Check out our new site!

We have a new version of King Care packed with cool new features. If you would like to give it a try, click on 'let's go'!

12 Replies
5 Have this question
Question
Solved

What is my User ID and where can I find it?

Hi all,

You might sometimes be asked in a private message to provide us with your in game User ID. 

This is a number that will help us locate your account and provide you with better service and assistance.

Here's all you need to know on how to get hold of this number.

Open the game of your choice:

Select the orange Kingdom symbol

Then this screen will pop-up and you'll need to double tap the Kingdom symbol on top of your screen:

Next thing you'll see is your User ID;

Please note that in some of our games, these steps can be slightly different. An example is Bubble Witch 3 Saga:

Thanks!

Kindest regards and have a great day,

Tony - King Care Team

Tony Mc Asked one year ago Edited three weeks ago
This question has duplicates:
Featured Answers

Hi Violet Jones,

Thank you for commenting here on King Care.

You sure can create a Kingdom account on a mobile device;

- Open the game of your choice on your device and tap the Settings button down in the bottom left hand corner

- Tap the orange and yellow Kingdom icon

- Choose your avatar and nickname

- Enter your email address

- Choose a password and head on back to the game, it's as simple as that!

Here´s a video that shows you these steps

https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

Kindest regards,

Tony - King Care Team

1 Comments
0 Likes
Two months ago
1 Comment

I didn't have this question, but I very much like these information posts. Thanks, Tony!

0 Comments
4 Likes
One year ago
No comments yet. Be the first to comment!

I found the King icon didnt appear in settings if I was connected to facebook, but if i disconnected then it showed up, i was then able to reconnect afterwards

1 Comments
1 Likes
Seven months ago
1 Comment
Other Answers

Hi Juli,

Thanks for posting this here on King Care.

Can you see the relevant icons anywhere else on your screen in Candy Crush Saga? The above example I gave is for Candy Crush Soda Saga, but these steps are very similar in our other games.

If you experience any issue in finding out what your User ID is, then please let me know what device you´re using and I can upload the relevant steps in screenshots for you to follow.

Kindest regards,

Tony - King Care Team 

0 Comments
1 Likes
Eight months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

There are icons in the bottom left in a half circle around the corner under settings, but there is just sound, volume, how to play, and settings which include how to play, FAQs, restore purchases, notifications, terms, privacy, log out, and contact us.

1 Comments
1 Likes
Eight months ago
1 Comment
Comments
I have the same issue on my Kindle Fire. The avatar on my device is different than the one to the left and not sure how to synch or change in device. On the device there is no orange crown in settings.
Kippy.kat Seven months ago

You can not write a comment. Either you must sign in or the commenting is closed.

The icons do not appear on my candy crush screen in that location.  Any idea?

0 Comments
0 Likes
Eight months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Hi there, I was being directed to here to provide my device ID, 1560124417

1 Comments
0 Likes
Eight months ago
1 Comment
Comments
I will send you a message now!
Cezdiamond Eight months ago

You can not write a comment. Either you must sign in or the commenting is closed.

Hi @Juli,

Thank you for your feedback.

Can you please let me know what sort of device you are using? iOS, Android, Kindle, Windows.. 

Thanks a lot in advance ;-)

Kindest regards and have a great Sunday,

Tony - King Care Team

0 Comments
0 Likes
Seven months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

0 Comments
0 Likes
Seven months ago
No comments yet. Be the first to comment!
Edited seven months ago
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Do I need a desktop to create a king acct. Because it won't let me

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

I Do not have a desktop.just a tablet and phone

1 Comments
0 Likes
Two months ago
1 Comment
Comments
I cannot sync kingdom to facebook. When I tap account settings I can't go pass change email mail and password.
Violet Jones Two months ago

You can not write a comment. Either you must sign in or the commenting is closed.

I can only access king if I log out of Facebook. When I log into king it does not let me go pass the change email and change password screen. I cannot sync to facebook. What should I do?

0 Comments
0 Likes
Two months ago
No comments yet. Be the first to comment!
Comments

You can not write a comment. Either you must sign in or the commenting is closed.

Do you know the answer?