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Candy Crush Saga **Buddy Challenge**

EDITED by CM on 18/10/2018

Hey guys,

You asked, we listened. If you play on mobile, you now have the option to deactivate the Buddy Challenge. Check the steps here.

Thanks and don't forget to have a great day!

Mia

*******

Hi everyone, 

We've seen many posts about the Buddy Challenge in the past few days and in order to keep all feedback in one place, please add your comments below. 

Our priority is always our players and their gaming experience. As such, we are currently making a change to this feature and in future other players will only be able to see your first name and photo.

I'll make sure that all your feedback are passed on to the Studio and give you updates if there are any. 

While I understand that each of us have different opinion about the feature, I'd like to remind you all to remain polite and respectful.

Thank you,

Mia

** Update **

As a result of the feedback we are working on a change to the feature where you will be able to turn this feature off.  This update will be available soon.

To see the latest updates on the Buddy Challenge, keep an eye on the article available in our Help Centre. To access it:

    *   Open Candy Crush Saga - DO NOT tap on Play

    *   Tap on the Pink Gearwheel in the bottom left corner.

    *   Tap on the Green wheel button to open the "Settings " menu.

    *   Scroll down until you find a yellow ? symbol "Help Center"

    *   Select the ‘What is the Buddy Challenge event?’

You can always change your buddy once every 6 hours if like to play with someone new.  If 6 hours have passed since the last buddy was allocated, you'll see a button in the top-left corner of the challenge pop-up.  Tap it and a new buddy will be introduced!

I hope this is helpful. Happy crushing everyone!

QueenMia Asked two months ago Edited four weeks ago
This question has duplicates:
Correct Answer

I have an update for you on the buddy challenge if you play it on a mobile device.  You can now opt out of this challenge.  You can read all about it here:  https://care.king.com/en/candy-crush-saga/superstar-information-post-can-i-opt-out-of-playing-the-buddy-challenge

1 Comments
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Four weeks ago
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I don't play on a mobile, and would really like to be able to play this game again. When will we be able to remove it on non-mobile platforms?Oh - and please would you send me all data which you hold about me. This is Data Access Request under GDPR, and you have 30 days to send it.
Akcipitrokulo Three weeks ago

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Featured Answers

**CM update - 12 September 2018**

Hi all,

And many thanks for your feedback: it is really important to us that you have a great experience when playing our games.

When you play our games, you have an option to create a King account and add personal information to it, including by connecting to a third party social network account (such as Facebook).  In our Privacy Policy, we explain what data we can get, how we might use it and that in some instances this will be visible to your friends and other players anywhere in the world, such as in features like the Buddy Challenge where you can play socially with other players.

As mentioned elsewhere in this thread, the Buddy Challenge is in test phase at the moment and we do really appreciate the time you’ve taken to provide your feedback.  As a result of the feedback we are working on a change to the feature where you will be able to turn this feature off.  This update will be available soon.

To see the latest updates on the Buddy Challenge, keep an eye on the article available in our Help Centre. To access it:

    *   Open Candy Crush Saga - DO NOT tap on Play

    *   Tap on the Pink Gearwheel in the bottom left corner.

    *   Tap on the Green wheel button to open the "Settings " menu.

    *   Scroll down until you find a yellow ? symbol "Help Center"

    *   Select the ‘What is the Buddy Challenge event?’

You can always change your buddy once every 6 hours if like to play with someone new.  If 6 hours have passed since the last buddy was allocated, you'll see a button in the top-left corner of the challenge pop-up.  Tap it and a new buddy will be introduced!

I hope this is helpful. Happy crushing everyone!

Mia

12 Comments
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Two months ago
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Edited two months ago

Thanks for your messages.  We’re so sorry that you’ve had a bad experience to a new feature we’re trialing in Candy Crush Saga.

The way we introduce new features, gameplay or concepts is to test them with a randomly selected group of players. Based on how the change is viewed we then decide whether this update is one we want to adopt in the game permanently or not. 

