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Candy Crush - HTML5

Hello all,

I would like to give you some information as to why the appearance of the game has changed for some of you.

Traditionally, Flash has been the standard software on which the games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.

Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5.

Here at King we also in the process of moving all our games onto a HTML5 platform.

You can read more about it here:

https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

During this transition certain browsers, e.g Internet Explorer and Safari, may experience temporary or permanent issues in loading the game. We recommend using Google Chrome, Mozilla Firefox or Opera to ensure a smooth, playing experience.

You can download either of these from the following links:

https://www.google.com/chrome/browser/desktop/index.html

http://www.mozilla.com/firefox/upgrade.html

http://www.opera.com/computer

The transition to HTML5 might also mean that certain features will not be available for the time being.

Kind regards,

Johnny

Johnny Ryall Asked three weeks ago Edited three weeks ago
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Change it back to the larger screen format. The game as it is now looks like a cheap version of the game !!!

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Three weeks ago
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Concordo plenamente, essa versão esta horrivel, estragaram o jogo, parece brincadeira de criança, se foi para melhorar, só piorou!!!! Quero o antigo que eu adorava...
Ciéli Merka Two weeks ago

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sorry but if that is meant as an upgrade then I want a downgrade, please!!

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Two weeks ago
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Please go back to the old format the new one is inferior, and asking friends for lives doesn't work.

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Two weeks ago
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I have Chrome and my game updated. It is way too small and I am no longer offered candies. This may be the end of playing for me. It is no longer fun.

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Two weeks ago
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Я играю на ПК, Сейчас игра стала после обновления УЖАСНОЙ!!!!!!! у меня на экране мобильная версия!!!!! Я не могу отправить жизнти моим друзьям!!!! Формат игры не удобный!!!!!!!! Игра виснет!!!! Поменяйте её на старый формат!!!!!!!!
Olya Litanyuk Two weeks ago

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This new format is trash. I have a 17inch screen and the game itself is played on a tiny proportion in the centre of the screen. Its blurry to look at, it doesnt function properly - my pc  mouse is a nightmare - just highlights the rest of the screen that isnt the game half the time --  and once again the ability to play for candy drops has disappeared. If it aint broke, dont fix it. Stop messing about with it. 

3 Comments
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Two weeks ago
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i agree with this answer...the game is too small now..if you wont change it back to its original size and structure..i will just have to quit playing it and i really like the game..please change back
Ms Elizabeth Two weeks ago
its totally unplayable now but what I dont understand is why MY game is affected but NOT my husbands and we use the same PC! i dont remember it updating so i dont know what is going on
Koolbabe Two weeks ago
I will not be playing this version of Candy Crush...this is the absolute worse thing that they could have done. None of my boosters remain, can't request lives, total rubbish...at least it ended my addiction :/
Becky Mauk One week ago

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I'm wondering about sending and requesting lives with the new format - when I click on the ask friends a list of random friends come up - I'm not even sure which play CC and which don't.  If I try and type a name in the search field of some of my friends who send lives back and forth they aren't even listed.  We are used to being able to request and send any time and now I can't even find them - which - with new levels out today - is very annoying.  I hope sugar drops are coming back soon.  also - its pretty glitchy when I'm playing - my desktop, windows 7, chrome - latest version.  I never played CC on my phone cuz I hated how it was - I guess now I don't have a choice but I hope you can make it better - especially the sounds which are totally annoying.

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Three weeks ago
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Same here :(
BGosse Two weeks ago

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Hi Jonny this is the same rubbish response you, or someone from King, rolled out weeks ago. Its a nonsense, just put Candy Crush back as it was earlier today.  In fact Im minded to report your reply as an abuse to eveyones intelligence !

6 Comments
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Three weeks ago
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Edited three weeks ago
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Hello Jeanette. This is a change in technology that needs to take place. If we do not move the game over to HTML 5 then it will no longer be available. Therefore we have to adapt the game so it's appearance will change as we update it.
Johnny Ryall Three weeks ago Edited three weeks ago
Hi Johnny, you said this weeks ago and then changed the game back to its original format. My husband's version is exactly the same as its always been.... so what you are saying is rubbish. Its present incarnation is an abomination, unplayable and no fun. I only "play" the game now by making one move then quitting. Its the only way to send back my friends' requests for a life. I am unable to return them a life until I am below 5. Jeanette
Jeanette Joyce Two weeks ago Edited two weeks ago
Johnny you know that's not true. My husband's version is the original one... no changes at all... so just change it back please. (Oh and why did the administrator choose not to publish my previous, very measured and honest comment?
Jeanette Joyce Two weeks ago
This is the same for me, my version is changed and my husband's is the original one. Please change it back, this new version is not good and I expect it will stop me from playing as it is no longer fun!!!
BGosse Two weeks ago
Johnny is dreaming, it's crap.
Mark Phillips Two weeks ago
If you are changing the format...why is it only for some people? Rubbish is the correct word for the new format...and your answer!
Becky Mauk One week ago

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We ll tired different browsers screen is still small.the tech is not listening is it time to trash King Games?

