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Important changes to supported browsers.

Hello all,

I am happy to announce that Candy Crush Jelly Saga is now available to play on Facebook!

Click here to test your skills against the Jelly Queen and Cupcake Carl: https://apps.facebook.com/candycrushjelly

This is fantastic news and I hope you are all enjoying playing but we are also aware that some players are unable to play the game as their current browser does not support HTML5.  You might see the following message appear as the game is loading: 'Unfortunately Candy Crush Jelly Saga can’t support your Browser'

The game is supported in Google Chrome, Mozilla Firefox, Microsoft Edge and Safari (if they are up to date) but if you wish to keep using your current browser then you can visit the following site to check if it's supported: https://html5test.com/

If, when you load the game the screen flashes black then please use the following link to play the game (save it to your favorites). This is something that we are aware of but as Google also need to implement a fix on their side the update might take a couple of weeks before it's live.

https://apps.facebook.com/candycrushjelly/?forceSoftware=true#sthash.AQXtqOzP.dpuf

If you are still unable to play, then please let me know in the comments below.

Kind regards,

Johnny

Johnny Ryall Asked one year ago Edited four months ago by moderator
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It would be nice if the screen didn't turn out completly black! This game has the same issue as the Soda Saga! Can you fix it or give us a link like you did with Soda? 

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One year ago
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Hey, I have updated the main post to include a link to the game :)
Johnny Ryall One year ago
Thanks a lot Johnny. Unfortunately it doesn't work either :( Still got a damn black flashing screen :(
Patcor One year ago

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Getting only a black screen any time I try to play. In Safari and in Chrome. Already clear cache. ¿?

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Six months ago
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Same here. Black screen if you are at the highest level (720). Happened before. Nothing to do but wait.
Henry Hm Chan Six months ago
Yep, same here, and I'm also on level 720. Extremely annoying.
Jaclyn Maupin Six months ago

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Buenas tardes, yo le intentado jugar Pero me es imposible ya CUANDO Que le doy para jugar El Nivel La Pantalla se Queda Casi en negro y parpadea TODO el rato, lo estoy Intentando A través del Navegador de chrome En El Ordenador.

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One year ago
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Sigue sin poderse jugar,la pantalla sigue en negro

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One year ago
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My game tells me to connect to Facebook even though I accessed the game through Facebook. I click the Facebook button and nothing happens

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One year ago
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Why oh why have you stopped sugar drops for some players and not others , I still have it on but seems very unfair doing this . If your stopping this then stop it for everyone ! Goodness me how very unfair! 

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Five months ago
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I cannot play Candy Crush Saga using Firefox browser.

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Four months ago
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Where are the troubleshooting tips? Still stuck on the downloading screen

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Four months ago
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Escriba su here Respuest

Donde estan mis huellas!! 

a

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Four months ago
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no luck yet

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Two months ago
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I don't want to play in a browser - I want to play on my desktop, the same way I used to, and the way I play on both my tablet and laptop. There is no browser involved. I'm using the stand-alone games downloaded from the Windows Store.

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Two months ago
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