We really appreciate the time you've taken to provide feedback on this feature, and our priority is always our players and their gaming experience. As such, we are currently making a change to this feature and in future other players will only be able to see your first name and photo. In the meantime, if you do not want to participate in the feature you can simply continue playing the game without accessing the feature. We hope you continue to enjoy our games.

9 Comments
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Two months ago
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Edited two months ago
Other Answers

I have not authorised you to share my name or photo with anyone. This is a gross misuse of my details. I repeat DO NOT SHARE MY NAME, PHOTO OR ANYTHING ELSE WITH ANYONE. I do NOT consent to you misusing my details in any way without my authorisation.

2 Comments
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Two months ago
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Agreed - I do not want others to see my photo without my consent - GDPR in Europe broken here - lawsuit
Barry Fab Two months ago
Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum
Barry Fab Two months ago

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I HATE this buddy challenge! I was basically forced to join and there is no way to opt out of it, which I deeply resent. Try out whatever you want but please have the decency and respect to give players the option to get rid of these ridiculous features that we don’t like! 

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Two months ago
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Yes please remove the buddy challenge. It is a gross invasion of privacy and I do NOT like to see some strangers picture appear on my screen.

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Two months ago
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Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum
Barry Fab Two months ago

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Please remove the buddy challenge!!!!!!!!!

2 Comments
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Two months ago
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Agreed - I do not want others to see my photo without my consent - GDPR in Europe broken here - lawsuit
Barry Fab Two months ago
Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum
Barry Fab Two months ago

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Please remove the buddy challenge!

2 Comments
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Two months ago
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Agreed - I do not want others to see my photo without my consent - GDPR in Europe broken here - lawsuit
Barry Fab Two months ago
Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum
Barry Fab Two months ago

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Remove me from the Buddy Challenge

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Two months ago
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Please END buddy challenge or at least make it possible to opt out!!

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Two months ago
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Don't waste your breath - they are so big and cash rich they don't give a toss
Barry Fab Two months ago

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Please remove the buddy challenge or give an option to the players to remove it.

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Two months ago
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Hello Queen Mia , I agree with Barry Fab that its illegal in Europe to share our photos and names without permission!

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Two months ago
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Please remove me from the buddy challenge 

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Two months ago
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So you are not removing this 'buddy challenge' or giving the option not to have it?  I do not want strangers to see my photo!  

2 Comments
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Two months ago
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Agreed - I do not want others to see my photo without my consent - GDPR in Europe broken here - lawsuit
Barry Fab Two months ago
Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum
Barry Fab Two months ago

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I don't want the Buddy Challenge. It is invading my privacy. Please stop with it!!!!!

3 Comments
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Two months ago
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Agreed - I do not want others to see my photo without my consent - GDPR in Europe broken here - lawsuit
Barry Fab Two months ago
Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum
Barry Fab Two months ago
I’ve stopped playing bc of this stupid buddy challenge and bc King took the boosters away.
TheWonderGinger Two months ago

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 I do not want others to see my photo without my consent - GDPR in Europe broken here - lawsuit

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Two months ago
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I’d also like to see this feature removed. For all the reasons people have posted. It’s creepy and weird. I have buddies to compete. Perhaps you should have called it the Stranger Challenge. Or the Person you’ll never meet unless you Facebook stalk them, and Maybe if they’re not a Douchebag and they’re not creeped out too that you stalked them you can be Buddies Challenge.

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Two months ago
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Why will King not just get rid of the buddy challenge - I maintain that it is inappropriate and I will not access any king related products until it is dispensed with. Why is this not a priority to King is beyond me! 

4 Comments
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Two months ago
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Agreed - I do not want others to see my photo without my consent - GDPR in Europe broken here - lawsuit
Barry Fab Two months ago
Because they are making £500,000 a day on revenues from these games - we are small fish
Barry Fab Two months ago
Now photos of children are popping up - King have a moral ground to stand on?
Barry Fab Two months ago
Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum
Barry Fab Two months ago

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I want an option to opt out of the buddy challenge, or at the very least pick my own buddy from my friend’s who are playing this game. I am not interested in playing this game with strangers. It is an invasion of privacy.

