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Lost Facebook Connection - More info here

Hi guys,

If you experience issues with Facebook connection - for instance, not being able to sync your progress or not being able to see your friend lists then please start by checking the steps in this thread: https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists

I've seen several threads about this issue and we're currently investigating.

Mobile as well as the Win10 apps connecting to Facebook are affected.

I'll update you as soon as I know more.

- Mark

Mark Hawk Asked four months ago
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This issue should now be fixed as @Chicken Slayer said :-) 

Please let us know if you are still experiencing this problem! 

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Four months ago
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Please update your games, the issue should now be FIXED !! 

Yay!!

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Four months ago
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Update 03.05.2018

We're still investigating the issue.

In the meantime I suggest that you sync your FB account with your Kingdom account and in the game settings connects to Kingdom. This thread shows the steps: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

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Four months ago
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Farm Heroes saga seems to have lost who I am and took me to the original 'newbie' play page. I opened a new we browser went to king.com and used the Log In link took me to a page that asked if I wanted to sign in using my facebook link. I did. That worked fine. Then I went back to my original web page and clicked to play Farm Heroes saga and it took me right to the play game page with all my previous level and name info. Don't know if this will work for ALL games now or if I'll have to do the same for other games I play on King.com.

Time will tell

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Four months ago
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I lost my position on candy crush and none of the links seem to get me back it just puts me back to 19 and I was in the thousands I would be grateful for help

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Four months ago
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May I know are there any updates news on the fix of this? Please advise.

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Four months ago
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Keď spustím hru, nevidím zoznam praiteľov, ktorých môžem požiadať o pomoc. Zároveň sa neviem posunúť do nového levelu....Prosím o pomoc... vopred ďakujem..

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Four months ago
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Merhaba eski facebook hesabıma bağlaamıyorum yeni hesabım eski hesabımın puanlarını ve seviyesini aldı ama 1430 lil de iken 37 den devam ediyorum yardım edin tesekkurler

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Four months ago
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I lost a

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Four months ago
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Same problem here. Unable to connect to Facebook. Candy Crush says "connecting to facebook cancelled" ... It was working about 4 days ago ... Windows 10 Home 64 build 1709 ... Please fix this

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Four months ago
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Bruce, check for an update as 1803 has come out since. Its a big one.
Chicken Slayer
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Four months ago

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Problem is still not corrected. Let's get with it King. Get it fixed.

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Four months ago
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They are working on it. 

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Four months ago
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Hi. I play Candy Crush Saga and Farm Heroes Saga on my laptop and my Samsung phone, but when I want to sync the games with Facebook on my Huawei tablet it doesn't work. I try for a week now and nothing. Please do something!

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Three months ago
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Edited three months ago
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I had this problem as well and this is what fixed it. 1): Logon to your Facebook account .. 2): Go to the Candy Crush Saga Game on Facebook (where you would go to play it on Facebook) .. 3): Open the App on your computer or tablet, etc .. You should now be able to Login and Sync your progress with Facebook.

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Three months ago
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Open the app from within the Facebook app Bruce, so it sends the instruction to open the game app from FB?

It does help, its often the small things we forget! Thank you for posting that :)

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Three months ago
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Même problème je n arrive pas a synchroniser farm héros avec FB sa me met en attente de confirmation que doit je faire aider moi svp 

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Three months ago
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