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Thanks to Chicken Slayer who made a recap of the workaround here: https://care.king.com/en/bubble-witch-3-saga/superstar-information-post-star-cats-are-not-activating 

The Studio is still working on a fix, but this will help you activate the Cats for now :-)

- Mia

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Four months ago
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I have sort of fixed it i installed bw3 on my iphone logged in with facebook like i did on my windows 10 pc activated the cat and now its fine on my pc 

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Four months ago
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Daniel, THANK YOU for your suggestion. Your workaround worked for me, with one modification: I used facebook instead of downloading the app to my phone.

To All,

Here is how I "fixed" the cats and now I have been able to access them:

1) Opened BW3 Saga on Windows 10 and clicked the "Connect" to connect to facebook account so progress is saved to facebook. Then, once the map loaded, and without playing the game, closed the app on Windows 10.

2) Using Google Chrome, went to BW3 Saga on facebook (I googled this to find the version that is on facebook)

3) Logged into Facebook

4) Opened up game, and sure enough, it showed the level I was frozen on

5) Activated the cat on the facebook page

6) Exited facebook

7) Went back to Windows 10 app

8) Cats are now activated!

Daniel, thanks again for this. I hope the techs still work on this issue but this workaround pretty much fixes the issue from what I can tell. I cannot believe that no one (the techs) thought of this sooner. This "workaround" also CONFIRMS that the issue lies with the Windows 10 app and not the other apps/facebook.

Note: this game is much faster played on Windows 10 than on Facebook. I noticed slight delays on FB. Internet slowing is more apparent on Facebook. This is why the preference is to play on Windows 10.

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Four months ago
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Hi Mia,

I'm on desktop at the moment and have over 2k fairy dust.  I just went in and collected over 100 from friends just to make sure, tried again and still no luck.

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Four months ago
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Hi guys,

Just to give you an update: There's an issue with the Cats, indeed, and our Teams are working on fixing it asap. I will update you here as soon as it's resolved.

Sorry for the inconvenience... 

- Mia

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Four months ago
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Hi all, 

Could you please let me know if you're still experiencing the issue? The Studio said it should be fixed now. If it's still not working, please do the following:

- If you're playing from a PC: Clear cache and cookies, update the browser and try from a different browser.

- If you're playing from a mobile, make sure your phone is up to date as well as the App. Restart or re-install the game.

If it's still not working after that, let me know which cat it happens with and what level on.

Thanks!

- Mia

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Four months ago
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QueenMia, I am also having the same issue as other players on this post. I am also playing on the Windows 10 app and NOT using a browser to play so any suggestions about updating the browser are moot. It seems from the comments the issue lies with the Windows 10 app, specifically. Again, no cats can be activated at any level. I was able to get two cats at a level I cannot recall but could not activate either. The cats essentially freeze the game, preventing you from going back to the map or playing any level. I followed your instructions/tips and uninstalled and reinstalled the app on my PC through the Windows Store. The first re-install was unsuccessful: the game crashed after every level and did not allow me to gather stars. So I uninstalled and reinstalled the game a 2nd time. I was able to get up to level 80 something right before attempting to defeat Wilbur when the 1st cat appeared. Again, the exact same issue came up: the screen asks you to "claim" the cat and it cannot be claimed, the game remains stuck at the "cat claiming" screen. ALL players on this post seem to experiencing this problem (I am sure there are more people with this issue but they are not utilizing facebook accounts so they can't post). Again, the BIGGEST ISSUE IS THAT ONCE CATS SHOW UP YOU CANNOT PLAY ANY LEVELS. This is not acceptable. I realize the game is free to download but the players and I would appreciate it if your technicians make this a top priority. I created a facebook account just so I can post here to speak on behalf of what are likely many, many unsatisfied players. The game is actually very enjoyable and it's a shame we cannot play it once the cats show up. I realize this issue is not any fault of yours and you are doing what you can on your end to help resolve this so THANK YOU for keeping us updated and we hope this is resolved soon by communicating the pervasiveness of this issue with your tech team.

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Four months ago
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CM Update - 11/06 

Hi everyone,

And thanks @Daniel for sharing your tip! I think for the time being, it's a great workaround :) Guys, if you can do that, please try Daniel's solution: Install the game on your mobile, log in via FB in the game and activate the cats.

Let me know if that works! Meanwhile, don't worry, our Tech Team is still investigating and working on fixing the issue on Windows 10.

Thanks everyone :)

- Mia

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Four months ago
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It worked!!! Thanks Kingdace (and Daniel). So good to be back in the game.

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Four months ago
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Thank you Daniel and everyone for the confirmation! It's great to see it's working now :) The Tech Team have a lot of other things going on and unfortunately, they did not have much time to find the workaround as they were focus on fixing the issue, which is harder in this case since it's coming from Windows 10. 

Anyway, it's great to see everyone got the cats back! Let's spread the word around :) 

Thanks again and have fun popping the bubbles with the help of the Cats. I'll keep you posted once the Tech team solved the issue for good.

- Mia

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Four months ago
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Hello everyone, 

I take it that it's working for all of you! That's great. Big thank you again to Daniel and Kingdace for the tips! If you're all happy and reunited with your little kitties, I'd be happy to hear about your experience here: https://care.king.com/en/bubble-witch-3-saga/bubble-witch-3-which-star-cats-are-you 

Have a Bubblific day people!

- Mia

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Four months ago
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Hi Delyanna Eb, thank you for using King care.

Have you got enough fairy dust to activate?