2 Comments
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Two months ago
2 Comments
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Agreed - I do not want others to see my photo without my consent - GDPR in Europe broken here - lawsuit
Barry Fab Two months ago
Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum
Barry Fab Two months ago

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Please remove buddy challenge

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Two months ago
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Please get me off buddy challenge. I do not like it or understand it. 

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Two months ago
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Queen Mia - you are missing the important point that we have not authorised you to share any of our details with anyone. You should not be sharing name and photo or anything else without our consent. I certainly do not consent. Kindly remove me from the buddy challenge from your ‘randomly selected group of players’. I have set my Facebook privacy settings for nobody outside my friends list to see anything about me so how dare you share my photo and name with random strangers. It is a breach of my rights and an invasion of my privacy.

1 Comments
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Two months ago
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This comment hits the nail on the head - by connecting to FB we imply access to our friends list - but not to strangers - this is breaking GDPR laws here in the EU which have to be followed all over the world for EU customers
Barry Fab Two months ago

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 I am absolutely mortified that some stranger can see that I am playing a game online. If this is not removed from the app I will remove it. It is absolutely nobody else's business that I am playing a game. That is a monstrously huge invasion of my privacy. If they want it to be something that I opted into that would be fine some people might want to challenge other people. But I personally want my privacy.

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Two months ago
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Hi everyone in Europe - quote GDPR regulations and stop King from sharing our photos and names without permission - its illegal

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Two months ago
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You could also send a data access request...
Akcipitrokulo Two months ago

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I have blocked my latest Buddy in Facebook - yet he can still see me in Candy Crush - this is wrong

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Two months ago
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I play this game to relax, not to be pushed into challenge after challenge with a partner I don't know. I keep Candy Crush disconnected from Facebook because I don't want to play social games. Forcing a social component onto people who aren't interested is a terrific way to encourage people to find other games to play.And really, the constant stream of competitions is annoying - I think last time I looked I had 6 active - Denize's stars, the space ship with boosts (one of the few that I don't mind), candy pet (I wouldn't mind, except that it's over 3 days and always feels like it drops half that time in the space of an hour), space race, collect gold bars and collect crowns. For a little game, that's a bit much and really feels more like work than play.

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Two months ago
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Dear Queen Mia please take on board what people are saying. It is impossible not to access this feature it buddy’s you up with someone whether you like it or not and interferes with the game which is already top heavy with stupid add on features. I have deleted the candy crush app from all my devices and I do not authorise King to use any of my personal information. I do not wish to be paired up with anyone including my real friends thank you very much. 

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Two months ago
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 have reported King for sharing my photo and name to strangers outside of my Facebook friends list - against GDPR regulations here in Europe and I suggest others do same to restrict the sharing of information without consent. Considering the news with BA sharing data causing them grief I think King need to wake up and smell the fish (so to speak)

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Two months ago
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Hate the buddy challenge. Please remove it from the game.

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Two months ago
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Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum
Barry Fab Two months ago

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I want this Buddy Challenge removed. I never wanted it and I should be given an option to remove it. 

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Two months ago
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email privacy@support.king.com and complain direct - this forum is a waste of time
Barry Fab Two months ago

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I do NOT want a buddy and should've been asked.

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Two months ago
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email privacy@support.king.com and complain direct - this forum is a waste of time
Barry Fab Two months ago

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email privacy@support.king.com and complain direct

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Two months ago
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Also if you don't get a satisfactory response, send a Data Access Request (under GDPR must repond) - that way at least you'll see exactly what they have done with all your data.And it's now free - GDPR got rid of the admin fee!
Akcipitrokulo Two months ago

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Please remove the buddy challenge I don't even know the person u are pairing me with pleaee else I am unintsalling the game

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Two months ago
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Hi - this appeared today and I would like it to be removed. I will not be playing candy crush again until it is as it is a gross invasion of privacy and I have no wish to be "buddied".