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Three weeks ago
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Hello. This is now the design and look of the game. As mentioned in the main post, the appearance of the game has changed with the move to HTML 5.
Johnny Ryall Three weeks ago Edited three weeks ago
Johnny, your comment above says that during transition, certain features will not be available for the time being. About how long does that mean? It really isn't any fun playing without those features. Thanks.
Connie Clark Two weeks ago Edited two weeks ago

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i liked playing the game with it showing lives and the countdown clock this is gone from main game ,the reason i didnt like playing on my phone was because of the layout and now if i access from fb it looks like the phone game ... i dont want it changed ,please fix it to some better user friendly layout .. also annoyed looks like rewards every 3 lvls is gone too 

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Two weeks ago
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Same here :(
BGosse Two weeks ago

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This is clearly a launch of a redo, since it is active in both Firefox and Chrome.  Even with a Firefox refresh, I couldn't get the game back to the old way.  The new way, the music sounds terrible, the visuals are cheap, and the game play isn't smooth.  No more Candy Crush for me.

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Two weeks ago
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I've never used anything but Google Chrome playing Candy Crush Sage. Yet when you made your changes, nothing is working any more. It tells me it is a problem with Flash - but Flash works elsewhere. I understand you are switching over. If I can't do that easily or without hurting other things I'll just have to walk away I guess. But Google Chrome does not automatically work. I rarely can get or send any help to friends as I could before. Only occasionally can I spin for items. The game is barely functional any more.

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Two weeks ago
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bring back the larger format!!! the damn thing looks tiny !!!  even on my larger monitor,, it looks like im playing the app version on my phone

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Two weeks ago
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New format is too small, it cause eye strain. will it improve? if not i will give up.

3 Comments
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Two weeks ago
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Checked the game today, and the old version is back.Lets hope it's permanent.
Alison Vessey One week ago
I check everyday...I hope mine goes back to the old format...
Becky Mauk One week ago
Now the new version is back again, terrible. Time to give up!
Alison Vessey Six days ago

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I AM using Chrome.  Same situ as everyone else.  Bring back full screen.  Also, bring back ability to ask "Candy Friends" for help unlocking episodes.   Currently it only gives me a few of my Facebook contacts at a time, most of whom are NOT Candy Crush players.   

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Two weeks ago
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I've actually been looking for a reason to quit this game. Gonna use up all my stuff and say goodbye. Nice one King you jerks, you certainly have made a grand stuff up.

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Two weeks ago
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I can't play on this small screen size. Please tell me you are going to fix it. Also why did I lose the helmet I had yesterday when I opened the game today on my iPhone? We work hard to get these boosters and it is really frustrating when they just disappear for no reason

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Three weeks ago
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My answer is I'm out. This is BS! My HTML5 score is 519 out of 555. I use Chrome. I'm done.

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Two weeks ago
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I'm also using Chrome and have the exact same score as you. I have had problems with HTML5 with other sites and have found it's unreliable compared to Adobe Flash.
Kevin Jenkins Two weeks ago Edited two weeks ago
Agreed Kevin. Flash is certainly bot the best thing out there but beats the hell out of this current "Upgrade". Complete rubbish.
Mark Phillips Two weeks ago

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I understand the switch to HTML5, however, with the switch, I lost my owl night levels. Has that part of the game been deleted? Also, a local friend has not had any changes to her formatting, but she uses the same browser. This seems quite odd to me.

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Two weeks ago
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As temporally solution, play the game on king.com
When you play the game on King...your friends are gone...even when you sync with your Facebook game. How is that a solution to any of the above problems?
Becky Mauk One week ago
Exactly, I also asked a friend and she hasn't seen any change in Candy Crush Saga. Was away and didn't play for 2 weeks and then "shock and awe" what happened. Someone else mentioned the new graphics make the game childish. I am really disappointed, this may be the end for me playing this or any other games
Diane Hanly Four days ago

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The new version does not have sugar drop levels.   The graphics lack definition.   Options do not stay set so I have horrible music and sound effects every time I enter.    Only a fraction of the browser screen space is used. (Yes I know I can enlarge each time, but you gotta be kidding - I'm not gonna do that!).   The look and feel is similar to the (inferior) tablet version.  Oh - and I'm on Chrome.  It's not the browser that's the problem.   It's the inferior craftmanship on the switchover.     I'll check for a few more days - and if it doesn't revert I'm out.   Probably a good thing for my life.   Sell your King stock :-)

2 Comments
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Two weeks ago
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Edited two weeks ago
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Same here, very frustrating!
BGosse Two weeks ago
Horrid change, I really hate it
Diane Hanly Four days ago

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I increased the screen size, it's the graphics that are rubbish, seems no one at King is listening. Only when they start to loose revenue will something be done?