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Four months ago
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How may fairy dust is needed to activate?
Mimi Four months ago

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Hi, I have the same problem, it’s on level 66 when the cats first arrived, the activation is supposed to be free but I can’t click through and it won’t let me play the level without.

thanks,

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Four months ago
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Hi Delyana, hi Fliss and hi Chicken Slayer :-)

If you have enough Star dust (you need 50), you definitely should be able to activate the cats. Please make sure the app or the browser is up to date and if needed, re-install the game. If that does not solve the issue, please let me know what device you're playing on and send me a screenshot.

Let me know how that goes, until then, have a bubble-icious day!

- Mia

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Four months ago
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Thank you, Fliss! Are you playing on desktop then? Would you be able to tell me what browser and its version you are using please? I'll pass all the info to our Tech Team.

Thanks in advance :)

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Four months ago
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I also play on my ipad, but I've not got that with me to check.  I'm using Chrome 66.0.3359.181.

Thanks, much appreciated.

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Four months ago
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Hi Mia,

Please ignore my stupidity... I'm playing through the ms desktop app - redownloaded today.

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Four months ago
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Thanks a mill, Fliss ;-) I'll check with our Tech Team and see what can be done. I will keep you posted as soon as I can.

@Delyana, it would be useful to know what you're playing on too :)

Speak soon!

- Mia

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Four months ago
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And in the meantime, I would LOVE to hear about your experience! You can share your opinion here or there 

Don't be shy ;-)

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Four months ago
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Message from Official Moderator - 1st June 17.00 CET

Hi all, there is an issue with the Cats. We're really sorry for the inconvenience. Our Team is WORKING on FIXING it asap.I will update you on this post as soon as it's resolved.

And in the meantime, don't be shy, I would LOVE to hear about your experience! You can share your opinion here or there 

Thanks for your patience and have a Bubblific weekend ;-)

- Mia

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Four months ago
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Edited four months ago
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Hii I too cannot activate Lyra and I have just re-installed the app. Any help I do not want to lose my progress yet again. Other than that it has been a blast playing this game. Play it when I wake up, after school and before I sleep; that's if i still have lives.
Nalunga Vanessa Four months ago

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Hello, QueenMia! Thanks for letting us know the situation. :)

Despite the efforts I've followed the instruction, I still have some problem with Star Cats just like before this bug fixes.

I'm playing it on Windows 10, desktop. And unable to activate Eri on any level.

Thanks for your help in advance!

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Four months ago
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Hello, QueenMia! Thanks for letting us know the situation. :)

Despite the efforts I've followed the instruction, I still have some problem with Star Cats just like before this bug fixes.

I'm playing it on Windows 10, desktop. And unable to activate Eri on any level.

Thanks for your help in advance!

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Four months ago
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Dear QueenMia, thanks for keep touching with us.

Despite the efforts I've done by instructed methods, the bug is still persisting and I can't activate Eri the Star Cat for the very first time and unable to activate Eri on any level.

I'm playing it on desktop PC, Windows 10.

Thanks for your help in advance!

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Four months ago
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I am still having this problem.

Windows 10 app

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Four months ago
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Hello QueenMia,

I am playing on Windows 10 app.I reinstalled the app.Still I am facing the same problem.Please find the screenshot for your reference.

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Hello Piyuu,

Thanks for the screenshot!

I was unable to find your BW3 account though with your email address. Could you please provide me with your Game ID?

To find it, simply follow these steps from your computer:

- Go to your FB account, click on the arrow on the top right corner, then go to Settings

- Click on Apps and Websites from the menu on the left 

- Click on Bubble Witch 3 - View and Edit

- Scroll down to the "Get help from app developers" section to find your User ID for the game.

Thanks a lot :)

- Mia

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Four months ago
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Hello Mia,

Here is my User ID - 1886947574697457.

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Four months ago
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CM Update - 06/06 15h 

Thank you very much, Piyuu! That was quick :-) 

@To all, I have informed the Studio that some of you are still having issues. To the ones who haven't commented back. Could you please confirm to me whether it's working or not? And if it is, have you done anything that solved the issue? Would be good to know :-)

Thanks

- Mia

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Four months ago
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Queen Mia, I just wanted to confirm that the issue with the cats still stands and that maybe it only applies to the Windows 10 app (as opposed to the web browser or on android). This issue causes the app to freeze when asking whether to activate the cat, no matter what level, and prevents the user from playing the game at that point. I hope this clears up any confusion surrounding the matter. Thank you and the tech team for your attention to this.
Kingdace Four months ago

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Hi Mia. I'm playing on Windows 10, and re-installing the game didn't help. User ID is 677936902537493.

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Four months ago
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Hello Faranth2, Thanks for letting me know! Still no update from the Studio, but I'll inform everyone here once it's fixed!

Until then, have a fun-tastic time :-)

- Mia

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Four months ago
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How can we have a good time playing when it won't let us play?
Christie Guthrie Four months ago

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Heyy QueenMia, I can't activate the star cats either.. it started with the first cat at level 69 and then I got the 2nd one but haven't been able to activate any of them. It's as if the button to activate won't work, just like everyone else has said. Im playing on Windows 10 desktop - I did not sign up with facebook, just me email so im not sure how to get a user id. Thank you!

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Four months ago
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Oh I wonder if that's a good workaround? Thank you Daniel, I will pass this on!

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Four months ago
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It's working now.

Thanks a lot Daniel & Kingdace.

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Four months ago
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Do you know the answer?