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Two months ago
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REMOVE  ME FROM THE BUDDY CHALLENGE NOW

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Two months ago
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Remove or at least provide a way to decline the Buddy Challenge...as others have stated this is creepy, an invasion of privacy, ruins the game experience for me...I don't want to be paired up to a stranger....I don't want to "help" a stranger.  Bad move by King...obviously there's some benefit seen for the company, but is the company ready to deal with any potential negative fallout from this?  Just stop.

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Two months ago
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I agree with nearly every objection already posted.  In the response at the top I see that King is going to make a change so that the "buddy" can only see name and photo.  Missing. The. Point. Completely.  I have stopped playing.  Yesterday it appeared that my "buddy" and I only had a little more than one day to wait it out.  Today another day has been tacked on. The ONLY acceptable solution is to immediately stop making this mandatory.  It should be optional and optional only. I cannot believe that someone in King management thinks this is a good idea....and yet, here it is.  I won't be playing the game again until the buddy assignment disappears.  

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Two months ago
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Yet again got paired up with an anonymous  who can see my photo - what a pile of crock

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Two months ago
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This popped up on my Candy Crush this morning. I hate the Buddy Challenge and will no longer play Candy Crush. I'll wait a few days to see if this is resolved. If not, I'll be removing Candy Crush. Shame on you, King Care for invading my privacy and sharing a picture of me and my child with someone that is not my friend.

1 Comments
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Two months ago
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email privacy@support.king.com and complain direct - this forum is a waste of time
Barry Fab Two months ago

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This is horrifying. Do not foist a complete stranger on me. have you gone mad? In what Universe was this an idea that any adult could have?

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Two months ago
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email privacy@support.king.com and complain direct
Barry Fab Two months ago

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Turn off this creepy Buddy Challenge immediately! You hooked me up with a creepy looking guy without a shirt that is no friend of mine. Neither myself nor my husband are amused. I cannot find any way to turn off this feature. I've even picked "Switch" half a dozen times and it's still the same. I've been playing this game for years and will probably delete it completely and forever by tomorrow if this feature is not removed from my account (I've also sent an email to support).

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Two months ago
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I hate this buddy challenge feature. Please get rid of it. I hate it.  I do not want to be on a team. I want to play by myself.

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Two months ago
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The answer is remove the "buddy challenge".... no one wants it.

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Two months ago
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Why are you forcing me to play buddy challenge didn't ask for it don't want it now feeling reluctant to play this game

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Two months ago
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To all of you that just posted recently, I am going to redirect you to a link here on King Care because they want all players to express their thoughts on this link:  https://care.king.com/en/candy-crush-saga/buddy-challenge-222780714#entry_183770

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Two months ago
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Everyone - please email privacy@support.king.com - make your views felt - we are wasting our breath on this forum

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Two months ago
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Thank you for the emailadress of King. Hopely they are taking us now seriously.
Douwien London Two months ago

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From now on i'm not playing Candy Crush till the buddy challenge is removed.

I hate it and cannot choose for having no buddy! Hope you are listening to the players instead of ignoring it!!!!!!!

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Two months ago
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email privacy@support.king.com and complain direct - this forum is a waste of time
Barry Fab Two months ago

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Hi June, hi Graham,

If you read my latest update you can see that, following our players feedback, the Team is working on a change to the feature where you will be able to turn this feature off.  This update will be available soon.

Thank you.

Mia

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Two months ago
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Right - so I did not agree to be on Buddy Challenge. I didn't click on "got it" - I closed the tab as soon as it came up and stated here I did not want it.So today I tried again to see if it were fixed - and found that I had been matched AGAINST MY SPECIFIC WISHES.

Remove the link between me and this person immediately. This is absolutely illegal.

1 Comments
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Two months ago
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Trouble is these people are in USA and they don’t give a toss about our laws on privacy but if you read their terms & conditions they agree to abide by the laws of the country where the games are played, fat chance of that
Berrie Anderson Two months ago

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Well it looks as though someone has listened eventually It appears to have disappeared off both my ipad and my phone, thank god

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Two months ago
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Apparently you must be lucky because it still showing up for me.
TheWonderGinger Two months ago

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So seeing as Mia's answer does not work. I have decided  to block these strange people that are coming through and what do I find but a fake account. Really king. Not a happy bunny. Please remove this buddy challenge.

