited seven weeks ago

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About myself. It still loads the old format to me.

P.S.: It may be hard to be ever have the HTML5 format now

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Six weeks ago
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Edited six weeks ago
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Consider yourself lucky!
Mark Phillips Six weeks ago

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I have been on the game 169 for over 5 months and can not win to pass to the next level. Friend have help me with token. I am a good player with other games so I don't know the problem with this one. I am ready to punch the plug on this game. I need help.

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Six weeks ago
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on the level i'm on, i'm supposed to get 8 speckled candy.  I get them all and get down

to one left, and each time i've hit 3 to 4 and it won't clear it...so i can't advance to the next level...this is just stupid.

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Four weeks ago
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 The CC version has been changed to phone app in Windows Chorme since 27 Apr, I don't know why??? But it is ok in Firefox, I like to play CC in Chrome, Please help ASAP

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Three weeks ago
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I just now open CC still in phone app version in Chrome, King care do you know what is the problem? I have the problem for one week already.

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Three weeks ago
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I've never used anything but Google Chrome playing Candy Crush Sage. Yet when you made your changes, nothing is working any more. It tells me it is a problem with Flash - but Flash works elsewhere. I understand you are switching over. If I can't do that easily or without hurting other things I'll just have to walk away I guess. But Google Chrome does not automatically work. I rarely can get or send any help to friends as I could before. Only occasionally can I spin for items. The game is barely functional any more.Please help me

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Two weeks ago
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It is still open in mobile format, not in game web format, and we play the same game on my sister and girlfreand on the same computer and browser, but that is not a problem why it does not improve.I'm so sorry, but I probably have to stop the game, and I love this game so much. Please help !!!!

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Two weeks ago
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It is happening only to my user. other users using the same pc does't have the same problem. It is appearing only for me. 

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One week ago
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I hate the new version.. Takes forever to load the game. When I want to request lives from friends, I only get a random few from my fb friends to choose from, most of whom don't even play the game. Starting to play other games as CC has become painful.

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One week ago
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It is still open in mobile format, not in game web format, and we play the same game on my brother on the same computer and browser, but that is not a problem why it does not improve.

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Three weeks ago
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dose this mean the profiles will come back?????? when will they be fixed?????

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Two weeks ago
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I do support the upcoming HTML5 version, but I HIGHLY OPPOSE that this version is identical to the mobile version. It should keep all web-exclusive features without the loss of boosters and stuff, to avoid player frustration.

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Two weeks ago
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I didn't ask this so my question is not dublicate. I am playing only by mobile (tablet and phone) and last update in Finland 22.5.2017 made game more flickering and 3D. It is causing migraine to me and it means end of playing this game. One reason of playing Candy Crush Saga has been that it has not been flashed/blinked that much as many other games. Is it possible to add some setting that player can decide if you want blinking or not?

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Two days ago
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Thanks for your feedback, these comments will be passed on.
Cezdiamond Two days ago

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Do you know the answer?