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You have experienced an error that we are working hard to fix. Please try again in a moment."

After loading the Candy Crush Jelly Saga, it appears blank (black screen) for a long period and with further clicked on it, this message appears " You have experienced an error that we are working hard to fix.  Please try again in a moment."

I have tried all the method that I can think of but in vain. From using different browser and different computer, I faced the same problem with the same account - blank screen after loading. For other games like Candy Crush Soda, it worked fine on all the browser and PCs using the same account. With this I can conclude that it is only the Candy Crush Jelly Saga game that I am having this problem. FYI  I have updated all the browsers as well as all the flash players but still face the same problem. Please help.

Thank you

Yamahat Sake Asked five months ago
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Hi all,

Thank you very much for highlighting this here on King Care.

We will notify our Game Studio about this and will keep you informed here.

Kindest regards,

Tony - King Care Team

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Five months ago
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I'm having the same trouble.

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Five months ago
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Edited five months ago
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Hi  Yamahat Sake and hamfan76, sorry to hear you're experiencing problems with the game. 

It sounds like you have done the usual 'loading problem' fixes, so I will let the King team know about your post and see if we can get you some help.

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Five months ago
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Thank you all in King's for the job well done to resolve this issue. I can now continue to play this wonderful game.
Yamahat Sake Five months ago
I'm having the same trouble in my PC, with this note "An error has occured. We are doing our best to fix it, please try in a moment". Please help me.
Hasan Assegaf Two months ago Edited two months ago

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