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Two months ago
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Love the buddy challenge! It’s a lot of fun playing with players from all over the world! Makes the game even more challenging as we share and compete to reach the goals. I wish there was a way to send a thank you or a help me etc to the buddy. Some sort of small conversation via emojis! Thanks King!!!!!

3 Comments
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Two months ago
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The problem is we do not have a choice about this. King shared our information without our permission. We should have a choice in the matter.
Marilu Martin Two months ago
Correct By sharing our details without our permission they are acting illegally, they should abide by the rules of the Countries where their players live as they say they will in their Terms & Conditions
Berrie Anderson Two months ago
Great. Bc one person on this thread loves it, we are stuck with it. Glad I uninstalled this game already.
TheWonderGinger Two months ago

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You are going to lose hundreds of thousands of players, which equates to hundreds of millions of dollars, if you don't eliminate this invasion of privacy now or give your players, the ONES WHO MAKE YOUR MONEY FOR YOU, the opportunity to opt out now.I am going to discontinue playing until this is rectified. And I would suggest you get a better legal dept. on your company's board.

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Six weeks ago
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Queen Mia, I am reporting this comment for a player in my group:

"on my iPad when I get the words Win Streak my iPad freezes and I can’t claim the prize. This has happened 24 times. Not a problem on my iPhone"

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Two months ago
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Hi Mark,

Rest assured that your feedback are passed on to the Studio. However, I cannot guarantee if there will be any action taken nor what they will be. 

Thanks for posting here, your feedback is appreciated! 

Mia

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Two months ago
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Thank you. Too late for me sadly but hopefully future players will not have to suffer the ‘buddy’ feature.....
Mark EC Two months ago

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elsa, my wife is a jealous woman and she is giving me a lot of problems since she saw this photo - I tried to explain I don't know this Sofia woman

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Two months ago
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I hate the buddy challenge.  I also hate the fact that the spaceship boosters and Mort’s helmet boosters disappear after exiting the app.  Put the boosters back!!!!!!!

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Two months ago
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I contacted King Care about the buddy challenge and Alberto with King Player Relations answer was .... too bad... if you don't like it don't play the game.  They are saying there is nothing we can do about opting out.  In other words... we are not concerned with your privacy. 

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Two months ago
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Oh really, Marilu Martin.  If we don't like it don't play the game.  They may get this wish.  Hope they go bankrupt!

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Two months ago
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I thought the same thing!
Marilu Martin Two months ago Edited two months ago

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Mia's suggestion does not work.  Please remove Buddy Challenge from my Game-  King does NOT have my permission to give my name to strangers

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Two months ago
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If the buddy challenge isn't gone by Saturday I'll uninstall the game and never play another King game again.

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Two months ago
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The buddy challenge is just creepy.  I was matched with people I’d never heard of and couldn’t switch it off. I’ve now logged out of Facebook on all devices but I’ve still got a buddy challenger!  Both pictures are now of cartoon characters, but even so I’m finding it a bit disturbing and intrusive. I don’t want a random stranger linked to me in this way.  If I can’t switch this off, I will stop playing the game. 

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Two months ago
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I'm with all the rest of you.  If they don't give us the option to opt out of a buddy challenge I'll be moving on too!  King better get smart!

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Two months ago
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Oh and King don't forget the people that made you so popular and so big and so rich.  It was us.  All the players you are betraying.

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Two months ago
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I, too, would like this buddy challenge removed. Apart from the fact that the person you've 'buddied' me with doesn't play so what is the point, I don't like the fact that this person can see my FB profile pic ..... which I changed to something less personal on FB but it hasn't changed on CCS.  There's no 'green wheel with settings', not update available, and all in all I'm not impressed!!! How about you lift your game so we can go back to enjoying ours.

