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*Superstar Information Post* Star Cats are not activating *Bubble witch 3*

Pretty cats, but some players have been reporting issues with not being able to activate them despite having star dust and then the game prevents them from playing a level because of it. 

The Studio is aware of it and they are actively working on a permanent fix. 

Queen Mia has asked me to relay a workaround for those who cannot get them to work as a temporary solution. 

On mobile:

Install the game on your mobile, log in via FB in the game and activate the cats.

On Desktop:

Here is how I "fixed" the cats and now I have been able to access them:

1) Opened BW3 Saga on Windows 10 and clicked the "Connect" to connect to facebook account so progress is saved to facebook.

Then, once the map loaded, and without playing the game, closed the app on Windows 10.

2) Using Google Chrome, went to BW3 Saga on facebook (I googled this to find the version that is on facebook)

3) Logged into Facebook

4) Opened up game, and sure enough, it showed the level I was frozen on

5) Activated the cat on the facebook page

6) Exited facebook

7) Went back to Windows 10 app

8) Cats are now activated!

Let us know if it works for you! :)

Chicken Slayer
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Asked four months ago Edited four months ago
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Tried this and stayed connected to internet the whole time.  When I went back to desktop app I still couldn't get past the activate cats. Found I had to play the game in facebook first and then I could go back to the app, then I was able to get past the activate cats to play

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Four months ago
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well i have tried this & all the other things that i am told to do, but still can't get past the "activate" button...i am on level 71 & i play on Windows 10. Why is this so hard for anyone to fix? I keep getting the same answers over & over but still is not fixed. I have spent a bit of my own money playing this game & i love it, but this is ridiculous. Maybe the people working on this need more experience...someone please help!!! I really love this game!!!
Robin Gibbs Four months ago

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Desculpa eu me intrometer, mas não achei outro post que possa me ajudar na minha pergunta, eu já estou no nivel 695 e já terminei de cosntruir minha casa, mas ainda não ativou os gatos pra mim. Queria saber quando ou como vai ser ativado os gatos? Eu já atualizei o jogo. 

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Four months ago
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Thank you @Sharon, thats a great help to know!

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Four months ago
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Hi Patricia, I am sorry we can only speak English here, if you don't speak Duel languages, I have a link here that will help you

Agradecemos a sua pergunta. De momento, o King Care só está disponível em inglês e Espanhol

 https://bubblewitch3saga.com/help

If you can speak English, can you see the star cats at all?

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Four months ago
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I tried this and its been an hour i m online but nothing is working.  Really rubbish i am deleting the game itself.

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Four months ago
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Hi Renuka, that is a shame because it is a problem the team are working on. This fix was just meant to be a workaround in the meantime and it has worked for many :(

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Four months ago
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I followed the work around and activated through Facebook but now it started me at level 1. I set the game up through email and that is where my levels are saved how can I keep my progress and get the workaround? This is very frustrating.

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Three months ago
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Hi Megan, it just needs to sync over, if it hasn't done it automatically, then please, follow this link to the contact details towards the bottom and they can sort you out :)

https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

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Three months ago
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Digite sua resposta aquiI'm sorry I intrude, but I did not find another post that could help me with my question, I'm already at level 695 and I've finished building my house, but I still have not activated the cats for me. Did you want to know when cats will be activated? I already updated the game.

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Three months ago
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Hi Patricia, you're not intruding at all, all questions are welcome here :)

Have you got the cats? Does it say to activate but it is not? Have you tried the workaround in the first post?

If its not working can you add a screenshot of what you can see on your screen please :)

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Three months ago
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rien ne fonctionne , la solution de contournement n est pas efficace pour moi ... donc je ne peux plus jouer ... 

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Three months ago
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Hi, how are you? Thank you.I still do not have the cats, when I enter the house, the screen appears that says, so I can wait while new environments are ready, but it's been a long time. I've tried to access the computer, but I did not succeed.So I uninstalled the game from the phone and installed again but did not access my progress on facebook, then when I got to level 90, more or less they appeared to me, I got them, but when I updated and logged in, accessing the facebook account to to continue where I had stopped, the cats disappeared, and continued to appear the screen that says to wait while new environments are ready. This image is attached and does not change, I'm already at level 757.

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Three months ago
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Edited three months ago
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I've tried the first post solution too, but it does not work.

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Three months ago
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Ach I am sorry to hear that. I will pass this over to Mia, to see if she can suggest something :)

I am sorry for the delay in replying, I have been away from the laptop for a few days :)

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Three months ago
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Edited three months ago
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Hello Patricia,

Thanks for your message and thanks for passing it to me, Chicken Slayer :)

@Patricia, are you able to play the game anyway or is it stuck? I think the reason you do not have access at the moment is because you are part of the testing group which does not have access.

Our Game Studios are constantly adapting our games by introducing and testing new features, gameplay or concepts.

Before releasing these kind of new features, the Game Studio always chooses a randomly-selected group of players to trail the feature and see how they react to it.

They then look closely at how the change has been viewed and decide if it's something they want to permanently implement in the game or not.

I understand that this may be frustrating, but rest assured I've let the Studio know that you're eager to get the great daily gifts! I'd love to be able to manually add this feature to your game but I'm afraid I have no control over how these groups are selected or chosen :/

Thanks

- Mia

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Three months ago
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I don't have the cats. I am at level 386 Stella's house has been done and getting the coming soon message for many many months. My husband has just started playing the game and he has the cat's already. He and I both have the same kind of phone and tablet he has cats I don't and I have been playing a lot longer.

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Three months ago
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