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*Superstar information post* Where did my free boosters go on my mobile device?

Attention mobile users …… here is a heads up for you!  A lot of players like to save their earned boosters and lives on their mobile device for future use.  However, I want to make you aware of the fact that the mobile game isn’t designed to save your boosters.  These earned rewards are only saved directly to your device’s memory and not to the game data so they can be used when you are playing offline too.  They are designed to be used when won. 

This means that any updates, crashes or device changes can cause these items to be lost.  They also do not transfer between devices.  Also by deleting and reinstalling the game or with an update of your device’s operating system they can also be lost. 

For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. 

Of course, if you have purchased any boosters in your game, then please create a post and advise us of this so that we can look into your purchase history for you.

You can also read more about this from another King Superstar here.

Elsa
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Asked five months ago
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hi i have a new phone and now i loss all my things how ????

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Five months ago
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I have a New Phone and now All my booster gone :(

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Four months ago
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I lost all of my rewards when I updated. No notice was given with pop up that customers would lose their earned rewards. At this point I would like to retrieve my old app with my rewards.

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Four months ago
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Hi guys, I have noticed quite a few fans writing here on King Care regarding their lost boosters.  Because of this I have just created a blog for my Candy Crush website and you can read about the importance of trying all steps before uninstalling your game app - https://www.elsalanger.net/blog/should-i-uninstall-the-candy-crush-app-from-my-mobile-device

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Three months ago
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I'm not getting any of my daily bonuses or rewards for beating levels since the update!!!!

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Three months ago
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Hi Brook, thank you for writing us here.  Would you mind starting a new question because your response is going to get lost in here? 

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Three months ago
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where are my free boosters i had them for more than 300 hours       ????????????????????

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Three months ago
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Hello. I do not have a ghost that did not give me a booster with the chest. I played the level, and the cast that the third one on the way disappeared and did not give me anything. Played 1169 level.

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Three weeks ago
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