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Two months ago
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boo hoo if you don't like it leave and play something else 

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Two months ago
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Do you think people should have a choice as to what happens with their information?
Marilu Martin Two months ago Edited two months ago

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I don't want the buddy challenge. It's too much like Socialism. I don't want to give points I work for to someone else. Plus, I don't even know the people you guys put as my buddy. Please remove it. If I want to give points to someone, it will be my choice.

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Eight weeks ago
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If you email King eventually they’ll take it off of your game. They finally took it off of mine. It might take a while as some reps will do it and some won’t.
TheWonderGinger Eight weeks ago
Hi TheWonderGinger what email address did you use please
Stallence Eight weeks ago
privacy@support.king.com That’s who I emailed.
TheWonderGinger Seven weeks ago

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Lol at the people saying illegal and threatening lawsuit... You did accept the terms and conditions and the privacy policy... It's an opt in system so if don't like it don't play, if you don't like what the developers you don't need to play either.. It's their game not yours, what's with the entitlement people feel they are owed

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Seven weeks ago
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Thank you Queen Mia for creating this.  I will direct all players to respond here.

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Two months ago
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I now have a childs picture appearing as my buddy - this is getting dangerous for my reputation … can King explain?

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Two months ago
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Hi Barry, could you please do a print screen and upload it here?  I am only getting King avatars as buddies.

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Two months ago
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My buddy changed to a woman and now my wife is accusing me of chatting with girls
Barry Fab Two months ago

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Hi Barry, I have deleted your picture as this is a public forum and therefore any one would be able to see it. Also, I am not sure your buddy would agree to have her face in here ;) As for the Buddy Challenge, I would suggest you to keep an eye on the Article available in our Help Centre for updates.

Thanks!

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Two months ago
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So you can’t post Barry’s pictures on here because it’s an open forum but you are sharing all ours with god knows who, that is just plain stupid
Berrie Anderson Two months ago
pmsl
Barry Fab Two months ago Edited two months ago
Lol. You delete a pic here but we are forced to share info with strangers.
TheWonderGinger Two months ago

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Exactly - No Green Wheel. 

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Two months ago
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"From each according to their ability" -- i.e., The ability to  get lots of points "To each according to their needs" -- i.e. Give points from the higher earning player to the random "buddy".  Gee, what political system uses that slogan?  I've requested to be removed from this buddy challenge, it's only been a couple of days so the idiotic thing is still on my account.  

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Seven weeks ago
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I requested an opt out as per the instructions.... Nothing has been done about it in over a week. Just sent them another message and will email the privacy address.

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Seven weeks ago
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Don’t know the answer but now the “collect 500 orange” seems to be frozen.

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Seven weeks ago
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Want to remove the buddy challenge and the instructions above do not apply to facebook. Since I can't turn it off, YOU need to do it or make it possible to remove. Very Dissatisfied.

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Six weeks ago
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I started playing on my new Windows 10 enbabled laptop where Candy Crush was preloaded. It was a fun thing to do and I was just getting in to it. Suddenly just this past week, it wanted me to link my FB account to the game and wouldn't let me go on to play without doing it. Then came up with the Buddy Challenge where I was automatically linked to someone else. What the..... Why can't I just use the preloaded app -- forget FB and ditch the Buddy:??? Please. I've seen a guide on how to end the Buddy Challenge on a mobile device but what about the Windows 10 laptops and not mobile devices. Microsoft preloaded this game on Windows 10. This must have brought in new business and exposure to the company -- please undo the last update or fix this flop of a version and just let us play again the way we were.

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Four weeks ago
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Hi BCourtdweller, a word of advice regarding Saga.   You want to install the game app from the Microsoft store because the installed up does not always update with new levels when they are released every Wednesday.  I found that out the hard way until someone told me about this and now I no longer play with the installed version.

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Three weeks ago
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I hate this buddy challenge!  I do not want some creepy looking character of the opposite sex to play this game with!  Invasion of privacy!  I will no longer play this game.

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Three weeks ago
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Do you know the answer?