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Two weeks ago
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My game changed under Chrome so I checked Internet Explorer and it is the older version with the sugar drops, dreamworld, etc. So I guess I will use IE to play Candy Crush. If that one changes I am out.

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Two weeks ago
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i did that myself ,sooo glad ie has the style i love ,i play it until lives gone then go back to chrome and have full lives on chrome but i still dont like that layout ,but nice getting ten goes at a time on a lvl lol
Jill Hill Two weeks ago

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I have four accounts.. all played on Chrome and only ONE [the one where I am at the highest level] has been changed to the "new" format with no wheel and no collecting sugar drops plus a tiny screen. I will quit Candy Crush if they don't change it back.  Total bs..

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Two weeks ago
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PS... so I switched to Safari and it's STILL the old format.... for now. If they switch that to HTML5 I am done.
Liz Two weeks ago
PLEASEEEEEEEEEEEEE bring back the old version, too childish
Diane Hanly Four days ago

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PLEASE go back to the old version. Making the effects possibly seizure-inducing has nothing to do with flash. The update is atrocious, juvenile and nauseating. 

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One week ago
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Well that's the end of candy crush for me, as I can't play anymore because of this useless downgrade the game will not load.

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Two weeks ago
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The new version is worse. In what way is it a better version? It is frustrating to play Candy Crush now and keeps crashing. keep it up and you will lose players. Why fiddle with something that worked great for a terrible new format. Get your act together :(

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Two weeks ago
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terrible terrible. Why change before testing - This is so annoying as the screen is so small, there is no way to change to large screen and not all friends show up

veryyyyyyy disappointed

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Two weeks ago
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What happened to seeing who has the most stars in an episode?  This is a horrible change.  Go back to the way it was.

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Two weeks ago
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Forget it, no one will answer your question, they don't, never will. 

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Two weeks ago
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Johnny, you say above that the transition to HTML5 might also mean that certain features will not be available for the time being. Most of them are not available so what does "for the time being" mean? How long will that be? The game is not fun without these features so I sure hope we get them back real soon!

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Two weeks ago
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I'm having the same issue - we have two accounts and both use Microsoft Edge.  With my account when I loaded the game, it looks like the mobile game, my husband's account is still the original format.  Same PC, same browser.  I do not like the mobile game format. I want the original back!

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Two weeks ago
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OK, so most of us know this is now total crap on the PC. Still fine on my iPad, but I mostly play on PC. I can't see lives left, I can't see so many options that I previously could. It's a complete and massive FAIL.I can't swap a candy without a circle with a cross through it appearing. If I enlarge the size (as pathetically suggested) it lowers the resolution and staggers the game play.WRONG WRONG WRONG King. You stuffed up. ADMIT IT AND SORT IT!

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Two weeks ago
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For those with desktops/laptops who are not using the "Facebook Gameroom" app and are complaining about the size of the game (i.e., the "box" in which the current level is played on), just use your mouse to change the size of the browser screen. To increase it, hold down the "ctrl" (control) key and simultaneously move the mouse wheel "forward" (further from you). If you don't use a mouse, simultaneously hold the ctrl and the number pad's plus (+) sign. To decrease the screen size with a mouse, hold down the ctrl key and move the mouse "backward" (closer to you). Without a mouse, ctrl and minus (-) sign. To reset the screen size to "normal," ctrl and the number zero. You should be able to use your browser's View/Zoom setting, as well.If you are using the "Facebook Gameroom" app on your desk/laptop, use the plus and minus signs at the top right to change the screen size.Note that no matter which method you use, when you close the app/browser, you'll have to redo the screen size the next time you run/play it.

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Two weeks ago
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Edited two weeks ago
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I have used the zoom to enlarge it but it looks like crap fuzzy and out of focus.Maybe king games should have made sure HTML5 was as good as or better than flash.Someone got taken
Al Sopotiuck Two weeks ago
it's not html5 itself that's the problem. it's the bad implementation using html5. and no one is going to want to re-size every time he/she enters the game. nor reset options. you have to wonder if they test this stuff for usability at all.
knitsafghans Two weeks ago Edited two weeks ago

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About myself. It still loads the old format to me.

P.S.: It may be hard to be ever have the HTML5 format now

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Two weeks ago
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Consider yourself lucky!
Mark Phillips Two weeks ago

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As of today, Candy Crush looks like the HTML5 version has been updated.  It is better than the 1/2 screen and bad music from last week.  HOWEVER, the playing area is too small compared to the overall game layout, and the movement of the game is not nearly as nice as it used to be.  The game is now tolerable, but it isn't nearly as fun and smooth as the old version.

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Two weeks ago
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my sounds are still awful though - at least for me sugar drops are back - but I also lost all the lives in my envelope
eugene One week ago

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I have been on the game 169 for over 5 months and can not win to pass to the next level. Friend have help me with token. I am a good player with other games so I don't know the problem with this one. I am ready to punch the plug on this game. I need help.

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One week ago
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