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Is your game crashing on your mobile device?

You are in the middle of crushing some Candies, or saving some cute Pets when... the game crashes!

Uh oh!!!!                                                            

We can understand your frustration and we want to help you get back on track and back to your game as quickly as possible. 

                                                                                                                                  

Let's fix things together, please see our troubleshooting steps below. 

Playing on an Android device? Click here

Playing on an iOS device? Click here

Cezdiamond Asked five months ago Edited five months ago
Answers
The game candy crush saga was hanging. Is must remover the app and load it again. Mine level was the level where was the crash. But all mine hands, lolly's and boll wherry gone away. Its complete empty.There is a lot of money gone.Theo Heemskerk
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Four months ago
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Hi Hennie- I will send you a message so that we can check this :-)
Cezdiamond Four months ago

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Seven weeks ago
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Gracias por su pregunta. Estaremos encantados de ayudarle en https://care.king.com/es/
Cezdiamond Six weeks ago

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