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CM Update - 30/08/2018

Hi everyone,

I hope you're all having a great time :)

I just wanted to inform you that the Studio has now released a new version that should solve any issues you might still be having with Stella's house! 

Make sure to update the game with the latest version (4.9) and let me know if you still experience any issues.

We're sorry it took a while but there were some technical difficulties we could ont have foreseen. 

Have Bubblicious day!

Mia

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Two months ago
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Hi there,

Our Studio is investigating this as we speak, however, I cannot provide you with any ETA as we don't know how long it's gonna take for them to figure out how to fix it.

Another reason though can be that you are part of a Testing group > Our Game Studios are constantly adapting our games by introducing and testing new features, gameplay or concepts. Before releasing these kind of new features, the Game Studio always chooses a randomly-selected group of players to trail the feature and see how they react to it. They then look closely at how the change has been viewed and decide if it's something they want to permanently implement in the game or not.

I'm waiting for updates from the Studio to see if you're part of a group or if you're affected by the technical issue.

I'll keep you posted asap!

For now, it seems that the player TFT found a workaround that worked for him - Maybe you can give it a try too: https://care.king.com/en/bubble-witch-3-saga/months-without-house-updates-what-worked-for-me

Let me know how that works for you! Until then, have a great time :)

- Mia

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Four months ago
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I'm on a PC also and I don't use the internet on my phone. I hope it's fixed soon. Thanks.
Granny Four months ago

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CM Update - 03/07/18

Hi everyone,

There seems to be an issue with Stella's house and the game - Our Studio are currently working on a fix. I will keep you posted here as soon as possible so keep an eye on here, please.

In the meantime, you should be able to access and play the game from your mobile. If you do not have access to it from your mobile, why not give a try at Bubble Witch 2? 

I am really sorry for the inconvenience. I know how frustrating it can be but we're doing our best to have the game back up and running asap.

Thanks for your patience.

Cheers,

- Mia

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Four months ago
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Edited four months ago
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Any news yet as i still cannot load this game been a few days now!!! thanks
Emma Griffiths Four months ago

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Same problem for me !!! :/

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Four months ago
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Hello, does'nt work for me, i'm on PC ;)

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Four months ago
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Same here, Just says Congratulations you have completed Stellas house and will not load after that,,

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Four months ago
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Hi Carletou and Narelle,

I've reported your cases as well... Our Studio is looking into it, however, I cannot tell you how long it will take to get an update. I will let you know as soon as I can!

- Mia

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Four months ago
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Hi everyone,

The Studio is still working on resolving the issue, so if it still does not work for you, we're sorry and hopefully we'll be able to fix that soon.

This said, why not try our new game Diamond Diaries in the meantime... And there's a chance to win 100 Gold Bars and more - And all you need to do is comment there

Now, that's a chance not to be missed! Good luck ;-)

- Mia 

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Four months ago
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Edited four months ago
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I found deleting my browser history - (cookies and saved website data) - allowed me to get back into the game for a short while before it once again started dumping me back into Stella's House screen.

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Four months ago
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CM Update - 17/07/18

Hi everyone,

I hope you're all feeling great :)

Just to let you know that the Studio has identified the cause and will release a fix that will solve the issue, in case updating your browser/App did not work - We do not have an estimated time at the moment though. Let me know if you're still having any issues and I'll try to update again once I know the date and time of the fix release.

In the meantime, don't miss your chance to win 150 Gold bars. It's very simple, it only takes 1 minute and it's until Friday only! Just click here to participate! Good luck everyone :)

- Mia 

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Four months ago
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Been trying since yesterday to load Bubble Witch 3 on my laptop since yesterday ( 19/7/2018 ) and still not wanting to load. This is happening to all my King Games ( Candy Crush Soda & Candy Crush Jelly )
Tiger Four months ago
This is getting ridiculous now. What sort of incompetent programmers are you employing?!
TEQ Three months ago

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I can't load my Bubble Witch3 as well. Tried few times per day. Sometimes it works, sometimes doesn't. 

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Two months ago
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Sorry Wang Wen-ting have you tried the troubleshooting? Can you tell me which device / OS you use please. 

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Two months ago
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My game is also still frozen. I play with a laptop. I think i have not been able to play almost two months now.

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Two months ago
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