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*Superstar Information Post* Missing sound on games?

It seems lots and lots of people have been complaining on the chrome forum because of changes made to how chrome runs videos, its cut everyones sound.

At this time, King are still investigating, so this is the official GOOGLE CHROME website information. This isn't just a King problem despite some of the angry posts, it can be an any site problem. They also advised that you clear cache and cookies too. 

Open your game and on the address bar at the top of the screen where you have the little padlock, click it for the menu which should look like this

Choose the settings option, which brings up the following page

Scroll down until you see the option for sound. To the right of it will be a little arrow which you can set to allow or block. Check its on allow. 

If this doesn't work, there are other options but the google forum stressed this was the correct way as other ways involve changing things within your browser and are likely to be temporary. 

Please let us know if it worked or not!

Chicken Slayer
7311 771
Asked five months ago Edited five months ago
This question has duplicates:
Correct Answer

If this doesn't work, another forum member suggested the quick fix option. 

Type this into your address bar

chrome://flags/#autoplay-policy

On the highlighted option choose no user gesture is required and restart your browser. 

7 Comments
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Five months ago
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Worked great!! Thanks!
Roxanne Five months ago
Yay!! :)
Chicken Slayer
7311 771
Five months ago
Yes!!! This definitely fixed the issue!! Sound is back!!!!!!
Kimberly Bruklis Five months ago
Fantastic! Lets hope they don't change it again! :)
Chicken Slayer
7311 771
Five months ago
I still don't have any sound try all the options.
Whitetigers65 Five months ago
Gees you are a Legend :) Yahhhhhhh al good now & soooooooo easy. King Care need to take a leaf out of your book..... Tooo right !!! Now I can have a massive happy Mothers Day with sound & not MUTED xxxx
Donna Robertson Five months ago
bsr la deuxième solution a marché pour moi le son est revenu !!!!! merci pour l'aide ;)
Maryline Garnier Five months ago Edited five months ago

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Other Answers

Thank you :) it was Jim Allen from one of the other posts who deserves the credit... I would normally have checked the chrome forum before now but I dropped the ball. He saved it :) 

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Five months ago
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Edited five months ago
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Your second option indeed works very well. Thanks very much Chicken Slayer. As some may still have difficulties understanding the correct approach, I've done one short video here to illustrate the steps you have advise. Hope this will be easier for them. The link-  https://www.youtube.com/watch?v=C4wqjhQ2fok&t=41s

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Five months ago
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Great post Chicken Slayer!

I've added your post to the main page of King Care.

- Mark

1 Comments
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Five months ago
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Thanks CS & all other loyal remaining dwindling players for advice & tips..It worked but sorry to say the game is losing flavor for me...Episodes are horrific & this crazed need for multi boosters is not fun or really challenging any longer...Levels near impossible w/o multiple boosters.... 2 more episodes in a week as these past two & I might finally say Auf Wiedersehn.. Thanks all
Harley1200 Five months ago

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Works! Sound is back (for the moment). Thanks, Chicken Slayer!

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Five months ago
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Woohoo excellent!!
Chicken Slayer
7311 771
Five months ago

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Second suggestion worked perfect!!  Sound is back!!!

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Five months ago
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So happy! They need to leave it alone now lol.
Chicken Slayer
7311 771
Five months ago

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2nd option worked. Thanks so much...its so strange that its just not as fun without the sound. Its been bugging the heck out of me & I almost just deleted the app after so many years of playing!

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Five months ago
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I am glad you didn't! :)
Chicken Slayer
7311 771
Five months ago

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Thanks. The second option you listed worked.  I still don't show any friends, but at least a I have sound now.  Hope this lasts.  Thanks for getting back to me.

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Five months ago
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You rock, Thank you!

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Five months ago
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Thank you so much 2nd option worked woohoo I have sound 

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Five months ago
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second option worked for me also!  King Care never answered my original question!

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Five months ago
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Holy Cow it actually worked. The second step was the one that worked.

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Five months ago
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For anyone still with no sound after trying Chicken Slayers suggestions, here is another thing to try....  You may also have to reload the game Frame like this:     Right click but not on the game image, right click and select reload frame.    You'll get sound back but you might have to do it every time you log in.

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Five months ago
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I still have no sound :-(

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Five months ago
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@Corals22 did you do the second suggestion? The one with the flag link in? So far it seems to have worked for the ones I have heard from :)

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Five months ago
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The second suggestion worked. Thank you!
corals22 Five months ago

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I don't have the SOUND option in the site settings :(

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Five months ago
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Assuming you followed the images and scrolled down through the list in settings (I only say that because I couldn't find it at first lol) Have you checked updates for chrome? It might be you're using an older version. Have you tried the flag option?
Chicken Slayer
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Five months ago

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You're welcome Linda :) the friends connection issue is being worked on as well. Let's hope it's fixed quickly!! 

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Five months ago
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Had been playing ame for ages but deleted accidently when udating my tablet how do i get my game back

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Five months ago
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How were you connected before Trish? By the kingdom of Facebook? You just need to reconnect for syncing progress. If not, let me know and I will pass you over to the team :) 

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Five months ago
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Thanks to both of you for this suggestion. It's a shame Candy Crush couldn't have told us this a lot earlier.

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Five months ago
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To be fair they were looking into it as a King problem..normally I would have checked out the chrome forum but missed it this time, it was an eagle eyed player that pointed it out :)
Chicken Slayer
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Five months ago

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No musik

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Four months ago
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Hi Petra, just to confirm that you haven't switched it off....have you tried the above steps? What browser are you using? Have you tried using Firefox to see if it comes back?

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Four months ago
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